Official Quoine Exchange Thread - page 36.

hifzi

full member

Activity: 248

Merit: 100

Quote from: rajkumar_raj on November 26, 2015, 11:25:11 PM

Money withdrawal is in processing status for last 5 days.
no reply from support, info team or from "quoine exchange" member in this forum except that he apologised for delay twice.
Is quoine exchange functioning?
How can i reach their support team other than posting here or sending mail to support & info?
Members, Pls let me know / guide me to solve this issue.

hey its been 9 days for me
also nothing from support that reply my message?

rajkumar_raj

newbie

Activity: 9

Merit: 0

Money withdrawal is in processing status for last 5 days.
no reply from support, info team or from "quoine exchange" member in this forum except that he apologised for delay twice.
Is quoine exchange functioning?
How can i reach their support team other than posting here or sending mail to support & info?
Members, Pls let me know / guide me to solve this issue.

R4v37

sr. member

Activity: 266

Merit: 250

lets hope, Quoine can make their WD process faster

rajkumar_raj

newbie

Activity: 9

Merit: 0

My Withdrawal request is still in processing status for last 5 days and no response on status from Quoine till date.
No replies to my mails sent to support & info for last 1 week.
I am loosing hope on continuing my account with Quoine.
Do anyone have info on the Quoine team size, their operations and progress?

hifzi

full member

Activity: 248

Merit: 100

hey ive provide a bank statement showing matching address as well as name details with my BRI bank account

and also already contact you by PM and contact quoine by support
but why no answering,

my withdrawal has been stuck for 1 week already

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: rajkumar_raj on November 24, 2015, 10:49:19 AM

Hi,

I have requested for INR withdrawal 3 days back.
It is still showing processing for last 2 days.
When can i expect the transfer complete? how long does it normally take?

Regards

Hi,
I've sent you a private message regarding your outstanding withdrawal - many thanks

rajkumar_raj

newbie

Activity: 9

Merit: 0

Hi,

I have requested for INR withdrawal 3 days back.
It is still showing processing for last 2 days.
When can i expect the transfer complete? how long does it normally take?

Regards

digitizing

member

Activity: 108

Merit: 10

Quote from: Quoine Exchange on November 24, 2015, 03:36:29 AM

Quote from: digitizing on November 24, 2015, 02:15:35 AM

Hi,
still about withdraw,
what is the meaning if I got email with subject "Withdrawal Request Processed" ?
normally I got such email after the money received in my bank account.
but yesterday I got that email, but until now I still not receive the money in my bank account.

Hi,

Processed should mean that we have submitted the fund transfer. This may not necessarily mean the funds have appeared in your account as this relies on your bank to acknowledge and update your balance. Do let me know if by end of day you have still not received the funds and I will investigate further.

Hi,
I just receive the money in my bank account few minutes ago.
But less than it should (after minus 1% for withdrawal fee). The detail I sent by email.
Thanks anyway.

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: digitizing on November 24, 2015, 02:15:35 AM

Quote from: Quoine Exchange on November 22, 2015, 11:03:59 PM

23/11/2015: Quoine's Bitcoin Prices for JPY, USD, SGD and IDR are now available on Bitcoin Ticker, a great way to keep track of Bitcoin Prices on your iOS and Android Devices! http://www.xbtapps.com/

Hi,
still about withdraw,
what is the meaning if I got email with subject "Withdrawal Request Processed" ?
normally I got such email after the money received in my bank account.
but yesterday I got that email, but until now I still not receive the money in my bank account.

Hi,

Processed should mean that we have submitted the fund transfer. This may not necessarily mean the funds have appeared in your account as this relies on your bank to acknowledge and update your balance. Do let me know if by end of day you have still not received the funds and I will investigate further.

digitizing

member

Activity: 108

Merit: 10

Quote from: Quoine Exchange on November 22, 2015, 11:03:59 PM

23/11/2015: Quoine's Bitcoin Prices for JPY, USD, SGD and IDR are now available on Bitcoin Ticker, a great way to keep track of Bitcoin Prices on your iOS and Android Devices! http://www.xbtapps.com/

Hi,
still about withdraw,
what is the meaning if I got email with subject "Withdrawal Request Processed" ?
normally I got such email after the money received in my bank account.
but yesterday I got that email, but until now I still not receive the money in my bank account.

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

23/11/2015: Quoine's Bitcoin Prices for JPY, USD, SGD and IDR are now available on Bitcoin Ticker, a great way to keep track of Bitcoin Prices on your iOS and Android Devices! http://www.xbtapps.com/

anamichii

sr. member

Activity: 287

Merit: 250

Global economic crisis? i hold my bitcoin..

okay i receive my btc deposit...

thanks.

digitizing

member

Activity: 108

Merit: 10

Quote from: Quoine Exchange on November 10, 2015, 09:04:01 AM

Quote from: digitizing on November 10, 2015, 05:27:27 AM

Any update about the speed of withdrawal fiat/btc ?
Specially withdraw to Indonesia bank (IDR) ?

Hi,

You should see an improvement to the withdrawal processing time for IDR, yes. Feel free to raise any issues via support tickets and also on here.

Two days ago I was impressed with your improvement of withdrawal process.
Request on November 10, and processed on November 13.
It was only 3 days to get to my bank account.

