Question on a casinos general terms and conditions

Davidvictorson

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Quote from: ralle14 on October 18, 2024, 12:06:35 AM

Quote from: Davidvictorson on October 17, 2024, 01:47:46 PM

A quick follow up question for you was how did it make you feel? I am sure it must have boosted your ratings of the website and did you recommend it to anyone based on this experience?

I was caught off guard and happy after that situation because the other sites i've been using aren't as generous or would be willing to make it up for their players. They easily became one of the top gambling sites on my list knowing it's rare to find sites that treat their players better.

At that time, the positive experience helped me recommend them more. Even if it didn't happen or handled differently i'd still recommend them, that's how good they are back then.

Thank you for sharing this. I absolutely expect nothing more than this. The overall experience of gambling at that casino will remain positive for long time. I'm glad that with or without that particular experience the casino was over very excellent that made you want to remain loyal.

justdimin

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Quote from: aioc on October 18, 2024, 04:33:18 AM

Its possible, and its some sort of preemptive in case such a thing happens. We all know casinos want to cover on their terms all the possible scenarios that could happen between a casino and their user, so there will be no conflict on resolving.

As a business, we want to ensure that everything runs smoothly and having a rule, or FAQ can help us about this. Now, when someone argues because of their own negligence, we can just refer them on those FAQ, or rules that we made. It is like a written contract and there is even a small box that a user will check before they sign up and use our service. It means they agree on it/us, so they don't have the right to complain, unless only if they are sure that they are correct and their complaints are outside the rules that we made.

On the problem given in this thread, I am not sure if it will truly encourage honesty for everyone, especially when people know how much reward they can get for doing the right deed because it can be smaller than compared to those accidental amounts that they have received earlier. Some honest people aren't still expecting something in return, so they will still do the right thing no matter what.

famososMuertos

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Quote from: Fiatless on October 18, 2024, 01:42:55 AM

Quote from: famososMuertos on October 17, 2024, 06:54:50 PM

:://::

:://::
https://www.google.com/amp/s/www.ndtvprofit.com/amp/business/a-big-mistake-and-10-5-million-in-australia-woman-s-account-3303972

+10M

Well, well, then that is the case, 10M!, I was far from the amount, but as you can see it was news from 2022, the case when I read OP, immediately had an impact on remembering this lady, a terrible mistake by the exchange, perhaps if she had had the wisdom to return some reward they would have given her, on the other hand, Crypto.com was lucky, since she to be the one who got the millionaire mistake.

retreat

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

So far I have never heard that someone's account was credited with money from someone else's winnings, but maybe the rule was created to anticipate problems if a system error really occurs, because the casino runs on a system developed by humans, even though the chance that such an error will occur is very small, but it still exists, so maybe the casino made such a rule to anticipate problems occurring in the future.

Accardo

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Quote from: Findingnemo on October 18, 2024, 08:05:41 AM

Quote from: crwth on October 18, 2024, 05:53:59 AM

I haven't heard of this with casinos, but we know some people transfer assets to the wrong address. It might be something like that.

Funds credited due to the individual negligence will be considered as a complete loss and this also mentioned in their ToS as well and it's rare for people to credit into the wrong address since that information is not available for public view and there is no way to confirm that the address belongs to the casino in any way if a random person sent funds to the wrong address by mistake.

For a casino with a strict rule on mistakes from their end, they should be considerate on errors by other people to their own wallet. Though, all these are not common, but it can happen, especially member accounts receiving funds they don't own. As for the other flip, that's not going to occur, unless the player has the casino's address in clipboard and mistaken pastes it and sends. However, the chances are low.

Jawhead999

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Since this is about legality, I'm wondering what the casino will do to the player who broke that rule. I don't think that they will ask authority to caught the users because they're not even legal.

Quote from: Findingnemo on October 18, 2024, 08:05:41 AM

Funds credited due to the individual negligence will be considered as a complete loss and this also mentioned in their ToS as well and it's rare for people to credit into the wrong address since that information is not available for public view and there is no way to confirm that the address belongs to the casino in any way if a random person sent funds to the wrong address by mistake.

It depends, for big and popular casinos their hot wallet have been tracked by arkhaminteliigence, just like your casino https://platform.arkhamintelligence.com/explorer/entity/duelbits

If the casino not use new receiving address, the user can complain and give the proof if they sent the coins to that address.

Quote from: Fivestar4everMVP on October 18, 2024, 08:45:12 AM

And Secondly, I also have never heard or read any where that any casino made such mistake if errorneuosly crediting the wrong account, it's something that I believe is very rare, almost impossible if you ask me. But then, most casino will still include this in their terms and conditions just incase it happens some day.

