I have the same issue, it's been 17 days that I created my ticket and have yet to hear back from them (4.5k NEM which would have been 3ETH back when I sent the coins). Tried through Twitter, Reddit, Support... nothing.
I even created another thread here but nothing yet.
Ticket #273730
As I said before, anyone can have backlog issues but if you're open with your customers they will know where they stand. Their problem is being silent thus they create anxiety and unecessary fear. This is what's hurting their reputation.
Topic: Poloniex Support - page 3. (Read 5474 times)
They did have a Dos attack to contend with, but I've also been waiting 3 weeks for a response on verification
It's been 2 months and I have still not received any reply for my ticket #172927
I have tried creating different support tickets, and that have not yet assigned for the past one month!
They did have a Dos attack to contend with, but I've also been waiting 3 weeks for a response on verification
It's been 2 months and I have still not received any reply for my ticket #172927
They did have a Dos attack to contend with, but I've also been waiting 3 weeks for a response on verification
It's been 2 months and I have still not received any reply for my ticket #172927
They did have a Dos attack to contend with, but I've also been waiting 3 weeks for a response on verification
It's been more than a month, and still no solution has been there for my case!
Well got 1 reply asking whether they should check the pairs or not. Don't know, now how many more days do I have to wait for getting the refunds.
I am still waiting to get my level 3 verification done and it has been weeks. The withdrawal limits are a joke.
yeah try contact on reddit maybe this help you to solved your problem 
Contact their support on Reddit:
https://bitcointalksearch.org/topic/m.19597608
Worked for me and others
https://bitcointalksearch.org/topic/m.19597608
Worked for me and others
Almost 7 days and no reply yet. I dont know if my Bitcoins are lost. basically I sent BTC to USDT wallet and need reversals. I gave all information needed in the support ticket. But Poloniex never respond.
i wondering that why currently i found several issue regarding poloniex even several months ago i know poloniex as the most trusted exchange but apparently their reputation has slightly decrease because they cannot solved the users issue however most people know poloniex had low respond so contact them several times to get their respond even if necessary submit support ticket to them everyday until they respond your issueThat is a good idea.. I was playing my part of to not un-necessary increase their tickes.. but i guess thats what i am gonna do now.
Almost 7 days and no reply yet. I dont know if my Bitcoins are lost. basically I sent BTC to USDT wallet and need reversals. I gave all information needed in the support ticket. But Poloniex never respond.
i wondering that why currently i found several issue regarding poloniex even several months ago i know poloniex as the most trusted exchange but apparently their reputation has slightly decrease because they cannot solved the users issue however most people know poloniex had low respond so contact them several times to get their respond even if necessary submit support ticket to them everyday until they respond your issue
My case is of missing coins from their platform. Neither I have deposited into wrong account, or withdrawed to some unknown account. It's like, one second before it was their, and now it is not. I deposited BTC, it received successfully. Bought few coins, and now only some are there, the rest just disappeared. It's been 24+ days, and still no replies from their end!
Almost 7 days and no reply yet. I dont know if my Bitcoins are lost. basically I sent BTC to USDT wallet and need reversals. I gave all information needed in the support ticket. But Poloniex never respond.
Well, they have still not replied to me.
I even started a Reddit Link with the following URL: https://www.reddit.com/r/Bitcoin/comments/6gu12f/poloniex_support/
Hope this issue gets solved soon
I even started a Reddit Link with the following URL: https://www.reddit.com/r/Bitcoin/comments/6gu12f/poloniex_support/
Hope this issue gets solved soon
Their ETH withdrawals are having problem today as well...
https://bitcointalksearch.org/topic/withdrew-eth-from-poloniex-to-myetherwallet-but-txid-not-found-1963752
https://bitcointalksearch.org/topic/withdrew-eth-from-poloniex-to-myetherwallet-but-txid-not-found-1963752
Looks like they have problems with ETH deposits too
Which calculating issues are you referring to? After you buy the coins, the total coins after fees does not tally up?
This is a real concern as I consider this as fraud.
This is a real concern as I consider this as fraud.
I have bought and sold some coins in their platform, and Total coins is < (buy - sell - fees)
And this is not just with a single coin, but 2 of my coins.
I filed a support ticket about missing coins in my poloniex account on May 24th with all the required proofs and my transaction history, etc.
I double checked to see if there is any mistake from my side while I calculate or was that fee for the transactions I did, well, that is not the case here.
After the initial filling, I rechecked all the coins I hold (about 15+ alts), and found that this is not the problem just with one coin, rather there was another.
I again replied to them asking for the solution on 2nd June along with the details of next coin.
I don't understand how much more I need to wait to get answer for my support ticket (#172927)
I have been really patient till now, I don't know what really I can do now.
Tried to contact the mods through the Trollbox till it was closed few days before.
Are you having similar problems? Did you got a reply or found a solution?
And a warning to all those who trade in Poloniex with a decent volume, have a check once a while of your history of transaction.
I double checked to see if there is any mistake from my side while I calculate or was that fee for the transactions I did, well, that is not the case here.
After the initial filling, I rechecked all the coins I hold (about 15+ alts), and found that this is not the problem just with one coin, rather there was another.
I again replied to them asking for the solution on 2nd June along with the details of next coin.
I don't understand how much more I need to wait to get answer for my support ticket (#172927)
I have been really patient till now, I don't know what really I can do now.
Tried to contact the mods through the Trollbox till it was closed few days before.
Are you having similar problems? Did you got a reply or found a solution?
And a warning to all those who trade in Poloniex with a decent volume, have a check once a while of your history of transaction.
Which calculating issues are you referring to? After you buy the coins, the total coins after fees does not tally up?
This is a real concern as I consider this as fraud.
Their ETH withdrawals are having problem today as well...
https://bitcointalksearch.org/topic/withdrew-eth-from-poloniex-to-myetherwallet-but-txid-not-found-1963752
https://bitcointalksearch.org/topic/withdrew-eth-from-poloniex-to-myetherwallet-but-txid-not-found-1963752
My ticket raised on Poloniex has been already a month and no reply yet.. just in process status.. its a simple withdrawal that got stock on their system, I wonder what is keeping them so long, this is not the same Poloniex customer support that was before, cryptsy is way better in handling some complaints unlike now what Poloniex is doing.
Jump to: