Question on a casinos general terms and conditions - page 2.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I doubt that any casino would make such error. However I don't exclude it for many reasons and one of them being some "cheater/impostor" in the casino staff who may try to play smart, there are many people in the organization that have power and are high in hierarchical positions that may be grunt at the employee, in this case this casino and try to cheat on them by doing some maneuvers in favor to some player who may be his relative or friend and they share the profit together so it is something that may be happening and that casino there by posting that condition free themselves of these guys, of course if only catches the bad happening in time, otherwise they need evidence that it was that guy who did the cheating and go to legal suing of that ex employer of them.

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Maybe these rules and regulations were made because of mistakes that happened in the past but so far I have never heard or experienced anything similar, what is certain is that every casino rule and regulation must always be obeyed by all users, taking advantage of mistakes made by the casino can cause more complicated problems and we should avoid it as much as possible.
I don't know if there will be prize given when customer reports casino error in crediting funds to our account, but what is clear is that we do all that not because there is prize that can be taken but more to avoid legal problems related to taking money that is not our right as customers on the gambling site.
It just that maybe the casino team will appreciate what we do if we report the mistakes that occur, maybe we will get some kind of free spin prize or additional bonus for us to gamble, but I not sure there will be prize in profitable amount.

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I never experienced that before but it could happen for some gamblers. That means if casino make a mistake by crediting to your account, you must report to casino and return the money because that is not your money. Casino maybe give you some appropriate reward because of your honestly.

But casino may not give you anything so you should understand about that.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

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Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I am not aware of any event where a casino wrongfully credits the wrong customer's account. But it is common in commercial banks because I have seen such mistakes. We shouldn't always expect rewards when we do the right thing. But it will be good if the casino rewards such a member especially if the money is substantial. These days, it is rare to find people who are guided by honesty and integrity. Such uncommon individuals deserve some commendation.

davis196

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I've also seen this in another casino's Terms of service and it sounded ridiculous to me.
I get it that sometimes the people, who are running the online casino make mistakes, but those mistakes are extremely rare and even if they do credit the gambler's account with money, that don't belong to that particular account, withdrawing those money should be impossible, since all withdrawals are monitored by the casino.
"Obliged to notify us immediately by email"? Really? And what happens if I don't notify the casino customer support immediately? Will they ban my account? What happens if I notify them after 12 hours or 24 hours or one week? This is absurd.

len01

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So far I have never heard of a case like this. And I am sure it will not happen because currently technology is increasingly sophisticated that it will not be possible to make such mistakes. On the one hand, online gambling always has sophisticated tools that can distribute prizes or others precisely. But even so, the casino provides these rules because it recognizes that sometimes no matter how sophisticated the system is, sometimes it has a little mistake that can harm the casino. So the casino provides these rules just in case such mistakes happen.

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Quote from: danherbias07 on Today at 12:54:45 AM

Never heard of one but I did see some bugs happen when my balance was zero and there was also a time I had so much in my balance but could not even spend it at all due to a system error only. No one will be unable to withdraw it or even use it to play and thankfully it was fixed immediately by the online casino.
These are mistakes that are so rare to happen when it is about the balance of each gambler because they are very careful with those and I think it will also be rare to find a user who receives winnings that don't belong to him. Still, I think the rule is just fair, it's not yours don't withdraw it, give it back, and avoid being banned or having debt with the casino itself.

In my case, I deposit using small amount of fee that resulted for my transaction to be purged while the casino itself already credited my balance. I manage to win huge amount but I can’t withdraw the funds since I need to make the previous deposit confirmed while it’s not already in the blockchain.

To make the story short. I can have an option to don’t continue pursuing the deposit if the balance that early credit was already loss in the game.

I think this is one example of this term application since they credited an amount that still not confirmed yet. This is the risk which the casino is exposed for offering instant deposit.

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Never heard of one but I did see some bugs happen when my balance was zero and there was also a time I had so much in my balance but could not even spend it at all due to a system error only. No one will be unable to withdraw it or even use it to play and thankfully it was fixed immediately by the online casino.
These are mistakes that are so rare to happen when it is about the balance of each gambler because they are very careful with those and I think it will also be rare to find a user who receives winnings that don't belong to him. Still, I think the rule is just fair, it's not yours don't withdraw it, give it back, and avoid being banned or having debt with the casino itself.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

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Isn't it just a general failsafe for them just in case it actually does happen? I don't think they need it to happen before adding such terms to their casino. It's probably added together with rules about bug exploits since really, only in those instances and human errors would such situations ever occur.

As for notifying the casino, like hell, there's going to be a reward lol. It's not a bug bounty program. Maybe if the issue was blown up to hell like there were a bunch of social media articles and even made it to national news, maybe the casino would then have no choice but to reward the player. But otherwise, it's just going to end up with a thank you from them.

