Topic: Official Quoine Exchange Thread - page 32. (Read 48536 times)

Hi - I've raised this directly with the tech team so they should be investigating to see if its a trading engine side issue or not, as we have not had any other issues reported by other users.

Hi

Yes still facing this problem

I was reported via website too, but no answer from support.

Hi,

Sorry to hear you're experiencing issues - please confirm if you are still experiencing issues, and also if you raised a support ticket via the website?

Hi

Please check your market ASAP

I cant cancel my order 

Hi,

It's likely it will end within Q1 2016, but management has the final decision.

How is long your fees still 0%?

hy wanna ask, is fee trade for new year (january 2016) still 0%??

What is your minimum for withdrawal BTC? I was tried made withdrawal for 0.02 BTC. But it was failed. Please give your more detail about your rules. Don't make every bodies confuse. 

Withdrawal time:
Like shown in this thread I should not withdraw too often, because it takes too much time... in your FAQ is written, withdrawing funds will take at least 72 hours. You really should improve this.

Hi,
 
I have some questions about your exchange, before I do the verification process.

Hello, and thanks for your queries:


But how about the fees ?
You website is quite empty https://www.quoine.com/app/#/app/fees
That is not a good fee information page.
The trading fees based on trading volume are missing. What are the taker and maker fees for what trading volume (if there is no zero fee promotion time)??
What are the fiat deposit and withdraw fees for SEPA transfers?
Please answer it here in this thread AND add it to your website.

We will announce the fee schedule once it comes into play. It is likely that we will not be using our previous fee schedule of no fee for maker, and fee for taker. Currently our EUR account is not SEPA compliant so the fees will vary depending on your bank. Our EUR withdrawal/deposit process is due to change soon, please keep an eye out for further announcements. Our FAQ is in the middle of being updated so apologies on that!



2FA:
In your FAQ something about Authy is written. In the Settings I can only activate my phone as 2FA. Why? I want to use neither a sms nor the Authy authentication. I want to use the normal Google Authenticator 2FA (getting everytime a sms sucks and authy is horrible). So how do I activate 2FA with Google Authenticator?

Let me double check with the tech team if google authenticator is a possible future option


Withdrawal time:
Like shown in this thread I should not withdraw too often, because it takes too much time... in your FAQ is written, withdrawing funds will take at least 72 hours. You really should improve this. No other exchange as such a problem, except "Itbit". But even Itbit reduced that time to zero, if you have 2FA active.

We are looking to improve our withdrawal times, and if you are looking at EUR market we may have some news around that to be announced shortly.


Trading:
On the "spot" page I miss the "last trades" information. I don't mean my own orders, I mean the last trades made in general, to get an impression how active a market is (could be that the last trade was hours ago).

There are no current plans for last trades by all users to be added, to maintain a single page view. I will raise this with the tech team to see if its a possible future development

Bitcoinity:
You could/should contact bitcoinity, if he can add your exchange.

We've been in touch with them, it's pending a modification to the API on our side for it to display on there correctly

API:
I just glance over your API documentation. But 300 calls per 5 minutes is very strict. Cex.io has a simular limit with 600 calls per 10 minutes, but all the other exchange allow alot more calls and cex has a websocket API to do more calls.  
So if your exchange is good and I start trading, 300 calls per 5 minutes is not enough. Is it possible to increase this limit for specific users?

API ids:
I guess you use IDs for orders and other IDs for trades. When I take a look here http://developers.quoine.com/#3.3.-get-an-order it seems both kinds of IDs have the same title "id". Would be better, if they would be called different... but not that important, just a suggestion.

API Balance:
I saw the balance call http://developers.quoine.com/#5.1.-list-accounts-balances only returns one balance value... So I guess it is the total balance? So I get no information about the available balance? This is a big flaw. You need to add the available balance! Of course the trader could calculate the available balance by adding up all the open orders but this 1. takes additional calls (and you have a low api limit) 2. it is hard to calculate the real available balance, because all exchange have a different rounding behaviour and a different behaviour about adding the expected fee into the available balance.
So please just add the avaialbe balance to the response.

API Cancel an order:
Nice one! You are the first exchange, that has the filled quantity in the Cancel Response! Great!

I will have to refer your API queries to our tech team - will PM you their responses

After you answered my questions, I will verify my account and will test more.

why quoine freeze    

i was trading, but suddenly its freeze, no buy and sell

and in another market, everything normal, and price was fast change

can't get profit, and its possible make your member lost