Topic: Question on a casinos general terms and conditions (Read 300 times)

Two things, either it already happened on their casino, and they included it in their terms or they are step ahead and its a precautionary measure if ever it happen to their casino.
This is the kind of term that you seldom find in a casino, but as we all know, casinos want to protect their system and the reputation of their platform, so they want to include all the possible scenarios that will result in a dispute and their players guided.
This is one of the reasons why we should be familiar with the casino we are playing to avoid getting surprised dealing with issues about our account.

This is a first to me, not that my limited experience count but they can't be too cautious and wouldn't hurt to make plans for eventualities.
Since it was stated members wouldn't state is the Casinos fault though I think it's quite harsh.
Ignorance could come to play in not been aware that the fund wasn't from their winnings.


This is definitely a robbery a win is still a win, that's just an excuse
I guess you have to be thick skinned and shameless to do such.

I'm not surprised that this could be part of casino's TOS because glitch is possible to happen. Like they said, their system may be faulty and send credit winning to another customer or even their operators can be mistaken on that. So it is understandable that they had to include that incase that happens , they can use that as defense in court. But I have not heard of such mistake anyway.


Reward for such is perhaps through appreciation to the email but regards to monetary gains for reporting such, I have not seen that happening and that is actually discouraging for some people who expect financial reward for it and when they don't get such, they may not burder to report it.

I guess I read a couple of times a case like these, not sure about the credibility but since they mentioned it in ToS means it could happen.

Well, they are not obligated to give anything in return for doing that although they might give you a little token of appreciation for your goodwill.

I agree that there should be some kind of rewards for such gestures. Aside from the possibility of gaining a loyal customer, it is also going to boos the image of the casino as the person would be leave positive reviews while speaking of his experience. In my estimation it is win-win situation both for the person whose winnings was wrong credit to another person and recovered but also for the casino and the player who returned the money.

I have never experienced it but honestly I have seen a scenario of a mistake made by a casino that was wrong in crediting winnings to the wrong user account, which was experienced by my friend, the story is he was gambling with a capital that was not too big and not long after that when he was playing one type of casino game, namely PG Soft, suddenly the game errored and maintenance occurred and after that he came back in when the maintenance was finished and he was surprised to see that there was a fairly large amount of money in the balance in his account, if I'm not mistaken around $ 300k in my country's currency and after that he immediately rushed to make a withdrawal and it turned out to be successful.

Even though I didn't believe it before and I thought that it was impossible for the withdrawal to be successful, it turned out that the winnings really went into his account, not long after that the casino tried to contact my friend via email saying that it was an error in the sense that the casino credited the amount of winnings to the user account that shouldn't have been but my friend ignored it and assumed that it was bonus money or the amount that was previously lost due to defeat, there was no problem after that because my friend immediately closed his casino account and changed the email on his device.

Never heard about such a specific case (mistakenly crediting account with winning that does not belong to the user), it is rarely happen IMO but it is still possible.
I experienced similar thing but it was a winning from a contest/giveaway where I received bigger amount than I what I should win, so it is not about winning from real game.
At that time I reported it to the live support but good thing is that they appreciated my honesty and they gave the whole wrong amount instead of taking back some.
Coming up to reward if the users report it, I dont think there is casino has written terms about it but I believe reputable casinos will give something as appreciation of honesty.
Of course the reward can be vary depending on how big the amount is and depending on the decision made by the casino.

That does exist, just like how a bank requires us to return any amount mistakenly deposited into our account. It usually happens when there’s a bug, and even if that rule wasn’t in place, it’s only fair for the casino to reclaim any amount that shouldn’t have been credited to us. Nothing special about that rule—it’s just the right thing to do for both sides.


Giving a reward isn’t their responsibility, and it’s stated in their TOS. If you don’t return the money, you might have to deal with a lawsuit. However, that depends on the amount--if it’s small and they think filing a lawsuit isn’t worth the effort and resources, they might let it go. But keep in mind, if you deposit again, your balance could show negative, as they’ll offset it with what you owe.

If a casino credit your account by mistake, that means you have to let them know but refunding the amount back to the team. That might be as a result of glitch that might have allowed the money to enter your account which means such amount is not rightfully yours. The money need to be refunded no matter how small or big. The same thing happens also I'm bank, if your bank credit your account by mistake, using the funding to satisfy your own need is wrong. It is better you refund the money by reporting the incident to the bank authority or else you might be sanctioned by law because such money does not belong to you. It is good we all try to be honest to ourselves.

I do not think there is also need to ask for compensation. If it is bank that something like this happened and people saw it on the news. The bank, many organizations and people will compensate you but I do not think something like that can happen if it is casino. Only when you will see it on the news is if the person withdraw the money and got apprehended. If I am the person, I will notify the customer care and give them back them back the money and expect nothing in return even if it is not a KYC gambling site.

The only way this will be a problem for many people is if the money is a larger amount or if the gambler already passed his or her KYC verifications already, you can track, if somehow I find myself in this shoe I would rather send the money back to the casino and ask them for some settlement, or take some small part and send the rest back, like there is no getting away with peace of mind when the money isn't yours.




There is nothing wrong it letting go, those young guys you said you pity did the best thing, atleast it is not the end of thr world for them, don't you know that for the betting platform to deny the amount and blame it on glitch means they can go any lent not to pay you either? I don't know where you are from but not everywhere is as safe as your country, people kill people because of $500 here, it was borrowed and the person don't want to pay back, instead he decide to take the lenders life to avoid paying up.

