Official Quoine Exchange Thread - page 24.

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: bobmarley650 on September 22, 2016, 04:06:49 AM

Quote from: Quoine Exchange on September 21, 2016, 07:10:52 PM

Quote from: bobmarley650 on September 18, 2016, 02:55:02 PM

Hi,

I cannot reach ETH/BTC margin trading when I use it on my Iphone.

I guess, there are some problems on mobile.

Hi,

Our mobile web platform is going through improvements currently so some features are unfortunately limited.
Have you tried our iOS app?

Downloading now.

I have another problem also, For example; I have a 500 ETH Buy position with +0.35 btc profit, when I've closed the position, I don't have 0.35 profit, 0.3 maybe. Why is that?

Hi,

Market price may have moved slightly during the time it takes to close the position, or the price displayed at the time of closing wasn't updated in time. Internet speed and computer power can both affect this.

bobmarley650

legendary

Activity: 1232

Merit: 1001

Quote from: Quoine Exchange on September 21, 2016, 07:10:52 PM

Quote from: bobmarley650 on September 18, 2016, 02:55:02 PM

Hi,

I cannot reach ETH/BTC margin trading when I use it on my Iphone.

I guess, there are some problems on mobile.

Hi,

Our mobile web platform is going through improvements currently so some features are unfortunately limited.
Have you tried our iOS app?

Downloading now.

I have another problem also, For example; I have a 500 ETH Buy position with +0.35 btc profit, when I've closed the position, I don't have 0.35 profit, 0.3 maybe. Why is that?

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: bobmarley650 on September 18, 2016, 02:55:02 PM

Hi,

I cannot reach ETH/BTC margin trading when I use it on my Iphone.

I guess, there are some problems on mobile.

Hi,

Our mobile web platform is going through improvements currently so some features are unfortunately limited.
Have you tried our iOS app?

bobmarley650

legendary

Activity: 1232

Merit: 1001

Quote from: Quoine Exchange on September 18, 2016, 08:53:56 PM

Quote from: bobmarley650 on September 18, 2016, 02:55:02 PM

XMR
LTC
Ripple

Do you have a plan for those?

Hi,

Though we do not have concrete plans for these currencies yet, we are keeping them in consideration.

Hi,

I cannot reach ETH/BTC margin trading when I use it on my Iphone.

I guess, there are some problems on mobile.

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: bobmarley650 on September 18, 2016, 02:55:02 PM

XMR
LTC
Ripple

Do you have a plan for those?

Hi,

Though we do not have concrete plans for these currencies yet, we are keeping them in consideration.

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: hifzi on September 17, 2016, 09:26:58 AM

Quote from: bctps55 on September 15, 2016, 12:48:01 AM

Hi,

Is it if I send 50,000,000 IDR, I will receive 49,115,00 or less?
50,000,000rp *0.99 - 385,000rp = 49,115,000rp

Can I send USD to Indonesia instead?
And what will be the fee??

thx,

hey the fee takes almost 2% because 1 % is quoine standard plus swift fee almost 1 % ( different bank different fee)
since quoine still hasnt have payment parnert in indonesia so that all withdrawal will take by swift

for example a few month previuosly i make IDR withdrawal 25.000.000, i r5eceive in my bca account is 24.5xx.xxx

@quoine official
last month you say that you have discussion with new partner paymen, but why untill now still hast make agreement, and withdrawal still using Swift??

Hi,

We are still in discussion with potential payment partners. Right now withdrawals to Indonesia are still being processed as international wire transfers.

bobmarley650

legendary

Activity: 1232

Merit: 1001

XMR
LTC
Ripple

Do you have a plan for those?

hifzi

full member

Activity: 248

Merit: 100

Quote from: bctps55 on September 15, 2016, 12:48:01 AM

Hi,

Is it if I send 50,000,000 IDR, I will receive 49,115,00 or less?
50,000,000rp *0.99 - 385,000rp = 49,115,000rp

Can I send USD to Indonesia instead?
And what will be the fee??

thx,

hey the fee takes almost 2% because 1 % is quoine standard plus swift fee almost 1 % ( different bank different fee)
since quoine still hasnt have payment parnert in indonesia so that all withdrawal will take by swift

for example a few month previuosly i make IDR withdrawal 25.000.000, i r5eceive in my bca account is 24.5xx.xxx

@quoine official
last month you say that you have discussion with new partner paymen, but why untill now still hast make agreement, and withdrawal still using Swift??

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: bctps55 on September 15, 2016, 12:48:01 AM

Hi,

Is it if I send 50,000,000 IDR, I will receive 49,115,00 or less?
50,000,000rp *0.99 - 385,000rp = 49,115,000rp

Can I send USD to Indonesia instead?
And what will be the fee??

thx,

Hi,

For a 50,000,000 IDR withdrawal, Quoine's fee will be 1% of that (500,000). There is also bank processing fee (taken by the banks as explained in previous post), so the actual amount you receive will be less than 49,500,000.

