Question on a casinos general terms and conditions - page 3.

Sandra_hakeem

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account?

Well, that may or may not happen but in reality, they gotta set a rule that covers unforseen eventualities just Incase there's a need.
I haven't heard stories about such thing happening, but like I said earlier, anything is possible and the chances of a refund maybe be assumed an illegal trespassing by the account owner -- yunno what's funny? The casino can be sued for that.

Quote from: Cantsay on October 12, 2024, 05:52:34 PM

The only one I think I’ve seen was someone whose Dickensian enter but the bet was given to him as a win but before he withdrew it they changed it back.

That's another thing to look out for; there might be a glitch somewhere and if the compilers are faulty, there's a chance it happens.
Again, every casino has a maintenance team that works standby to solve problems like debugging etc.. so, they'll always be way smarter and faster than you think you are.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

No that I am aware of. It’s extremely rare for this sort of mistakes to be made by the casino. Given that, an extra time is taken before bets are awarded to have been won and paid out as I note it in recent times.
The most that could result in this kind of error is in rewarding certain users a bonus or perhaps paying out a lost bet to have been won. Either way, the betting platform is sure to collect upon realization and should you have withdrawn prior to their notice, it’s only right that you give it back or they use your KYC details against you.
It’s one of its many uses, tracking back to you and building a case of the event though, it hardly happens.

Cantsay

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The only one I think I’ve seen was someone whose Dickensian enter but the bet was given to him as a win but before he withdrew it they changed it back.

I don’t know where exactly I read it but it was a technical issue, let’s say you bet on a team X to win but at the end team Z won and instead of them giving you a loss result they gave you win instead - in the case of this user he hasn’t withdrawn his own before they fixed it and changed it back to the correct result (loss) and deducted the money from his balance.

If I remember where I read it I’ll share the link here.

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Quote from: Wapfika on October 12, 2024, 05:33:48 PM

I think casino just want to cover all potential loopholes that will result to their loss. I remember in the past that casino there’s a lot of issue like this like double credit, wrong payout and some sort of error that resulted to casino paying for an error. I’m talking about dice game casino way back many years ago before full casino was popularized.

You will notice that there’s a lot of peculiar terms in the casino too that stated the other hypothetical scenario that incur loss to them.

Additionally, they might want to cover too those payout made from bets that comes from shady activity such as cheating.

The possibility is always there as they can really double credit some winnings. It may be due to the bug in the casino itself. If you are morally upright person, you will return the payout without waiting for any rewards. But if you don't know that you got the wrong payout and withdraw the funds, I believe that you have the reason to contest with the site that you are unaware of the situation.

Wapfika

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I think casino just want to cover all potential loopholes that will result to their loss. I remember in the past that casino there’s a lot of issue like this like double credit, wrong payout and some sort of error that resulted to casino paying for an error. I’m talking about dice game casino way back many years ago before full casino was popularized.

You will notice that there’s a lot of peculiar terms in the casino too that stated the other hypothetical scenario that incur loss to them.

Additionally, they might want to cover too those payout made from bets that comes from shady activity such as cheating.

Potato Chips

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I've never heard of such case either, sadly.

But in hindsight, terms and conditions for the most part is designed to protect the service so I could see a service coming up with clauses on any under the sun scenarios to protect them. The scenario in question isn't far fetched considering how big banks and that one crypto exchange mistakenly sent hefty amounts before lmao.

As for the reward, if there is, it's probably gonna be proportionate with the amount mistakenly sent. For instance, I wouldn't expect much for a couple of hundreds.

Wiwo

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I have hard about a case of two young guys that won over 80 millions naira from the m a local casino, and at the end the casino refuses them to withdrew the amount said the winning was as a result of technical glitch, this spike alot of controversy about the casino on line lately and even the case goes as far as courtyard the casino still mentaind the statement that the game was won due to system error...

So that is the only experience that I have hard in recent time and month and as a matter of fact, I haven't come across such issue with all the casino that are popular here in the forum.

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Quote from: Davidvictorson on October 12, 2024, 04:59:34 PM

Read this

Quote

5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

You will receive nothing from the casino if you report it, this is like the cases in which a person received a deposit on their bank account that did not belong to them, they report it and eventually the bank takes that money away and they do not even give you a thanks for reporting it, so it is expected the same could happen with casinos too as the case in particular you bring forward is very similar.

ajiz138

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I've never heard of a casino mistakenly crediting to the wrong account, this mistake may be rare and just found out there are rules in casinos like this.

There may not be a proper reward because the casino itself made a mistake. But I don't know how in the past it has happened whether there is a proper prize?

Davidvictorson

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Read this

Quote

5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Topic: Question on a casinos general terms and conditions - page 3. (Read 309 times)