Topic: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading - page 86. (Read 723861 times)

"user" is a bit missleading, as he is the CEO (?) or founder.

Ah, I miss the old times when G was on community support duty :-)

Ente

"Stop" is one of the order types in the dropdown menu. After you open your long you would enter a Stop Sell for the same amount as your long (or for less if you only want it to partially close, or for more if you want to automatically flip into a short when the Stop is triggered).

You can use the Stop order type even if you don't already have a position open - the meaning of it is "When the price reaches this trigger value, immediately do a market order", so you can use it to open a position as well as close one.

A QR code is just a blob of data in a convenient barcode form. Your phone stores that data somewhere and uses it as a seed value (some manner of hashing operation applied to the seed and the current time produces the 6 digit code), while the server holds onto the same data to independently generate the code so that it can check them.

tl;dr : yes, the QR code remains "good" forever, and can be printed on paper or stored in a screenshot (and then encrypted) for later re-use if your phone dies.

It is possible to access the memory where it's stored on your phone, to take a backup after the fact, but it involves rooting your phone and it's generally easier to just disable 2FA then re-enable it to take a copy of the new QR code.

Yes, it will work. That is the secret key that you set intro your phone in order to be able to generate the keys you use to login.

What do you mean by logging the code? On bitfinex 2fa settings page I can see a QR code and an "Accont token(key)" which is a string. Do you mean that I can for example print this page, and when I loose my phone next time I will download a google authenticator app on my new phone, feed it with the QR code that I printed and It will work as the old one?

My issue was resolved by Bitfinex. Well, with the help of user urwhatuknow in particular.
Thank you!

another user had a similar problem years ago and Bitfinex removed 2FA from his
account after a 2 or 3 week "cool-off" period.

Think they will act similar in your case. Maybe you can speed up the process by signing a message
with your last BTC deposit address or similar.

It's impossible to do it now. That's the nature of Google Auth, you have a chance to save the code only immediately when it is created, to prevent anyone from getting your codes while incidentally get hold of your phone for a short period of time, for instance while you are not watching. Procedure to get the code is to disable 2FA on a site, get new authentication token for that site and then log the code. There's also a possibility to get maximum 10 recovery tokens on Google site, I'm not quite sure how it works since I was never in situation to use those recovery tokens.

Bitfinex, please, do something! Watching this price drop makes me very nervous!

....

Couldn't you please describe how can I do that, assuming I have full access to my account? What codes are you talking about?


First, I have access to my phone number, I just put my sim card into a new device, and Bitfinex has my verivied number, so they can send a text/make a call to ensure that I am not a hacker that broke someone email.

Second, it would be ok if support answered me that look, we have a protocol and you have to wait for several weeks. But I got ZERO RESPONSE from support. At all. They just ignored me. Zane Tackett and Josh Rossi on Reddit promised to take care of it and got silent since then.

And the price is going down, making me loose my money day after day.

Great advice!

It is helpful to imagine that Bitfinex will assume that anyone making a request about a broken phone is a hacker who has gained access to the account-holder's email account.

I do NOT work for Bitfinex - just giving some advice.

Hey BITFINEX!!

If the user has SMS/Text based authentication (to secure withdrawals only) enabled and they break their phone and don't have the 2FA, can they use the SMS in combination with access to their email account to reset their 2FA?  Don't answer that.  Just consider it and the offer it to people that have that trouble.  I recommend also allowing clients to submit a photo of themselves so that if they lose access, you can generate a random number for them to write on paper and then take a selfie while holding the paper to show that they are the same person who submitted the photo to expedite all authentication solutions, and maybe let them sign something with their initial deposit address to prove it too, and also allow them to send BitFinex some BTC to expedite it too, since the waiting period is a good idea no matter what and the fewer of these things they can do, the longer they should wait.

Actually, the idea I like the most is requiring the customer to send in some BTC just to start any authentication support, just as a bond against scammers.  Most scammers trying to steal accounts would not bother you any more.  Maybe "buy down the two week (or whatever it is) waiting period with (you decide how many) BTC per day, fully refundable!" is a good idea too.  But I'd say going that route requires that there still be some waiting involved.  Maybe the user should be able to set it...

I'll shut up now.

A piece of advice, not to helluvaname, for it will not help him now, but to everybody else: 

Save your Google Auth codes when you set up 2FA, it is only a question of time before your phone breaks.  If you did not do it, disable 2FA now and reenable it right after, this gives you a second chance to save the key.  The problem it that it has to be slow and tedious to work around a lost 2FA code - there would be no security in it if the hacker could just hack your gmail account and write to support.  Some sites have a policy of waiting weeks before giving access if you lose 2FA!

Hey I'm new at finex and have a noob question ana beeing to lazy to read the whole thread.

How can I make a stop loss in margin trading? Example: When I open a long with 2BTC at $265 and want that it close auto at $260 to cover my losses. what have I to do? Open a short order with the same amount there? Which order type I shoud use?

sry my english is not so good  

The first question to you - are you working at Bitfinex and going to resolve the issue, or you just giving some advice? Please answer, it is important.

I broke my phone. Completely. So I can enter correct login and password, but I am requered to enter google code right after that. Which I cannot do. And I cannot set up 2fa on my new phone because i cannot log in. I can recieve messages and calls at my phone number registered at Bitfinex. I have full access to my email. I even successfully changed password, received it to my email, but still couldn't login because of 2fa.
Please help ASAP, my stop loss is too low.

I recommend publishing more details: Did you lose access to your email account AND forget your password?  Or is your lack of access due to some other circumstance?  What were the contents of the email you sent to support?  Did you check to make sure you didn't mistype the email address (we can too, if you publish the headers).  If you do publish your support request, make sure you remove any info you don't want public.

I have lost access to my account on Bitfinex, wrote to support about a week ago, but got no response.
Also contacted Zane Tackett and Josh Rossi on Reddit one day ago, who promised to sort my issue out, still no news from them.
Does anyone know any other way of making thing right with Bitfinex?
I can't just wait and see my money slipping away on this price drop.

If they haven't processed it within 24 hours, then that is no longer an express withdrawal. You should contact support and ask for them to only charge you the standard rate of 0.1% or $20, which ever is greater.

Bitfinex charges you 1% of the total money you want to withdraw with min. fee of $20 when you choose the express wire option, and they claim to process the withdrawal request within 24 hrs, but what happens when it takes them more than 24 hrs to process an express wire withdrawal? Mine has been longer than 24 hrs now and still not processed