You can also send USD to Indonesia, but the receiving account (your bank account) needs to be able to receive USD, else the conversion fee (also taken by the bank) will be very high. Quoine's fee for USD withdrawals is 5 USD.

bctps55

newbie

Activity: 19

Merit: 0

Hi,

Is it if I send 50,000,000 IDR, I will receive 49,115,00 or less?
50,000,000rp *0.99 - 385,000rp = 49,115,000rp

Can I send USD to Indonesia instead?
And what will be the fee??

thx,

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: AhasC on September 13, 2016, 04:04:30 AM

Quote from: Quoine Exchange on September 13, 2016, 04:02:00 AM

Quote from: AhasC on September 13, 2016, 03:58:27 AM

How long withdrawal idr to BCA?

Hi,

The maximum permitted processing time for a fiat withdrawal is 3 working days, from the moment the request is submitted to when the money is authorized to leave our bank account. Depending on destination countries, the money can take more time after being authorized to leave, to actually arrive to your bank.

Indonesia bank, how much fee?

Hi,

Withdrawal fee is borne by users and consists of 2 smaller fees: QUOINE's fee (1% of withdrawal amount, 25,000 IDR minimum) and bank processing fee. While I cannot give you an exact number for bank processing fee, international wire transfers at our bank have a wire fee of 40 SGD and up, plus other fees like commissions and cable.

AhasC

full member

Activity: 136

Merit: 100

Must Be Positif Thinking

Quote from: Quoine Exchange on September 13, 2016, 04:02:00 AM

Quote from: AhasC on September 13, 2016, 03:58:27 AM

How long withdrawal idr to BCA?

Hi,

The maximum permitted processing time for a fiat withdrawal is 3 working days, from the moment the request is submitted to when the money is authorized to leave our bank account. Depending on destination countries, the money can take more time after being authorized to leave, to actually arrive to your bank.

Indonesia bank, how much fee?

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: AhasC on September 13, 2016, 03:58:27 AM

How long withdrawal idr to BCA?

Hi,

The maximum permitted processing time for a fiat withdrawal is 3 working days, from the moment the request is submitted to when the money is authorized to leave our bank account. Depending on destination countries, the money can take more time after being authorized to leave, to actually arrive to your bank.

AhasC

full member

Activity: 136

Merit: 100

Must Be Positif Thinking

How long withdrawal idr to BCA?

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

BTCEUR and ETHBTC are now back for trading!

https://news.quoine.com/articles/ethbtc-and-btceur-trading-have-resumed/?lang=en

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Our non-JPY deposit and withdrawal processing services are now operational again!

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: qulomo89 on August 30, 2016, 02:06:31 AM

What happen to you guys really? There is no one working there?

Your cs told me will be cancel my withdrawal and revert it to my credit on my website about 3hrs ago

and there is no feed back again!!!!!

I sent 3 emails more and no reply

cancellation will take a week again?

Hi,
Apologies for the delay - our Support team will be reaching out to you shortly.

TraderETH

full member

Activity: 210

Merit: 100

Quote from: qulomo89 on August 30, 2016, 02:06:31 AM

What happen to you guys really? There is no one working there?

Your cs told me will be cancel my withdrawal and revert it to my credit on my website about 3hrs ago

and there is no feed back again!!!!!

I sent 3 emails more and no reply

cancellation will take a week again?

I think you must be more patient because the website was under maintenance i have got this informations from email who be sent to me and usualy your problem will be answered about 1 week.

qulomo89

newbie

Activity: 3

Merit: 0

What happen to you guys really? There is no one working there?

Your cs told me will be cancel my withdrawal and revert it to my credit on my website about 3hrs ago

and there is no feed back again!!!!!

I sent 3 emails more and no reply

cancellation will take a week again?

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: qulomo89 on August 29, 2016, 10:40:56 PM

Quote from: Quoine Exchange on August 29, 2016, 10:15:03 PM

Quote from: qulomo89 on August 29, 2016, 10:12:07 PM

Dear Quoine

My withdrawal request has been on processing stage since Aug 22 and when I ask for it on Aug 25 the cs reply me it will be wired out on that day

and I still didnt receive the money

There was no reply for my inquiry since yesterday I made two token

what happen you guys?

Hi,

Thank you for reaching out. I will contact our withdrawal processing team and have an answer for you as soon as possible.

re

so when it will be wired out really?

Hi,

Our Support team has reached out to you. Please PM me know if you need anything else.

Topic: Official Quoine Exchange Thread - page 24. (Read 48583 times)