Topic: Poloniex Support - page 4. (Read 5474 times)
Same here waiting 2 weeks for Awaiting Approval and still no replay from support any one know what is going on?
It has been approximately 2 days and i haven't got their supports response yet. I accidentally sent BTC to USDT address, the transaction went through but never show up in my exchange wallet. I have no idea what I should be doing and I am nervous if I would lose everything. I really need their support's help at the earliest.
I kind of having a second thought about using Poloniex for trading because support seems to suck when you need it the most.
I kind of having a second thought about using Poloniex for trading because support seems to suck when you need it the most.
I filed a support ticket about missing coins in my poloniex account on May 24th with all the required proofs and my transaction history, etc.
I double checked to see if there is any mistake from my side while I calculate or was that fee for the transactions I did, well, that is not the case here.
After the initial filling, I rechecked all the coins I hold (about 15+ alts), and found that this is not the problem just with one coin, rather there was another.
I again replied to them asking for the solution on 2nd June along with the details of next coin.
I don't understand how much more I need to wait to get answer for my support ticket (#172927)
I have been really patient till now, I don't know what really I can do now.
Tried to contact the mods through the Trollbox till it was closed few days before.
Are you having similar problems? Did you got a reply or found a solution?
And a warning to all those who trade in Poloniex with a decent volume, have a check once a while of your history of transaction.
I double checked to see if there is any mistake from my side while I calculate or was that fee for the transactions I did, well, that is not the case here.
After the initial filling, I rechecked all the coins I hold (about 15+ alts), and found that this is not the problem just with one coin, rather there was another.
I again replied to them asking for the solution on 2nd June along with the details of next coin.
I don't understand how much more I need to wait to get answer for my support ticket (#172927)
I have been really patient till now, I don't know what really I can do now.
Tried to contact the mods through the Trollbox till it was closed few days before.
Are you having similar problems? Did you got a reply or found a solution?
And a warning to all those who trade in Poloniex with a decent volume, have a check once a while of your history of transaction.
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