Topic: Poloniex Support (Read 5474 times)

After 4.5 months they resolved my issue.  Got my 26 ETH back and I'm happy. Anyway it was my fault. Made transaction on my wrong wallet. Let's say it's a lesson for me.

Poloniex SUCK'S
they have many support ticket's to review but still the automated mail will reply you.
when making an account you'll wait forever.
and you do withdrawal's they will fail you = loss coin = loss money = loss trust.

is there any POLONIEX admin or any related to this Exchanger?
you sucks

Afte rmore that 6 freaking months, no sign from support.
I started withdrawing up to the limit every day, till I am aout now. Never again. Worst experience.

Made wrong transaction on my Polo wallet... Send Eth on EXP by mistake.. 4 month ago they promised to look into the matter.. And than silence...How do you think is there any chance to retrieve my 26 ETH..

This #386119 ticket age is 56 day's . Creator of this ticket condition is pathetic. Don't know how much time takes more.

It is really very bad because for me I am always getting withdrawal with in the specified time only. Till now I never said any support ticket because I am getting paid from them on time.

Waiting since 60 days now. The lost 5000 BitShares from my account during a canceled transaction. It's not much money, but anyway. I'm really wondering why people are still using this platform and why the big crypto news sites and blogs don't write about that issue. There are so many people sharing this problem. I mean, its obvious that Polo is either bankrupt or stealing. There is no other explanation.

My warning: If you have coins on Polo, get them out of there as long as you still can!

I think Poloniex totally dumped their support side.   It's in their best interest to not help people get their coins back as they then become Polo's coins.  It's part of their exit strategy.

Think about it people.  When is the last time you heard of someone actually getting a ticket worked on by Polo's support?

If you still have coins on Polo, get them out of there as quick as you can before it's too late (if it isn't already).

poloniex is best shit====it looks like PAUL VERNON CRYPTSY and BTC-E

I stopped using poloniex couple of months ago because i red lots of people are having problems with that exchange, more problems means more tickets to support and I think that is the reason why they are so slow on dealing with users issues and answering to tickets.

It seems today many are experiencing obstacles in using poloniex as option to exchange. I feel, a bit lazy to use it if like this.

I have a problem in polo before and it was solved after 28 days.
But that 65 days! that is too long..
I think they need to hire more people to accommodate more customers/users.

There are many concerns about the Poloniex support till now many people support that Poloniex is one of the best exchange where it is listing only legit coins in the exchange. There support is not up to the mark and many people are complaining about their issues.

If you do a little research on Poloniex, you'll really get worried.  The company phone number is voicemail only and the address is just a front.  Go ahead and visit the "office"; there's no Poloniex office there.  The company attorney does not work for the large international firm he claims to work for and never has.  They have never heard of him.  His phone number is disconnected and his license to practice law doesn't exist.  Neither Tristan D'Agosta nor any of the company execs are reachable either.  They have no office number and their personal numbers have been disconnected.  In fact, the personal numbers for all of Tristan D'Agosta's family members have been disconnected as well.  Even the Rutgers department that his mom used to head up has had its number disconnected.  His "best friends" from college claim to have never even heard of him and, interestingly, Tristan is not in a single photo with his "best friends."  For now, I am not concerned because Tristan makes too much money to pack up and take off.  When the US gov't cracks down on exchanges though, don't be surprised if Poloniex goes up in smoke and takes everyone's funds with them.  A legitimate company doesn't use fake lawyers, a fake address and have the phone numbers of everyone with any attachment to the company or its employees disconnected.

Congratulations mate

Good news, after much long wait, 3 months, received my coins, on poloniex

I submitted a Poloniex support ticket 38 days ago and sent them three further reminders. The ticket is still showing 'in progress'. I don't know what to do!

65 days? (Only?? ) I waited like half year before they verified my account, but still I went to bittrex before they did it, they answers were only to wait a bit longer...
They have to do something with their suppor ASAP otherwise they will lose much more ppl and money.

poloniex is playing with our patience... I am waiting for 65 days and no sign of a reply. My total savings is in poloniex and can't get it because of account locked. My life is on decision of the last stage whether I continue or end of life. ...

It's a bad and it's so bad, I've had problems with poloniex but I always get responses from poloniex support every single week because my problem persists so for a month I keep waiting for response from poloniex.