Topic: PRIMEDICE weak self-exclusion system (Read 613 times)

Casinos have a responsibility to protect people who are addicted to gambling by blocking their accounts. Usually, casinos provide such security at a minimum level, because they know very well that addicts are the best customers. Of course, simply blocking an account will not heal addicted person, but as a preventive measure it should work, so if it didn't work here, it's very bad.

Unfortunately this is the truth, it is known that in order for a person to beat any kind of addiction they need to hit rock bottom and only once they have decided on their own they want to drop their addiction then they will make any progress towards that goal.

Self-exclusion seems like a good idea but if someone is determined to keep gambling then there are many ways in which they can circumvent that limitation, so on average being self-excluded from some casinos is not going to have a huge effect on those that have finally decided to leave behind their addiction.

I do even see that exclusion feature is something that irrelevant specially if people got addicted with gambling because it would be pointless for someone who do make out some request but still not able

to solve out that addiction problem that they do have inside.Whenever they had been blocked already or the exclusion had made done well but if their motives and aims still intact on playing gambling then it would really be just be useless and for this one, it turns out that and obviously can be seen that this guy is a gambling addict and now making out some blames.

If someone is really addicted to gambling then I don't think any of these would help any site. It's a hot topic, but gamblers are not forced to keep playing on the site. Each site has its own system to manage a self-exclusion. But many gamblers request an exclusion and then continue playing under another account. Someone who likes to gamble and is addicted cannot be stopped in that respect through a self-exclusion. This has not anything to do with weak or bad system.

In my experience people have the tendency to use the same email for everything and this is never a good idea, it is better to have a few so you can use them for different purposes and in the case it is necessary you could just abandon it and create a new one.

For example in the case of those that are addicted to gambling it can be difficult to abandon an email in which you receive work related emails but that you used as well to register at different casinos, as you will always be tempted to gamble, and even if you set up filters to delete those messages immediately those filters are not perfect so this could cause you to see one of those emails and then fire the desire to gamble once again, making your recovery way harder than what already is.

If the primedice team didn't allow him to gamble, the blame will still be there so what he actually wants? To gamble or not to gamble? But, if I were to the primedice team I didn't do that move because I already know what can happen. The guy will just repeat his mistake again and will ask again for another self exclusion but the last method that they did which is they block the IP of the OP is a nice move.

In that way, the OP can not play gambling anymore. I guess they also saw that the OP loses and continues to deposit and resulted for a much bigger loss. Primedice might have visited this thread already and next time they are now going to be more stricter.

Although casinos are committed to protecting users from addiction and immediately blocking those who are addicted to gambling, it is obvious that addicts are the best customers for a casino. Of course, casinos meet the requirements of the regulator, but they always do it in a minimal way, so this situation does not surprise me at all.

Frankly, this is not going to stop you gambling.

If you have a problem, then you should seek professional help. Even you understand that blocking your IP isn't going to do anything. Yes, it's probably going to make things more difficult to circumvent, but a VPN is hardly difficult to access anyway.

They have offered their voluntary self-exclusion and that is all that is required from their end. Do what you need to do to stop, even if that involves therapy.

I am not an expert but I think it wouldn't help if they really don't have that kind of feature. Have you tried downloading an application which can block website with any browser or any devices that is connected to your router and ask someone to do it and don't give the password to you and in that way even if you use any device and tried to connect to primedice you would not be able to connect to it since the application won't allow you to connect to it.

Hello. I keep reviewing what are the best ways to stop gambling. For now, what is working best for me is trying to restrict access to my funds.

With Primedice the battle is already lost, because they don't agree to block my IP. I know that it is a measure that can be bypassed, but it is a restriction that makes things difficult. with a third account I asked again to block my ip but they didn't want to do it




Conversation with Primedice support team
Started on April 8, 2022 at 04:57 PM Europe/Belgrade time CEST (GMT+0200)

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04:57 PM | termotanque: hola.

04:57 PM | termotanque: pueden bloquear mi ip?

04:57 PM | Nemanja from Primedice support team: Hello termotanque,
 
 How can we assist you today, please?

04:57 PM | termotanque: pueden bloquear mi ip?

04:58 PM | Nemanja from Primedice support team: Could you, please, tell us why do you want that?

04:59 PM | termotanque: I can't stop playing

04:59 PM | Nemanja from Primedice support team: You can initiate Self Exclusion via the form under Settings > Preferences (https://primedice.com/settings/preferences).
 
 The process can be completed in two steps. First, you must initiate the 24 hour cool-down period, which can be confirmed via email once Self Exclusion is requested.
 
 Once your cool-down period is concluded, you will be emailed once more to set a duration period for your self exclusion. You have 24 hours to set your desired exclusion period using the link in the email. If you fail to do so, you will be required to start the process again.
 
