Topic: Official Thread: AMT - page 141. (Read 678353 times)

+1

I think you are exactly right in your theory.

I doubt they have any remaining bitfury boards to send to via MPP.

Very had to chalk this all up to incompetence. Also, very hard to attribute their communication to 'horrendous customer service' - I believe their lack of communication has been nothing short of DELIBERATE.

No. AMT has no program in effect. This is just another lie being perpetuated on the AMT website.

the way this is going, it looks almost like they delivered a few of the easily obtainable Technobit Hex16b based rigs(80-220GH), just to gain rep as a company that delivers, and then pocketed the money for orders for the bigger rigs.  

i know its a strong accusation, and i hope for you guys' sake I am wrong, and its just incompetence, and or lack of parts that is the real issue behind the delays.

writing on the wall gets clearer every day, and it's not looking good.  

I guess i've killed any chance of getting my MPP upgrades.  lol

My only shot at ROI on the 80GH rig, is to continue to mine alt coins like maza, and hope the price holds.  I've mined about .6btc with the 80 since i got it at the end of january.  Most of that was due to a couple price spike sin UNO and mining mazacoin when the price was high.  otherwise i'm looking at .01btc/day.

If i go off of BTC mining only, my rig would bring in 1.8BTC in 6 months, AT CURRENT DIFFICULTY, and thats 6 months after i received the rig.  so subtract .3 BTC due to delivery delay, and i'm looking at 1.5BTC or about $940.  Not even remotely close to the $1500 i paid for the rig.  

I knew this before i received the rig, and approached AMT with this info and asked about the MPP.  First answer was, "oh sorry, we already shipped your rig".  so what, send the upgrade board in another box.  i can hang it off the 80, since the damn thing doesnt run properly in the case anyways.  plenty of power overhead left on the 300W psu for another board.   2 boards would be more in line with the MPP, but i would be mostly satisfied with just 1.  I'd even get my own psu if they were to do the right thing and upgrade me to the 220GH rig, just like the example on their Miner Protection Plan page.

They said it, not me.....


http://advancedminers.com/miner-protection-plan/


Example:

If you purchase an AMT Steadfast 80ghs and the network hash rate increases to the point where your mining cannot meet ROI from the suggested shipment date for a six month time period, while mining SHA-256 coin, we will ship you a AMT 220ghs absolutely free.


Has anyone who ordered an 80-120GH rig from early december, actually received an upgrade per the MPP?

Do the phones not ring through anymore?

you act as if a delay in the chips was inevitable. This is definitely not the case. NOTHING was inevitable so stop making excuses for AMT. You could try to make the argument the chips arriving are out of their control and you would be correct. However, that means you don't promise people delivery dates the week of chips arriving. Secondly, you don't make delivery promises on chips arriving you dont even have fucking boards for!

As far as doing some research i spoke with AMT at length and they assured me everything was just peachy. Again, stop trying to make excuses for AMT. I don't know what your angle is here but trust me it's not going to get you your miner faster.

That explains why I wasn't able to find their storefront on amazon when I was looking there earlier today.

Oh, I apologize I assumed you'd done some research about the product you were trying to buy. Did you ask them if they had the chips already? Did you go to the website of the chip's designer? That's actually how I found AMT. Of course by that time there was a delay of shipment in the chips so I knew they didn't have them. Next time if you are going to drop a fair amount of money on a purchase you might want to ask the basic questions. They were probably shipping the the other miners of different hashing power (at least to biomech ;-) ), did you not ask if they were specifically shipping the 1.2 TH miners?

inevitable: as is certain to happen; unavoidably. Because there was a delay in getting the chips from the manufacturer it was "certain to happen" that miners were going to be delayed, and if they are starting from the beginning of the list then my miner would also be "unavoidably" late. They likely gave information that was based on information from their distribution partner. Thier distribution partner got information from the manufacturer. The manufacturer was unable to meet their time frame  (which mind you, has nothing to do with bitmine or amt).

So when the manufacturer was going to miss their date, they told amt's distribution partner, who noted it on his website then likely told amt. They for whatever reason didn't update their customer base, which I was not a part of at the time.

So the estimates on when they were going to have miners shipped were not just random lies made up in their heads to screw with you. It was based of of information, a timetable, that had been communicated to them. It wasn't about unrealistic promises. You ordered tech that hadn't been built yet, which you didn't bother to find out, that ended up being delayed because an issue with the chip maker.

I make widgets, and there is a company that orders from me because they use my widgets in their products.  I need cogs to make widgets, but the cog maker ends up running into unforeseen issues producing those cogs because there was an error with materials. So I made my contracts to the deliver the widgets based on what the cog maker told me originally. Now that there was an issue with the cogs I can't ship my widgets on time, does that mean that I was not up front and that I made unrealistic promises to the company buying my widgets?