But for request on November 11, I still not get the money in my bank account.
It has been 7 days.
I think you overload with withdrawal to Indonesia bank account,
because many people here buy btc with low price in local market ( https://vip.bitcoin.co.id/ )
and sell at Quoine with higher price.
I hope you can improve again your withdrawal process,
or maybe you state a withdrawal limit, so you will not overloaded.

anamichii

sr. member

Activity: 287

Merit: 250

Global economic crisis? i hold my bitcoin..

now is 162 Confirmations
still not shown in my account. Shocked

maybe i need to wait until 1000 confirmations Grin

sorry quoine, based on my experience with your exchange, you need a lot of time for verification id process (almost 1 month), need a lot of time for withdrawal to local bank account (1 week), and now, deposit time. You need to improve your service.
Im sure you can do it.

i will do another withdrawal testing if this deposit problem clear. let see how long you handle it.

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: anamichii on November 16, 2015, 06:18:45 PM

how many confirmation do you need for btc deposit?
this is disgusting me, 14 confirmation left but my small deposit still not count in my account?
https://blockchain.info/tx/1581f3234e706f44132ebfcf698748e1178fad7d18f4757ef611fb68ec4251b4

edited, 99 confirmation and still no..

Apologies, I've got your account details and am checking with our tech team on why your balance isn't being updated.

anamichii

sr. member

Activity: 287

Merit: 250

Global economic crisis? i hold my bitcoin..

how many confirmation do you need for btc deposit?
this is disgusting me, 14 confirmation left but my small deposit still not count in my account?
https://blockchain.info/tx/1581f3234e706f44132ebfcf698748e1178fad7d18f4757ef611fb68ec4251b4

edited, 99 confirmation and still no..

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: digitizing on November 10, 2015, 05:27:27 AM

Quote from: Quoine Exchange on October 27, 2015, 04:19:47 AM

Thanks for your observations and feedback. Please be assured that your comments are being acknowledged by the Quoine team. Any developments will be announced on this forum.

In other news, I'm happy to announce our partnership with a fully featured, powerful Android Bitcoin Trading app - TabTrader.

https://news.quoine.com/articles/quoine-now-available-on-tabtrader/?lang=en

TabTrader's own bitcointalk thread:
https://bitcointalksearch.org/topic/tabtrader-mobile-trading-terminal-for-all-major-exchanges-1120721

Any update about the speed of withdrawal fiat/btc ?
Specially withdraw to Indonesia bank (IDR) ?

Hi,

You should see an improvement to the withdrawal processing time for IDR, yes. Feel free to raise any issues via support tickets and also on here.

digitizing

member

Activity: 108

Merit: 10

Quote from: Quoine Exchange on October 27, 2015, 04:19:47 AM

Thanks for your observations and feedback. Please be assured that your comments are being acknowledged by the Quoine team. Any developments will be announced on this forum.

In other news, I'm happy to announce our partnership with a fully featured, powerful Android Bitcoin Trading app - TabTrader.

https://news.quoine.com/articles/quoine-now-available-on-tabtrader/?lang=en

TabTrader's own bitcointalk thread:
https://bitcointalksearch.org/topic/tabtrader-mobile-trading-terminal-for-all-major-exchanges-1120721

Any update about the speed of withdrawal fiat/btc ?
Specially withdraw to Indonesia bank (IDR) ?

hifzi

full member

Activity: 248

Merit: 100

helllo, now im regurally trading in this platform, but some problem happened,

due following this message

Dear hifzi
We have received your request for withdrawal as follows:

IDR 14.800.000,00
Date/Time: 2015-11-03 03:58:10
Kindly note that your withdrawal will be processed within 24 hours of it being received, as we follow strict processes to ensure your bitcoin is safe, including keeping the bitcoin in cold storage and proper checks and balances processes.
If you have any questions, you can reach us at [email protected].
Also note that we will be offering personal wallet services in the near future with an option for you to keep your bitcoin with us insured for a small yearly fee.
Regards
The Quoine Team

now is over 24 hours already but it still not processed yet,
plese processed asap, cause i need that fiat money to pay bill of my university
also already make support ticket

edit : i cancel last withdrawal to make new withdrawal today

Yang terhormat hifzi
Kami telah menerima permintaan Anda untuk penarikan Dana, sebagai berikut:
IDR 15.000.000,00
Date/Time: 2015-11-04 07:11:32
Mohon dicatat bahwa penarikan Anda akan diproses dalam waktu 24 jam, karena kami mengikuti proses yang ketat untuk memastikan bitcoin Anda aman, termasuk menjaga bitcoin dalam cold storage dan proses pemeriksaan dan keseimbangan tepat.
Jika Anda memiliki pertanyaan, Anda dapat menghubungi kami di [email protected].
Perlu dicatat, kami akan menawarkan layanan dompet pribadi dalam waktu dekat dengan pilihan tepat bagi Anda untuk bitcoin dengan biaya tahunan yang kecil.
Hormat
kami,
Tim Quoine

edit :
received within 1 day business work

Quoine Exchange

full member

Activity: 199

Merit: 101

The Crypto Economy Flows Through Liquid

Quote from: samsung84 on November 03, 2015, 12:56:36 AM

Is there any explanation for the long delay in crediting SGD deposits? The SGD I sent since yesterday has yet to be credited even though its an instant transfer.

Hi,

We are checking receipt of your deposit and once confirmed will credit your account. Apologies for the delay.

Topic: Official Quoine Exchange Thread - page 36. (Read 48583 times)