80million is a lot, enough to make you a high value target if care is not taken.

Tell me you're joking 

This can never be me for God knows I will drag the issue to whatever extent and claim my winning. What sort of lame excuse is that? How is their glitch a customers fault? Would they have refunded the money to them if they lost the game before? Obviously No. I pity the young guys who couldn't stand up to claim their right or to even hire a good lawyer to handle the case on their behalf. Your customers are not responsible for your failed operational and system error, it's their duty to keep an eye on their system with up to date security check to avoid issues like that.


This is a rare case but it's capable of happening going by the saying that anything you can think of is capable of happening as far as you can imagine it.  Glitches like this happen with banking system where a customer can withdraw without being debited but the casino system seems to be stronger than banks in terms of dealing with issues like this. If there's anything like reward, it would be stated in that same terms and conditions. Since it's not clearly stated, don't expect it.

Yes, hundreds of cases, from glitches due to the bookies getting the wrong result to glitches from the payment processors, it's nothing different than how banks get into this kind of situation. As for the reward, it probably depends don't the sum and the stage where this was detected
- a wrongfully credited bet of $10, probably not
- casino sending you $10 000 instead of $1000, at least give the guy some free bets with even 1%-5% of it

It's great to see casinos include phrases like this in their terms and conditions. And it certainly shows that there have been pitfalls in property lending before. With the number of transactions that occur every day in online casinos. It is understandable that technical or human errors can sometimes occur. Casinos may take special precautions to protect themselves from any losses. Resulting from such errors

For a reasonable fee to notify the casino I think it would be a great move for casinos to acknowledge the losses to their players. Although some may argue that they should only get their money back. But giving you a small bonus or loan as a thank you for doing something good can help build trust in others and encourage others to take positive action in similar situations. In the end Honesty in such cases helps maintain fairness in the gambling industry.


That's a big competitor to banks. And I completely agree. Whether it's a bank or a casino The responsibility for reporting errors remains the same. It is about maintaining trust and honesty in financial transactions. regardless of the source of the error. I think casinos have this provision in place to protect both sides. And just like the banks in the world There is a legal obligation to return money that does not rightfully belong to you.

Even if it does not happen many times. Nevertheless, mistakes occur within the finance mechanism. So, transparency to the casino would be the best course of action. And then, who knows? perhaps some casinos give a little something as a token for the genuineness. However, at least for now, it is about doing what is right.


I agree with you Doing the right thing shouldn't be rewarded. Returning money that doesn't belong to you is only an ethical choice. And avoiding legal trouble is enough of a reward in itself. It's really about personal responsibility, like when you're dealing with any financial institution.

You're right, it usually doesn't happen very often. But searching for it in the rules and regulations reveals that the casino covers all bases. It also serves as a reminder that mistakes can happen and players need to know how to deal with them. Instead of waiting for the reward We should focus on making sure that these types of errors don't lead to major problems.

That's only happen in Japan.

The reality most people don't care where the money they got, either wrongly transferred by casinos, banks, friends etc including the money/wallet that dropped on the street, they will grab it ASAP.

Regardless they pretend they don't know about the money, in the end they need to give back.

The reward is not having any debt and possibly legal repercussions from the casino? I don’t think this act deserves a reward because it is what should be done anyway. That is not their money and they should not act otherwise. Claiming the money will result in consequences possibly legal which you do not want.

Anyway, I don’t think this happens a lot. It’s probably happened to one casino and they decided to add it onto their t&c. They should aim to work better to avoid such things like this from happening.

It has not happened to me personally, but in this case I do not see anything unusual in the condition. In a bank the same thing happens, if the bank deposits you money by mistake you can not spend it and if you do, depending on the amount you can even incur a criminal offense. The same if it is a transfer from another bank that arrives to your account, if it arrives to you by mistake the best thing is that you report the fact and do not spend anything as soon as you realize it.

Hahaha...This is similar everywhere and casinos always construct these Ts&Cs to super-favour them. I hope they do not make this mistake though, many people might just say goodbye to their casino after spending the money and continue gambling elsewhere. "Guys are not smiling."

There must have been stories of wrong crediting, errors are meant to happen. As for the second part, compensation? Well, it's possible, but no one compensated me during my time. I have experience with companies that overpaid me. The funniest thing is that they didn't detect it but I called their attention to it the 4 times it happened so far. The highest was to thank me and call me a "good ambassador of my country."

I have not heard of Such happening but realistically professionalist casinos would admit they may possibly do such transaction mistakes if not now could paraventurely happen in the future.

While they try as much as to avoid such mistakes, they would still remain concious and that is why the law of its T&C is being earlier sanctioned just in case of necessity and then, must had backed itself legally by the laws if such transaction errors happens.


Rewards in such circumstances would only be negotiable not untill it is stated along the casinos transaction errors, only then can only the appropriate reward be determined.

I doubt that any casino would make such error. However I don't exclude it for many reasons and one of them being some "cheater/impostor" in the casino staff who may try to play smart, there are many people in the organization that have power and are high in hierarchical positions that may be grunt at the employee, in this case this casino and try to cheat on them by doing some maneuvers in favor to some player who may be his relative or friend and they share the profit together so it is something that may be happening and that casino there by posting that condition free themselves of these guys, of course if only catches the bad happening in time, otherwise they need evidence that it was that guy who did the cheating and go to legal suing of that ex employer of them.