We are in complete agreement that they have made everything worse with the clusterfuck that is their "customer service" you'll not see my say otherwise. It's been horrid and shutting down the phones was an absurd thing to do. Calling you out in the thread the way they did was unprofessional and uncalled for. They have done themselves no favors.

I'm hoping they are trying to pool some capital to honor refunds, but that doesn't seem to be the case. If I don't receive mine by the time I've indicated I'll take further action.

how's that bowl of dicks @roadstress ? Let this be a newbie lesson. The next time another e-hero jumps in a thread and accuses people of being a shill you can be certain said poster doesnt have a fucking clue what they are talking about. Case in point look at roadstress.

http://www.amazon.com/Bitcoin-Miner-AMT-80gh-Asic/product-reviews/B00I1SYCKC/ref=dp_top_cm_cr_acr_txt?showViewpoints=1

looks like we have some more satisfied customers on amazon.com for AMT miners.

And third rule is don't take shill discounts!

The first rule in dealing with AMT is dont believe a word they say. The second rule is doubt everything else.

I've emailed them and no answer for three weeks now.

Why do they promise to launch an Forum on their site. and then not do it.

I hear you AMT people, that this forum seems like a lot of non-sense, but you are not making things any easier by piling on empty promises.

Every possibility that is the case especially if everyone starts suing. Once they declare bankruptcy no one can file a claim without first filing for a motion to lift the automatic stay. Which if you can prove they did it just to not go to court with you the judge can over turn their automatic stay.

Also if claim in the lawsuit it was fraud and can prove it that is a non-dischargeable debt and they still have to pay you.

http://smallbusiness.chron.com/company-sue-goes-bankrupt-do-64339.html

First off no "conscious" decision was made to give money to folks who did not have material in hand. At no time last November did AMT inform me they were waiting on chips. They told me delivery would be first week of January - done. They reassured me miners were shipping currently and everything was under control.

Secondly do you even understand the meaning of the word "inevitable"? I hear you making sense at times but then you make some really retarded comments. Nothing here was "inevitable". All AMT had to do was be up front with some simple facts and not make unrealistic promises. They have only made matters worse with their abysmal customer service or lack there of.

If they don't sign for it, then it is returned. They you have proof they are refusing contact with their customers, it's no longer he said, she said.

There was someone there signing for checks.

Send the mail, track it. Show up when the mail is delivered if some one signs for it then you have someone to talk to. If not you wait at the post office for someone to collect it. Set it up for e-mail alert where they send you a PDF of the signature when it gets signed. Then you know who signed for it. You're risking getting charged with something like stalking, but it's one way to find someone from the company to speak to face to face.

Also I'd send it to AMT c/o Josh Zipkin or Jim Brown that way it would have to be one of them who has to come for it.

I disagree with your assessment of them being hammered by nonstop emails and phone calls. Not only is it speculation, but it doesn't excuse their COMPLETE lack of communication. The fact that they have been withholding updates has probably compounded the overload of emails/phone calls - everyone wants to know what the deal is. Even if they had TONS of emails to respond to: they could send out a mass email with an update to everyone. This would take no more than 20 minutes to write up.

Updating the community at large with a single post, and directing callers and emailers here would of been the right way to go. This FORUM could of been a great asset to the AMT team to update everyone, instead they told us to 'fuck off' and that they would be creating their own forums, and updating customers there (never happened).

The worst part of all of this, is that when there HAVE been updates - they have been completely falsified. Every update has been "your order is shipping shortly" - this started over a month ago. So even if they were better at giving us updates, who's to know if what they are saying is even true?

AMT has no credibility anymore due to non-stop lying to their customers, in an attempt to buy time or put peoples' minds at ease.

+1

Although I must say that I originally brought this up as a possibility. I have seen it happen with other pre-order based companies in the past. End of the day, the customers lose in this scenario.

@rik

your level headed approach is exactly what this thread needs. For my part I have been trying to do the same. I do agree the communications practices AMT has can use alot of work. In my own interactions they have generally been good. But I do imagine they are getting slammed with emails and phone calls left and right. But I am in the same boat you are. Waiting it out until I see what my options are. Ideally it would behoove AMT to provide some shipping status update at least to save face. But not likely happening at this point. But yea the crazy theories and insults to anyone who isn't part of the troll mosh pit gets trolled. Again its simpler to just add those trolls to the ignore list with a couple of exceptions. Makes the thread readable.

I wrote up an open letter to them hoping that they do actually communicate with users with some kind of status update. Right now ANY communication on that front is better than silence. If people mass request refunds from them it wont work well for any of us. The shortsighted thinking of others ultimately affects everyone. Of course for those who had timelines and were told X date and it was not shipped by then are well within their right to request a refund. Its poor form for any company to say one date and not deliver on it with no explanation. Even BFL for their delayed (I use them as the turd standard) products even gives some explanation is to whats going on and why.

True. It's a good first step. You can use the returned letter in your small claims court suit.

I don't think you should discourage people from doing what they need to do to get a refund.