 We fully support you if you choose this option. Please ensure you’ve withdrawn your funds prior to Self Exclusion. Bear in mind that Self Exclusion cannot be reversed.
 
 All information regarding the Self- Exclusion policy can be found here:
 
 https://primedice.com/policies/self-exclusion

05:00 PM | termotanque: this is my third account. the auto exclusion does not work for me, and I need to stop playing and stop losing money

05:02 PM | Danica from Primedice support team: Hey there!
 
 Nemanja is not available at the moment so I'll take over from here.
 
 Can you please give me a username of other account please?

05:04 PM | termotanque: geronimo1982 y cazadores

05:10 PM | Danica from Primedice support team: This account had also been excluded.
 
 One the exclusion on cazadores expires, you'll be able to use that one.

05:11 PM | termotanque: That's why I ask you to block my IP. not to access anymore. I don't want to lose money anymore. this is a request for help

05:12 PM | Danica from Primedice support team: We have no option to block IP on our website sadly.

05:12 PM | termotanque: please. I need to stop

05:13 PM | termotanque: If you don't block my IP, after a while I fall back and continue betting. with my ip blocked it will be a little more difficult to create other accounts

05:13 PM | Danica from Primedice support team: I am sorry but we really have no way of doing that.

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Exported from Primedice support team on April 8, 2022 at 05:13 PM Europe/Belgrade time CEST (GMT+0200)

The problem is on the gambler only as he is an addicted gambler who will always find a way to gamble again even if he is blocked by certain casino.
In his case, he asked for self-exclusion and Primedice granted the request but he came back with new account because of his own addiction.
Even if his original IP is blocked too, he can use new IP to create a new account and gamble again.
Logically casino is not responsible for any addiction, but it is good enough if casino has self exclusion system and it shows that the casino cares about their players.
But for sure once casino granted the self-exclusion request from players, they cant do anything more.
Players are those who are responsible for themselves in case of addiction.

It is difficult to cure gambling addiction, especially since we have been gambling for too long. It would take a great deal of effort to get rid of the thought of gambling and it seemed he did need some help from someone else. Maybe he needs to associate with other people who have positive activities and are not related to gambling. Hence, he needs to develop positive thoughts that will help him to stop thinking about gambling. It also takes time and if he really puts in the effort, he will surely succeed. It's about how we build a new habit to keep ourselves from thinking about gambling.

It is a part to prevent addiction but it doesn't mean this is the solution and should depend on it. I think the best way to stop addiction is rehabilitation, helped by family or professional and I am not sure is there a hotline for gambling addiction?

That's true people should stop blaming this self-exclusion feature, it's not responsible for your losses. your action is OP doesn't have to create a thread like this, casinos already stated that people should gamble responsibly if you blame self-exclusion which means you have no control and you are not responsible for your action, something that casinos don't expect you to have.

Hmm... Well that does on one hand seem like a tactic I would use if I were to say, want to commit fraud to get my losings back. But maybe you are telling the truth and you really did ask them to ban you.

The question is, did you ask them to ban your IP? And did you go into the online gambling casino under a different IP?

Because if you answered yes to either of those questions then I doubt you will get your money back. However if you asked them to IP ban you and they did not do that, then you might have a case.

But I am not a lawyer. Get some legal advice if you really want.

It's not necessary if you yourself could control yourself, if you feel you get addicted, a gambling site cannot help you, it should be yoursef making distance from the gambling site so you won't be tempted to play. Do you think if you get yourself self-excluded you will not find a way to gamble? of course you will still find a way because we have plenty of gambling sites in the crypto space.

it is always hard and sad to see when a gambler become addicted and even the gambling site he trusted he can help Him makes it delayed and not even responding.

the exclusion feature is what gamblers trying to depend in times of addiction but if the site itself does not giving us the opportunity .

This is a bad alibi no one will tell you that this is the best way to solve your problem, there are hundreds of casinos you can just open an account, don't use the exclusion just mind your problem by asking for help from a professional, the exclusion will not help you because of your flaw, that problem will persist even if you chance casino, it's your behavior that needs to chance.  

They way you have mention is more harder to avoid gambling. If OP or someone plays free casinos on android then they will be winner (maximum time) and that will inspired more to gambling. Those who are real gambler usually cant avoid gambling until the person has a fund or can borrow fund.

Unfortunately, this is something that you just have to live with when betting online.

Especially with the proliferation of VPN services, there is really no way that an online casino is going to feasibly do to stop you from betting altogether from any alts.

It's unrealistic, and definitely don't expect to get any money back. Perhaps they can make it stricter through KYC but even that can be exploited in various ways and they will probably cop flack for these procedures anyway.