Official Quoine Exchange Thread - page 25.

qulomo89

newbie

Activity: 3

Merit: 0

Quote from: Quoine Exchange on August 29, 2016, 10:15:03 PM

Quote from: qulomo89 on August 29, 2016, 10:12:07 PM

Dear Quoine

My withdrawal request has been on processing stage since Aug 22 and when I ask for it on Aug 25 the cs reply me it will be wired out on that day

and I still didnt receive the money

There was no reply for my inquiry since yesterday I made two token

what happen you guys?

Hi,

Thank you for reaching out. I will contact our withdrawal processing team and have an answer for you as soon as possible.

re

so when it will be wired out really?

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: qulomo89 on August 29, 2016, 10:12:07 PM

Dear Quoine

My withdrawal request has been on processing stage since Aug 22 and when I ask for it on Aug 25 the cs reply me it will be wired out on that day

and I still didnt receive the money

There was no reply for my inquiry since yesterday I made two token

what happen you guys?

Hi,

Thank you for reaching out. I will contact our withdrawal processing team and have an answer for you as soon as possible.

qulomo89

newbie

Activity: 3

Merit: 0

Dear Quoine

My withdrawal request has been on processing stage since Aug 22 and when I ask for it on Aug 25 the cs reply me it will be wired out on that day

and I still didnt receive the money

There was no reply for my inquiry since yesterday I made two token

what happen you guys?

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: leesc on August 27, 2016, 10:05:21 AM

Yesterday 10:38pm I have requested a withdrawal by BTC but until now the status still "pending", when you going to process it? I have make a report but no people reply me, my report number is 4874. Please take action asap. Tq

Hi,

Thanks for reaching out, and apologies for the delay. According to our technical team there were a few extra checks that were being performed to increase security. Your withdrawal has been processed.

leesc

newbie

Activity: 1

Merit: 0

Yesterday 10:38pm I have requested a withdrawal by BTC but until now the status still "pending", when you going to process it? I have make a report but no people reply me, my report number is 4874. Please take action asap. Tq

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: harnorno2 on August 21, 2016, 01:12:43 AM

Any plans to release your app on andriod platform?

Andriod user here Sad

Hi,

Our Android app is in the final review stage now. It will be released soon. I'll post an update here when I receive a concrete date of release.

harnorno2

jr. member

Activity: 72

Merit: 1

Any plans to release your app on andriod platform?

Andriod user here Sad

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: peyman salehian on August 19, 2016, 12:41:05 AM

Dear Team,

Even Bitfinix starts to work but the ETH trading is still disable in your website. It is our money. It takes more than two weeks and I haven't received any announcement regarding the disability of this product trading.

Please do not say it is because of liquidity since there is no liquidity exist in BTC or ETH in since last two weeks.

I appreciate it if you give us a reasonable cause. Since I have ETH and I can not even sell them.

Regards,
Peyman

Hi,

We have plans to re-enable ETHBTC again soon - I will check with our Technical team and post an update here as soon as I have an answer.

peyman salehian

newbie

Activity: 1

Merit: 0

Dear Team,

Even Bitfinix starts to work but the ETH trading is still disable in your website. It is our money. It takes more than two weeks and I haven't received any announcement regarding the disability of this product trading.

Please do not say it is because of liquidity since there is no liquidity exist in BTC or ETH in since last two weeks.

I appreciate it if you give us a reasonable cause. Since I have ETH and I can not even sell them.

Regards,
Peyman

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

QUOINE trading is now available on Apple App Store!

https://news.quoine.com/articles/quoine-trading-now-available-on-the-apple-app-store/

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: nullable on August 07, 2016, 12:41:06 PM

Hi Quoine,

I still have not heard anything from you since my countless emails and support ticket regarding my account status and missing deposit and unaccountable transactions.

It's more than one month since you last "froze" my account, zero all my money(including my own deposit) and crypto assets because of YOUR pricing error. Please respond.

Thanks

Hi,

Many apologies for the delay. Our Customer Support team has contacted you on the subject. Please see your ticket and if you have any questions regarding the matter, please reply to the ticket or PM me and I'll relay the word.

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: hifzi on August 06, 2016, 02:02:59 AM

hy, want to ask, why fiat withdrawal momentaray disabled, when it will be normal??

Hi,

We are changing our banking partner - until everything is finalized, non-JPY deposits and withdrawals are on hold. I will post on this topic when our banking services are back again.

nullable

newbie

Activity: 6

Merit: 0

Quote from: nullable on July 25, 2016, 12:57:08 AM

that's a relieve for you.

Dear Quoine support, i have create another support ticket (3940) regarding my account status and pending withdrawal etc
please assist.

thanks

Hi Quoine,

I still have not heard anything from you since my countless emails and support ticket regarding my account status and missing deposit and unaccountable transactions.

It's more than one month since you last "froze" my account, zero all my money(including my own deposit) and crypto assets because of YOUR pricing error. Please respond.

Thanks

hifzi

full member

Activity: 248

Merit: 100

Quote from: Quoine Exchange on August 04, 2016, 08:13:59 AM

Quote from: fanta984 on August 04, 2016, 05:39:43 AM

what happen with quoine ? why my position ( margin buy ) closed by system with unreasonable price ? the present price was 7.4xx.xxx but my position closed by system at 4.2xx.xxx . and that wasn't margin call because i just used a little for margin used.

it happens twice yesterday and three times in today, my total balance reduced from idr 188.xxx.xxx became 143.xxx.xxx and after i made some wd my balance 73.xxx.xxx but again reduced to 12.xxx.xxx

was it error system or quoine steal my money Huh

please investigate my account and give me back my balance to like before the error happens

Hi,

I have contacted our Support and Technical team regarding your account balance. They are investigating your account right now and should have sent you an update. Please let me know if you see any further problem and I will relay to the teams.

hy, want to ask, why fiat withdrawal momentaray disabled, when it will be normal??

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: fanta984 on August 04, 2016, 05:39:43 AM

what happen with quoine ? why my position ( margin buy ) closed by system with unreasonable price ? the present price was 7.4xx.xxx but my position closed by system at 4.2xx.xxx . and that wasn't margin call because i just used a little for margin used.

it happens twice yesterday and three times in today, my total balance reduced from idr 188.xxx.xxx became 143.xxx.xxx and after i made some wd my balance 73.xxx.xxx but again reduced to 12.xxx.xxx

was it error system or quoine steal my money Huh

please investigate my account and give me back my balance to like before the error happens

Hi,

I have contacted our Support and Technical team regarding your account balance. They are investigating your account right now and should have sent you an update. Please let me know if you see any further problem and I will relay to the teams.

fanta984

newbie

Activity: 7

Merit: 0

what happen with quoine ? why my position ( margin buy ) closed by system with unreasonable price ? the present price was 7.4xx.xxx but my position closed by system at 4.2xx.xxx . and that wasn't margin call because i just used a little for margin used.

it happens twice yesterday and three times in today, my total balance reduced from idr 188.xxx.xxx became 143.xxx.xxx and after i made some wd my balance 73.xxx.xxx but again reduced to 12.xxx.xxx

was it error system or quoine steal my money Huh

please investigate my account and give me back my balance to like before the error happens

nullable

newbie

Activity: 6

Merit: 0

that's a relieve for you.

Dear Quoine support, i have create another support ticket (3940) regarding my account status and pending withdrawal etc
please assist.

thanks

harnorno2

jr. member

Activity: 72

Merit: 1

Yes they did. They said it was an error.

nullable

newbie

Activity: 6

Merit: 0

Did they reply your email?

harnorno2

jr. member

Activity: 72

Merit: 1

Issue fixed and resolved within a day.

Topic: Official Quoine Exchange Thread - page 25. (Read 48583 times)