It's possible especially when the casino want to give bonus for specific users, definitely it's very rare.

Fivestar4everMVP

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Read this

Quote

5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Well, no reward and don't even expect any just incase the casino wrongly credited your account with funds and you reported it as they said, the fund will be immediately withdrawn from your account by the management of the casino and there is no reward for you - it's as simple as this. And this is because the funds were never in your possession in the first place, the fact that the funds was sitting on your account does not mean you already own the fund, they manage your account and can close it if they want, or maybe they won't even approve the withdrawal if by the time you try to withdraw the funds, they have already noticed the error.

And Secondly, I also have never heard or read any where that any casino made such mistake if errorneuosly crediting the wrong account, it's something that I believe is very rare, almost impossible if you ask me. But then, most casino will still include this in their terms and conditions just incase it happens some day.

Peanutswar

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In that case of technical issues they have the right to make changes to the account because at the first place its their mistake so they can reverse the transaction now if they forgot the issue or makes a late action I guess it depends now on the player possible they will spend the money or they will report the issue. Of course most of the technical issues they are aware on that we know how the casino operate and they are large scale so small mistakes have a high impact condition, but I haven't head a casino yet makes a mistake every transactions has an id so its 1:1 way.

Findingnemo

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Quote from: crwth on October 18, 2024, 05:53:59 AM

I haven't heard of this with casinos, but we know some people transfer assets to the wrong address. It might be something like that.

Funds credited due to the individual negligence will be considered as a complete loss and this also mentioned in their ToS as well and it's rare for people to credit into the wrong address since that information is not available for public view and there is no way to confirm that the address belongs to the casino in any way if a random person sent funds to the wrong address by mistake.

avp2306

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Quote from: crwth on October 18, 2024, 05:53:59 AM

I guess this is their way of preventing themselves from possible future headaches. The clauses in the contract might get away if that clause doesn't exist. I believe it is a way to ensure that if anybody is not honest about what happened due to software errors, they can save themselves with it.

I haven't heard of this with casinos, but we know some people transfer assets to the wrong address. It might be something like that.

But I think its not fair to users end if they have terms like that since its like they are trying to save their ass from the mistake they made.

Also I think this is illegal since for sure that regulators don't want this rule since this is always unfair to consumers end.

But I didn't hear such thing in online casino. But for sure if that case happen and someone could prove that the casino commit those mistakes in this transaction for sure that they will be criticized for that matter and for sure heavy pressure towards finding solution on the issue will happen. If they didn't correct their mistake then this is indicator that they are not good casino.

Oluwa-btc

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Tho have not heard of such before that a casino credited the wrong account but then have seen similar cases with banks, where the some funds are been credited to the wrong person and in most cases as this the person would want to make use of the funds knowing fully well it's not his/her but necessarily allocating specific rewards for those that are genuine is something I know is basically a rare cases but for casionos I think if you withdraw the money you'll definitely pay dearly for it even to the last penny but sometimes for the bank aspect the people do away with the money and it's hard to reprimand them.

crwth

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I guess this is their way of preventing themselves from possible future headaches. The clauses in the contract might get away if that clause doesn't exist. I believe it is a way to ensure that if anybody is not honest about what happened due to software errors, they can save themselves with it.

I haven't heard of this with casinos, but we know some people transfer assets to the wrong address. It might be something like that.

aioc

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Read this

Quote

5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past.

Its possible, and its some sort of preemptive in case such a thing happens. We all know casinos want to cover on their terms all the possible scenarios that could happen between a casino and their user, so there will be no conflict on resolving.

Quote

Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

A bonus of some sort is good; its an act of honesty, and the casino will lose funds if the user is not honest and cashout the funds that were wrongly credited. This is also to encourage their user to do the right thing.

ethereumhunter

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Quote from: Kelward on October 18, 2024, 01:21:03 AM

Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I've not heard of a case where a casino mistakenly credited a wrong account but I know that mistakes do happen, so it's likely possible. Although I don't think that it needs to happen before a casino can add it in their terms and conditions, they can do so in case it happens. From the information you shared about Live casino, terms and conditions as it concerns this discussion, they didn't share that they'll give any reward to a customer that notifies them about mistakenly crediting their account. So I guess that giving reward will be on their discretion.

That still possible as machine can make an error although we never heard any of that. We don't have to expects they will give a reward because of our honestly because that will depends on their policy.