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Quote from: AmoreJaz on October 12, 2024, 05:39:03 PM

Quote from: Wapfika on October 12, 2024, 05:33:48 PM

I think casino just want to cover all potential loopholes that will result to their loss. I remember in the past that casino there’s a lot of issue like this like double credit, wrong payout and some sort of error that resulted to casino paying for an error. I’m talking about dice game casino way back many years ago before full casino was popularized.

You will notice that there’s a lot of peculiar terms in the casino too that stated the other hypothetical scenario that incur loss to them.

Additionally, they might want to cover too those payout made from bets that comes from shady activity such as cheating.

The possibility is always there as they can really double credit some winnings. It may be due to the bug in the casino itself. If you are morally upright person, you will return the payout without waiting for any rewards. But if you don't know that you got the wrong payout and withdraw the funds, I believe that you have the reason to contest with the site that you are unaware of the situation.

I don't think you'll dare to withdraw such funds that you don't even know where it comes from, or let's say you have won from one of your gambling games, but still you know the amount you have won, so it's actually unreasonable if you withdraw such funds that you don't even know where it comes from. If you are a reliable and reputable person, you won't touch the money, but if you want to take advantage of the chance, surely you will quickly withdraw the amount and just pretend that you thought you are only withdrawing your own winning funds.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Since from my gambling history or since from i started gambling i have never heard or seen where a casino mistakenly credits a users account unknowingly instead they are the one to deducts from users act knowingly, by implements a kind of forces law that would favor them to illegally seized gambler's huge winning by either requesting for additional verification details to know if that person has a source of funds, but if such person's weren't able to provide such form or documents you would see that the funds will be confisticated (confiscated).

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account?

If there's one thing I highly doubt will happen, it's that a casino will make the mistake of giving money to a player. Casinos don't make that mistake. That's because their system is already well programmed so that when people deposit and play, they'll give them exactly the money they won. There's a greater chance that the casino will disappear with people's money than that the casino will make the mistake of giving money to people.

Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

The casino will never reward you for reporting any errors in the money you received, no matter how much money the person is reporting was given in error. The casino's goal is to make a profit and not to make donations.

tabas

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I haven't heard of a case like that but they're just trying to be sure and thinking of all possible things like miscrediting the winner due to technical errors of a system since the possibility is there. Anyway, they're right on that term and it's a straightforward thing. If the money isn't yours, it really isn't yours and while you're on their platform, they have the right to do anything that they can and can deduct it easily from the account of the miscredited user. Maybe in the past, it did happen and this is the countermeasure and rule that they have to come up with to avoid any further occurrence and abuse.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

As some members have already mentioned, casinos throw in all kinds of stuff in those long terms of service things. They cover stuff that isnt even happened yet - just in case, you know? So no surprise they covered this promotion mistake too.

As for what they owe people for the screw up - who knows. Maybe some free play if they feel generous. But could be zilch if they say its all because of a tech glitch or something.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I’m sure that not all terms and conditions are reactive. There doesn’t have to be an example of a situation that spurred a regulation. In this instance, it wouldn’t surprise me if this was the casino being proactive in case they ever do make a mistake and can point to the established rules for how to proceed. That doesn’t mean they make mistakes crediting deposits, it means they have a plan in place should this occur.

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I have not experienced this before, but I have overheard someone make mention of that, which is something very uncommon to happen in a casino, and even if such is to occur in my account, the first thing that I will do before I notify the casino is to move out any fund that directly belongs to me before that error deposit because I know after reporting such, my account will get frozen until they move their money out, and as for the perfect reward, it's left for the casino to decide.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past.

Or perhaps something that they have envisaged as something that can happen, and they are just setting measures in place to control such a situation when it finally happens.

Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

It will depend on the amount to me; there are amounts of money that the notifier deserves some proper reward or recognition, while some can be ignored. A casino has various means to reward these sort of customers; they can give tokens if they have, or free spins, etc. Rewards will not inconvenience them.

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No idea... Because there has never been a story where a casino mistakenly credits a balance to another account maybe it's an oversight but I think it's so rare that there hasn't even been any news that I know of...

And do most casinos have this kind of rule in their terms and conditions? As far as I've read, no.

I don't know what the appropriate reward for this action is, but usually casinos will move quickly to address this issue... Even if they will withdraw it will be reviewed probably.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past.

I think the casino is just trying to make sufficient terms and conditions that will cover any issue that may eventually arise in the future. Although I have not heard of anything ad such, but I believe that it is very possible for this kind of issue to occur because I have heard and seen cases where gamblers complain of facing some kinds of issues due to some technical errors. Technical errors can cause any kind of damage.

Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Reporting the issue to the casino will only make you a good citizen Grin

, no rewards attached.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past.

I have not heard of anything like this before.

Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

If the person is not given anything reward for telling them, the person should not be surprised.

Topic: Question on a casinos general terms and conditions - page 2. (Read 309 times)