Topic: Question on a casinos general terms and conditions - page 2. (Read 781 times)

I was caught off guard and happy after that situation because the other sites i've been using aren't as generous or would be willing to make it up for their players. They easily became one of the top gambling sites on my list knowing it's rare to find sites that treat their players better.

At that time, the positive experience helped me recommend them more. Even if it didn't happen or handled differently i'd still recommend them, that's how good they are back then.

How come signature campaign payment even related to this? It’s not a casino rather a manual payment by a single person which means error like wrong payment can’t be avoided.

I think the terms shared by the OP is dedicated in an event for wrong payout sue to the error of 3rd party providers. There’s a lot of instances in the past that there’s double payment and other error on the early version of casino especially slot games.

Can’t find anymore a reference but it frequently shared on the discussion here.

That's more than likely to happen as the human error is quite easy to commit. But for the casino itself, since it is programmed, would be hard to hear such cases. But of course, it is still good to state some protocols for the casino to have their basis in case of such situation.


Each casino has their own take in this kind of scenario. This is why it is always good to have such protocol when it comes to high amount of withdrawals. At least, the casino won't be bankrupt easily by a simple mistake. This is business, so it is understandable if they will secure their business. KYC is one way, that is, if the site is licensed. Otherwise, not fair to implement kyc if the site is not yet licensed.

It happens, there is a case... I don't remember well if it was a casino or an Exchange, but it was an Australian woman, she received 700k, something like that, and literally spent it, it wasn't a matter of hours for them to realize, it even took weeks, but the day came when maybe this lady didn't want it, they charged her and she didn't have the money, the thing reached levels of demand, etc.

If I get the source maybe I'll leave it here, but it happens... it could happen in our forum with the Freebet, for example, of course.

I have not heard a casino mistakenly credit a customer or a gambler account but I have seen a campaign manager credit a participants wallet and asked them to sent it back or sometime it is the participants noticed the manager and refund the money.
And if a casino mistakenly credit a participant and respectful and like to keep his respect in the platform will definitely refund the money to he casino and with that the casino will look you with good eyes.

That's a very rare event to be done by a casino to a player but there is a potential that it may occur.

It is what it is for those that are going to experience that. But there are some counter measures that casinos will do if it happened to them once. Each transaction or withdrawal that will be done by each of their players will be checked first before giving an approval. I think some casinos does that but it's not advisable as most of the players want a real time withdrawal and no need for waiting time of the casinos approval. That's why there's KYC and they still have ways of tracking those potential withdrawals that won't be aligned with their standard procedures or as you have said, if the money is quite big.

I've never heard of a casino incorrectly crediting winnings to a gambler, but there is always the possibility of such an error. The system will automatically read or execute it according to the command, but if everything is handled manually, then the possibility of errors could occur more often. But has anyone here experienced this?

In the past I have found that my bank account received deposits that I never made, I mean it was someone else's deposit that was credited to my account. But it didn't take long for the bank to withdraw everything without telling me, it was done the same day before I even realized it.  But the chances of something going wrong at a casino seem to be very low, unless everything is handled manually.

Well that's what I think where when the player is not honest with what is received from the funds that are wrongly credited by the casino - then say in large amounts then when the process of withdrawing large amounts it will be closely monitored, if something suspicious happens then the casino can deactivate his account.

If for example in small amounts I don't know what the scenario is from the casino they probably won't go through legal channels because it's a waste if what is defended is a small amount.
At most the player's account will be blocked and the IP will continue to be monitored, maybe that's all.

I have not had a such news or information that the casino platform mistakenly credit account of a user in their platform I think such mistake can occur when we have not or when the platform have not a stronger technology to control their casino platform because each mistake then make or made in their platform by crediting another user that is not supposed to be credited they lost will be on them and that is why they always be careful in anything they are doing instead of Casino platform will lose they will never cheat their participants or people who is patronizing them so I don't think that such mistake can occur in all this digital casino platforms of this present erra

Casino has different departments and most of the time, the people that credit accounts are different from people that handle the funds and so are the developers. So I think there are instances where people that credit funds makes this mistakes and it has happened before and to avoid the repetition of such is why they have inform their users incase they are mistakenly credited, they have every right to reverse the money to the real person so you don't get trigger.

I think the casino are even generous and transparent for stating this on their terms and condition, even if bank mistakenly credit your account, they have he right to reverse that money from your account and unless you are a fraud, how do you claim money that is not yours, it wasn't stated to be a bonus, no history of winning and you think the casino might not know, they will definitely know at some points because of the database records.

These laws or terms and conditions of service are made for smooth business operations, because since Casinos are business entities which could be sued by a legal court of justice, or can sue, then such policies were made as a guide for Call of action if such scenario mistakenly happens in the future.  Because we all know it's really not possible for a casino to mistakenly credit a users account, and most especially execute the withdrawal transaction of a fund that was credited due to technical error. Hence, these terms and conditions act as a guide of action within the compliance of a court of legal jurisdiction.