We can pretend that thing is not happens to us although that is really happen to us and we don't have to think much about that. Maybe they will gives some money to our account as their thank you to us but they can also not giving any reward to us. It is better we do our gambling activity as usual.

Wexnident

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Quote from: Fiatless on October 18, 2024, 01:42:55 AM

I checked online and saw this story about an Australian woman named Thevamanogari Manivel. Her account was mistakenly credited with about $10,474,143.00 from Crypto.com. Instead of returning the money, she and her partner spent a large chunk of the money on luxury. She was able to pay $8 million, and the court mandated her sister, who took possession of the property Manivel bought, to pay $1.35 million, the interest on the amount and legal fees incurred by the crypto firm.

https://www.google.com/amp/s/www.ndtvprofit.com/amp/business/a-big-mistake-and-10-5-million-in-australia-woman-s-account-3303972

Oh I thought it was some other user who made the mistake, turns out it was the site themselves that made the mistake of sending the money. Fully justified then for them to ask for payment. If it was a mistake by another user then I reckon it'd be different thing but since it was from a refund mistake, then yeah, definitely their mistake for spending it all like that lol.

Quote from: dansus021 on October 18, 2024, 01:16:26 AM

The Terms and conditions said like this " If we mistakenly credit your Member Account with winnings that do not belong to you" Winning that do not belong to you means that you win because of them right but winning is always from the side of the casino right?

Pretty sure it's pretty obvious when you get money from a win and when you get it from something else. I mean just calculating it is pretty simple, most of the time you already see the amount you're expected to win before betting anyway, so I don't think there's any issue with that.

Fiatless

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Quote from: famososMuertos on October 17, 2024, 06:54:50 PM

It happens, there is a case... I don't remember well if it was a casino or an Exchange, but it was an Australian woman, she received 700k, something like that, and literally spent it, it wasn't a matter of hours for them to realize, it even took weeks, but the day came when maybe this lady didn't want it, they charged her and she didn't have the money, the thing reached levels of demand, etc.

If I get the source maybe I'll leave it here, but it happens... it could happen in our forum with the Freebet, for example, of course.

I checked online and saw this story about an Australian woman named Thevamanogari Manivel. Her account was mistakenly credited with about $10,474,143.00 from Crypto.com. Instead of returning the money, she and her partner spent a large chunk of the money on luxury. She was able to pay $8 million, and the court mandated her sister, who took possession of the property Manivel bought, to pay $1.35 million, the interest on the amount and legal fees incurred by the crypto firm.

https://www.google.com/amp/s/www.ndtvprofit.com/amp/business/a-big-mistake-and-10-5-million-in-australia-woman-s-account-3303972

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Technical glitches are not something that's strange to online financial platforms and it's only best they prepare ahead of time for it even before anything like that happens. I've not witnessed it or heard much about it but I think the terms and condition is fair enough and any right thinking person will refund what's not his when it's been flagged as a system glitch or an error from someone's end.

It's similar to what's obtainable with the normal banking system when funds get sent into the wrong account and the recipient is made to make a refund or such account in some cases might be frozen untill the right procedures is being followed for such refund to take place.

Strongkored

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Read this

Quote

5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I have never read a post or complaint on this forum where the funds were taken back by the casino because it turned out the casino incorrectly credited the winnings.
But I remember there was a case where one of the casinos experienced a bug in one of their games so that the user managed to win a large amount. At first the casino didn't want to credit the winnings but was grateful that the case could be resolved well with an agreement between both parties.

That is clearly a very good act, maybe a few percent of the wrong amount credited becomes a prize that is deserved to be received by the honest user, or free spins or free bets are prizes without wager requirements and whatever is obtained from free spins or free bets can be withdrawn by the user, and the user should get the prize he deserves.

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I've not heard of a case where a casino mistakenly credited a wrong account but I know that mistakes do happen, so it's likely possible. Although I don't think that it needs to happen before a casino can add it in their terms and conditions, they can do so in case it happens. From the information you shared about Live casino, terms and conditions as it concerns this discussion, they didn't share that they'll give any reward to a customer that notifies them about mistakenly crediting their account. So I guess that giving reward will be on their discretion.

dansus021

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The Terms and conditions said like this " If we mistakenly credit your Member Account with winnings that do not belong to you" Winning that do not belong to you means that you win because of them right but winning is always from the side of the casino right?

Tho mistaken send some credit to its user I think is not new, bank or even somebody else mostly human error can send some credit to its user. I know its little bit tricky but if I got those money and Im not doing any KYC i might gonna withdraw it hahahhahahah its sound evil tho

Topic: Question on a casinos general terms and conditions (Read 781 times)