Also, extra support staff wouldn't need to have complete access to user accounts. They could sort through all the emails and ask for more information (like signed messages) when necessary and kick it upstairs to Stunna or Edward when action is needed. That partly removes the trust issue but maybe there are other reasons for PD like the legal situation not to hire extra staff.
Topic: Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot! - page 874. (Read 1989700 times)
May 09, 2015, 12:13:18 PM
May 09, 2015, 08:39:52 AM
I didn't expect to create such a large discussion about PD support 
ahah.
I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
ahah. I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
Is this true? They should probably hire some more people for support if so. I know it's hard to find people you trust but I'm sure it can be done. If they're working for you in an official capacity then you can always request their ID and details to avoid any potential scams. Support does seem to be lacking at PD so I do think this is something they should improve on.
May 09, 2015, 07:22:43 AM
Problem is that they get loads of emails from people trying to remove 2fa or change passwords of accounts that are not theirs . So its hard to sort out ones that are rly issues from others that are just attempts to social engineer a way into somebody's account.
And now Edward is on holiday so its all on Stunna , and he is very busy man.
I can understand this
I'll be patient and come back in a few days if nothing happens. 
May 09, 2015, 05:09:45 AM
I didn't expect to create such a large discussion about PD support ahah.
I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
ahah. I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
Problem is that they get loads of emails from people trying to remove 2fa or change passwords of accounts that are not theirs . So its hard to sort out ones that are rly issues from others that are just attempts to social engineer a way into somebody's account.
And now Edward is on holiday so its all on Stunna , and he is very busy man.
So please be bit more patient , i will let u know as soon as Edward is back and i will remind him to sort out ur issue. Tnx.
Btw thats also the reason for fb giveaway to be little bit late. But i will credit that today over tips , it will cause some spam on chat but since people are getting nervous , better that than waiting couple more days
edit: Just credited facebook giveaway. Good luck playing!
May 09, 2015, 03:49:20 AM
I didn't expect to create such a large discussion about PD support ahah.
I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
ahah. I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
still support is much big problem for primedice to handle a large number requests each day, about my another account i had to wait to get reply from them almost 19 days for an issue there and i hope so you too get reply very soon maybe in 19 days.
May 09, 2015, 03:05:52 AM
I didn't expect to create such a large discussion about PD support ahah.
I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
ahah. I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.
My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).
I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer
PS : Still waiting ;-)
May 09, 2015, 02:36:22 AM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask
You can visit this thread : https://bitcointalksearch.org/topic/m.11277074
Primedice is ignoring my support request after communication, it's been 12 days.
if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever
Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?
I know of some trustable dice sites who do their job and probably get looked after financially. How can support see emails as useless? At least then reply and say something like "Your request is useless" if that is what it comes to, but just to ignore tells me they don't give a damn about customers. That is my general feeling
May 09, 2015, 12:04:39 AM
Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?
Honestly it is not normal but if we see it from PrimeDice side's then the extreme delay was caused by multiple dozens of email that was received everyday. In accordance to that, the support section is handle personally by Stunna and Edward which makes it hard to reach out every emails in one day.
Not to mention there will be a lot of bogus email that tried to access the account that was not them, so sometimes a legit emails asking for support might slip out of the way.
May 08, 2015, 11:31:57 PM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask
You can visit this thread : https://bitcointalksearch.org/topic/m.11277074
Primedice is ignoring my support request after communication, it's been 12 days.
if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever
Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?
May 08, 2015, 02:58:17 PM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask
You can visit this thread : https://bitcointalksearch.org/topic/m.11277074
Primedice is ignoring my support request after communication, it's been 12 days.
if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever
Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?
You may be right that they've grown enough to consider expanding their staff. I know that the one time I had an issue with a PD withdrawal. I had to wait a week or so to hear back. Then I wrote again and I heard back soon after. My issue was resolved without issue (apart from the waiting).
May 08, 2015, 01:50:55 PM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask
You can visit this thread : https://bitcointalksearch.org/topic/m.11277074
Primedice is ignoring my support request after communication, it's been 12 days.
if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever
Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?
May 08, 2015, 12:41:08 PM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask
You can visit this thread : https://bitcointalksearch.org/topic/m.11277074
Primedice is ignoring my support request after communication, it's been 12 days.
if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever
Do people take it normal that the largest dice site, “PD” with more than 2 years in the business and more than 5 Billion rolls still have extreme delays and response time with customer support tickets? Perhaps PD should spend some change on their support staff. I am pretty sure they are able to meet their customers expectations financially?
May 08, 2015, 10:55:00 AM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask
You can visit this thread : https://bitcointalksearch.org/topic/m.11277074
Primedice is ignoring my support request after communication, it's been 12 days.
if you read carefully that thread than you can know that problem has been resolved after posting the thread, so no need to post this link into this thread, as we all know PD have very lazy support ever
May 08, 2015, 10:11:11 AM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
As Stunna ever said , you should patient a bit since Stunna and friends received a thousand of fake support message , everyday.
Maybe he need more time to manage it or you need give all question that PD support ask
You can visit this thread : https://bitcointalksearch.org/topic/m.11277074
Primedice is ignoring my support request after communication, it's been 12 days.
May 08, 2015, 09:39:14 AM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
i once send them a ticket and they did not answer me, though they solved it on forum Can anyone check the e-mail I have sent to support 4 days ago ?
May 08, 2015, 08:59:22 AM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
It is very normal and many guys complaint before, PD has too many players, and too many tickets to read.
Actually you can write a post about the situation in this OP, or PM stunna or Micro(pd mod), they will answer you soon.
May 08, 2015, 04:27:59 AM
Sorry to post here but support is very slow to answer...
Can anyone check the e-mail I have sent to support 4 days ago ?
Can anyone check the e-mail I have sent to support 4 days ago ?
May 08, 2015, 03:34:24 AM
Anyone can have multiple facebook accounts but creating facebook accounts needs much effort compared creating account here in forum so it is fewer for every user to have
I agree it's easier and quicker to create an account here as you don't need to verify via email but from what I remember its very easy to create a Facebook account and can be done in a couple of minutes. Setting up an email is the same so you could probably have a new email and facebook account within 5 minutes. Creating an account here takes 6 minutes before you can post and many giveaways have a minimum rank limit to stop people easily creating accounts so it's not always that easy.
May 08, 2015, 03:31:16 AM
Congrats on 5 bio bets! But I think it's funny how many users are just searching for bonuses, faucet, rewards.
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid
Welcome to Bitcoin
May 07, 2015, 04:43:40 PM
Congrats on 5 bio bets! But I think it's funny how many users are just searching for bonuses, faucet, rewards.
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid
It's like one moment Primedice is the best, then some other website comes with bigger faucet, and then this website is the best. Stupid
Most bitcoiners doesnt want to risk their coins in gambling, they do want only free money to gamble with and withdraw once they reached the minimum withdrawal Specially users from third world country
they are not the majority, of course.
Otherwise there would be no casinos around and PD would have no profit
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