Topic: Official Newbie BitInstant Support Thread (Active Customer Support) - page 93. (Read 496012 times)

The zipzap acct. # you provided references that same order ID # that I've already looked up and it is NOT listed to go to the Gox acct. # that you mentioned.

*sigh*
That one is wrong.

The order i need help with is on
zipzap account :754 049 468

linked to mt gox account :M21345146X

I retrieved the order ID # from the previous posts included in all of your and my thread responses.  It does not list the same Gox # that you have given me.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

where did you get that order I.D.? I am 100% sure that  the payment hasnt gone through. and that that is the correct gox account.

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

The order ID you gave me does not match that Gox acct. #.  Are you depositing funds to multiple Gox accts.?  Are you sure you've given me the correct order info?

I haven't re logged it you said you have for me

M21345146X
 

I sent four of them through. This is the only one that didnt go through.

NO.... i made my deposit at 9:39 pm.... on april 16th.... eastern standerd time. (and recieved my email confirmation of payment at 9:50 pm)

that is the abolute most i am willing to compromise... ill take what ever price was at the time of my deposit... at 9:39 pm EST on the 16th.  (about 70 USD)

 and you forgot to waive the fees.. and provide compensation for your all i lost and all my time....  (you get paid for this... this costs me time and money in addtion the lossses i already sufferd).

 i made my deposit at 9:39 PM on april 16th... and i reccieved my payment comfirmantion 11 minuts later.... at 9:50 pm april 16th (see email screen shot)

its not my fault that the system your company usses is messed up... thats your companys problem... tell zipzap to stop messing up your orders if your going to blame them.... but im not paying for your companys mistakes or broken system

  i placed my order AND made my despoit when the price of BTC was about 70 USD per coin.... thats the price i want my coin at.... not the price of coin the next day.. or 3 days later. (you got to be nuts)



""""Then you choose to deposit the money.  We have no control of when you choose to deposit. That is YOUR choice.""""..... DO NOT BLAME ME FOR YOUR COMPANYS OR YOUR COMPANYS PARTNERS MISTAKES....  i made my deposit soon after placing my order

 i made my deposit at 9:39 PM EST... on april the 16th.... not long after i placed my order at 8pm, the 16th, and got my quote.

i have the email confirmation showing i paid. (on the 16th!!!!)

im not paying for your system being broken... your companys mistakes...  or zipzaps mistakes.

if you try to ripp me off.... i own 24 web pages....  with thosends of unique visitors every week... hundreds of thosends of people every year read my webpages.... with my traffic still growing..... i also have several close friends with even larger websites and webpages who owe me a favore or 2. (they get millions of people who read there sites)

and thats just for my warm up.

so dont try to pull a fast one on me.

i dont want to get nasty... your company has been nice to be in the past... but i wont be jerked around anymore

but im not going away untill this gets fixed to my satification... im willing to get my BTC at a rate of 70 dollars per coin.... thats is about the price at the time i made my desposit... thats the best im willing to compromise... dont forget to waive the fees and to compensate extra to me for my losses and time.

im not joking when i say... its in the best interest of your company to make good and fix this massive nightmare it put me though... i have been more than patient... and now your trying to ripp me off?.. i dont think so.

please send me the rest of my bitcoins, ... ill accept a rate of 70 USD per BTC..... thats about the rate at the time i made my deposit.

i dont want to get nasty... but if this does not get fixed soon... millions will find out about how you attempted to ripp me off.... ill also be posting screen shots of the worst complaints on this thread i can find, so millions can see what happens when you trust bitinstant.. you get ripped off and robed.

heck there nothing stoping me from making 100 websites about bitinstant ripping people off and using my SEO abbility to rank high on google to make sure everyone sees.

now i know we dont need to get nasty.. becuase bitinstant makes good on its promisses .. right?

ill compromise... im not a bad guy.... i made my desposit at 9:39 pm..... ill accept the price rate for that time...  about 70 USD per BTC

anything less... and im sorry to say... this siutation is going to escalate and get a whole lot worse.

i have ocd... i dont know the meaning of the word "give up"

now please stop trying to ripp me off....  and pay me at the bitcoin rate that exsisted when i placed my order OR made my deposit  (almost the same price... but ill take the higher rate of 70 USD per BTC)

70 USD is about the price of a bitcoin at the time i made my deposit, thats the most im willing to pay...... any mistakes that happend is your companys responsibiltiy to deal with... i did everything on my end perfectly.


my email: [email protected]

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217




 

On my end it appears the order was executed.  What was the Gox acct. # you wanted it to go to?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

Could you atleast tell me what the problem is?

hello?

First you create a quote.  Then you choose to deposit the money.  We have no control of when you choose to deposit.  That is YOUR choice.  zipzap receives your order and then send it to us.  At this point we can lock in a price if we are controlling your execution and then we send you order off to more companies who help us execute your order.  It appears there may of been an issue where your order wasn't executed until the 20th but I can give you the price from the 17th around 12:30 am as that is when we received your order.  This looks like a difference of about $25 USD per coin in execution price.  We can send you .2 BTC to give you the price on the 17th.  Will this resolve your issue?  

the time and date is in the emails..... it is in the upper right hand corner... april 16th, 2013

 these times are not fixed to my pc,  and are automaticly set by my emial provider to current time.

how can i recieve a sussful payment confirmation... on the 16th... at 9:50 pm.... and yet your telling me i placed my order on the 17th?

so what do you think i did?....place my order on the 17th?...  use a time machine to go back in time?... and pay for my order the 16th?

i cant pay for an order... and recieve a susccesful payment confirmation... if i havent place my order yet... i dont have magic powers of that kind.  

look at the zip zap account number in my emails... they match .... look at the  date and time in the upper right hand corner.... april 16th...  first one is at 8:50 pm.... the other at 9:50 pm.


(if im going to be doing bitinstants job for them... i should be getting put on the payroll.)

i dont care what you got to do dude.. this is your companys problem... i wont let it me made mine.

send me my money... waive the fees.. compensate me.