Hey Guys,
If you want some info on the company or something all you have to do is ask. No need to snoop around the internet/neighborhood like investigative detectives.
Again, we are shipping, we're understaffed and can use help from this community to be the company you guys need us to be. We're not sitting around mining with your rigs, we're just trying to get them out the door as fast as possible ad using everyone to do so. Customer service and sales is slipping because of that.
We need help from local guys from this forum that will help assemble, right now we're only getting 10-25 units out a day, we can build/assemble and ship faster if we get some help. Compensation will be given of course.
Finding bitcoin hardware savy minded people is hard enough and taking the time to teach people how to run cgminer / test boards / assemble units, slows us down. We're finding our pace and things are speeding up, but again this thread is just getting worse and worse.
Having someone monitor and deal with just this thread seems like a full time job - So if someone out there would like to be official AMT thread monitors and relay back with AMT - we're open to that as well. Compensation will be given of course.
Delays are due to labor issues and lack of staff. We've said this several times. After giving extra modules, and coming in on an at cost of sale if not over basis. our funds are tight, and payments for overtime quick turn pcb production is brutal - therefore assembly staff on weekends and at time and half are running things quit thin.
This thread has both a positive and negative impact on sales. Some of the forum members seem to have made a hobby out trying to make us look bad, but really that's fine, we're not upset about it. Staying at the top of this section is actually a good thing, good or bad.
We don't want to be like Hashfast, or BFL - we don't want people to loose money and this community has the power to help us become the best company in america. But no great american company became great without the right people and staff.
Strength in numbers men.
So again - any locals with a pair of hands or a set of wits that wants to help (and get some payment for it) please email
[email protected] Payment can be in BTC/USD under the table - as well as free daily Cheeseteaks with or without.
- AMT
AMT,
Here is the problem with asking... we have asked... asked until we are blue in the face... what other recourse do we have? You have no pictures of your name on the building, your surrounding neighbors have been visited by several of your customers that could not find you, I personally have never had a single voice to voice conversation with any of you and I have called many many many times as well as emailed as well and I got a response once telling me I over paid and you were sending me a refund for the overpayment, yet that was over two months ago that you said I would get that refund and I have asked about it several times. You could hire someone for min wage to answer the phones and emails to put peoples minds at ease, they do not need to know how to put together a miner yet you do not do that... taking 5 min to train said worker would shave off hours and make you thousands more because people would buy more! You are shipping... but no one on here is saying they have received their 1.2/TH miner. You gotta have more business sense than this. Seriously.
There are several pictures in this thread with our name on the building, scroll back, there's also a video somewhere from a client that took a video of our building.
Which neighboors are you referring to? Because we've been at that location since January. And you also verified earlier that the bank across the street knows us.
We basically stopped answering the phone until we get enough miners out the door and get on track. We're returning messages as much as possible.
Most people need two to three weeks to learn how to answer the phone and talk to our type of clients, let alone understand the business. Because its not one question "where is my miner" its the 20 that follow and the 30 minutes they keep the rep on the on the phone. Otherwise the conversation will almost always end in "I'm not sure, but I can have someone get back to you on that" - and then the client doesn't feel reassured anyway, so why spend the money on the rep? So better spend the money on a pair of hands they'll build a miner and ship to the client instead of reassuring them. We don't have a problem with new sales. Even with this thread.
We're shipping and building slowly. There are like 20-30 clients total on this thread, of hundreds that ordered the 1.2. We'll give you an update on where we are at every Tuesday, how about that?
Or perhaps he add an "r", and it's Family Fiend?