There's a possibility, as the system can also have some bugs or errors. But it should not happen more often. I believe, it is only right to have such protocol regarding the wrong crediting of account as it will give proper action for this situation.

Now, if the player is not very honest, he will withdraw the money without returning the funds. Then, the casino should have a protocol regarding high withdrawal amount of funds. Because if the money involved is large, they should implement the kyc protocol. This will give the precaution for the player to be careful because the casino has his personal details. But if the amount is small, they can let it go.

The main question on here is that, would those users will really be that ethically be trying out to return those funds or wont really be making any withdrawal? This is something that we cant really be able to tell.
Not to make out some judgment but i would really be saying that most of the time people will really be trying out to cash it out as soon as possible or as long they havent been that caught or noticed by the casino.
There's no such thing about perfect system on which there might be glitches or errors when it comes to internal functions on which it might lead up into these kind of scenario or conditions on which it will really be that resulting into this kind of incident. Checking out the checkbox on the time or moment you do read up terms and conditions then we are really that agreeing on whats stated there, but the thing here is that those gamblers or users do able to read it up? Pretty sure they would really be that get shocked on the moment that they will really be led up into reading the TOS and they have violated something. 

Of course, unless the casino somehow manages to trace that user's identity.

Casinos expect honesty from their users and they certainly want to get back the wrongly credited money from those users. Whatever the amount, your casino will ask you to pay it first, but if it's a very small amount then I don't think they'll care that much.

But in this case, the casino will apparently only go to any lengths to get its money back if the amount credited is large. They can take cases to legal action if they want, even if their customers refuse. That is the agreement that has been agreed between the customer and the casino, so you will not be able to refuse to pay for whatever reason.

Based up on my own awareness on which this thing had happened in the past on which there is that wrong crediting into someones account. If the said account wasnt still that able to have that KYC then pretty sure that they wont really be able to care about having some law related kind of actions on which these things will really be not be able to trace up. Also even if a certain user have sent out some KYC
but i dont really believe that it would really be that pushed through court proceedings or any legal action that would be taken, not unless if the said about is really that something too big that they are worth to fight on on casinos side but if it is really just that small or not really that too much then they wont really be having those kind of hassling and expensing themselves on going through legal acts. In overall then its not really ethical on withdrawing the amount that had credited into your account but well we do know that people will really be always having that kind of act on which on the moment or they've seen some opportunity on getting free money then they wont really be having no doubts on trying out to withdraw as fast as they can because its free money. These things could really actually happen and thats why its obvious that they would really be putting it up on their terms and conditions. Casinos cant be perfect and there might be some errors that could really be able to happen and thats why they are really that making those terms or countermeasures at least.

Wow. How did I miss this very important reply. I need to check my telegram often.
I tell you, it was an honourable thing that you did and it is very likely that the sportsbook knew about this but since they decided they were not going to take it back they didn't say anything until you notified them. A quick follow up question for you was how did it make you feel? I am sure it must have boosted your ratings of the website and did you recommend it to anyone based on this experience?

Of course, it’s a bad to rejoice in that situation.

However, the amounts erroneously added to your balance aren’t other people’s or gamblers' money (if that’s what you’re thinking). It’s the casino’s money because they’re responsible for ensuring the account balances are correct. If there's a shortfall, they’ll add it, but if there's an overage and the user has already withdrawn, that’s when the casino has to cover the loss from their own funds, and they’ll likely try to recover those losses through various means.

I am reading from the replies here that crediting a wrong user has happened therefore, it is a thing of possibility. And that it could happen due to errors from the system. If I operate a casino and it happens, then someone is going to lose their job for not  being competent enough at their job.

I also expect that the receiver should actually notify the casino and return the winnings. Since the casino is a for-profit organization, they should not expect any act of reward expect a well crafted thank-you email from the Chief Executive Officer of the casino.

Where the account owner fails to return the wrongly credit amount after several appeals, then as it is written in the terms and conditions, we'll use legal means to get. If it is a small amount no need to pursue it but someone must be fired. If it is a huge amount then we'll go the legal route. Someone will actually be victim of such if he overlooks the terms and I think almost everyone skip reading aspect but just want to tick the box and register.

Anything connected to the internet has the potential to malfunction. We often see website hacks where hackers intentionally do unethical things. Likewise, the website itself can malfunction, although I am not a programmer and cannot know the reason for such failures, but, if the casino has such concerns, then it is possible. And yes, rejoicing where an error occurred would be a foolish thing to do, since other people's money is unlikely to bring you much luck, but a meeting with local authorities will certainly make you worry.

I do not see it as gambling sites are avoiding their responsibility. They make the rule in case if there is any mistake of them deposit money into wrong account. Do not forget it is terms of service. Everything should there including this. They can not say the money will then belong to the person that the money was wrongly sent to.

Gambling sites are not 100% perfect. That is why it is good to go for mediators if the gambler feels cheated. But gamblers are the ones making the most mistakes. Especially having more than one accounts.