Does 10btc jackpot get paid?
If you have completed the rollover requirement you should get your withdrawal, perhaps better for you to send them an email. As I experienced, once I sent them an email and they replied it very fast.
Or you can post the screenshot to proof that you have completed the rollover.
I myself received my withdrawal, but it was when the requirement is not rollover but deposit.
About the 10btc, lets see in the next 24hours, as what OP said that they need to confirm that it is a fair winning or not.