Question on a casinos general terms and conditions - page 4.

Solosanz

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Quote from: mirakal on October 12, 2024, 06:59:43 PM

I don't think you'll dare to withdraw such funds that you don't even know where it comes from, or let's say you have won from one of your gambling games, but still you know the amount you have won, so it's actually unreasonable if you withdraw such funds that you don't even know where it comes from. If you are a reliable and reputable person, you won't touch the money, but if you want to take advantage of the chance, surely you will quickly withdraw the amount and just pretend that you thought you are only withdrawing your own winning funds.

That's only happen in Japan. Tongue

The reality most people don't care where the money they got, either wrongly transferred by casinos, banks, friends etc including the money/wallet that dropped on the street, they will grab it ASAP.

Regardless they pretend they don't know about the money, in the end they need to give back.

peter0425

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

The reward is not having any debt and possibly legal repercussions from the casino? I don’t think this act deserves a reward because it is what should be done anyway. That is not their money and they should not act otherwise. Claiming the money will result in consequences possibly legal which you do not want.

Anyway, I don’t think this happens a lot. It’s probably happened to one casino and they decided to add it onto their t&c. They should aim to work better to avoid such things like this from happening.

Poker Player

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It has not happened to me personally, but in this case I do not see anything unusual in the condition. In a bank the same thing happens, if the bank deposits you money by mistake you can not spend it and if you do, depending on the amount you can even incur a criminal offense. The same if it is a transfer from another bank that arrives to your account, if it arrives to you by mistake the best thing is that you report the fact and do not spend anything as soon as you realize it.

EarnOnVictor

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Hahaha...This is similar everywhere and casinos always construct these Ts&Cs to super-favour them. I hope they do not make this mistake though, many people might just say goodbye to their casino after spending the money and continue gambling elsewhere. "Guys are not smiling."

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Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

There must have been stories of wrong crediting, errors are meant to happen. As for the second part, compensation? Well, it's possible, but no one compensated me during my time. I have experience with companies that overpaid me. The funniest thing is that they didn't detect it but I called their attention to it the 4 times it happened so far. The highest was to thank me and call me a "good ambassador of my country." Cheesy

EluguHcman

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past.

I have not heard of Such happening but realistically professionalist casinos would admit they may possibly do such transaction mistakes if not now could paraventurely happen in the future.

While they try as much as to avoid such mistakes, they would still remain concious and that is why the law of its T&C is being earlier sanctioned just in case of necessity and then, must had backed itself legally by the laws if such transaction errors happens.

Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Rewards in such circumstances would only be negotiable not untill it is stated along the casinos transaction errors, only then can only the appropriate reward be determined.

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I doubt that any casino would make such error. However I don't exclude it for many reasons and one of them being some "cheater/impostor" in the casino staff who may try to play smart, there are many people in the organization that have power and are high in hierarchical positions that may be grunt at the employee, in this case this casino and try to cheat on them by doing some maneuvers in favor to some player who may be his relative or friend and they share the profit together so it is something that may be happening and that casino there by posting that condition free themselves of these guys, of course if only catches the bad happening in time, otherwise they need evidence that it was that guy who did the cheating and go to legal suing of that ex employer of them.

Hirose UK

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Maybe these rules and regulations were made because of mistakes that happened in the past but so far I have never heard or experienced anything similar, what is certain is that every casino rule and regulation must always be obeyed by all users, taking advantage of mistakes made by the casino can cause more complicated problems and we should avoid it as much as possible.
I don't know if there will be prize given when customer reports casino error in crediting funds to our account, but what is clear is that we do all that not because there is prize that can be taken but more to avoid legal problems related to taking money that is not our right as customers on the gambling site.
It just that maybe the casino team will appreciate what we do if we report the mistakes that occur, maybe we will get some kind of free spin prize or additional bonus for us to gamble, but I not sure there will be prize in profitable amount.

ethereumhunter

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I never experienced that before but it could happen for some gamblers. That means if casino make a mistake by crediting to your account, you must report to casino and return the money because that is not your money. Casino maybe give you some appropriate reward because of your honestly.

But casino may not give you anything so you should understand about that.

Fiatless

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

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Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I am not aware of any event where a casino wrongfully credits the wrong customer's account. But it is common in commercial banks because I have seen such mistakes. We shouldn't always expect rewards when we do the right thing. But it will be good if the casino rewards such a member especially if the money is substantial. These days, it is rare to find people who are guided by honesty and integrity. Such uncommon individuals deserve some commendation.

davis196

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I've also seen this in another casino's Terms of service and it sounded ridiculous to me.
I get it that sometimes the people, who are running the online casino make mistakes, but those mistakes are extremely rare and even if they do credit the gambler's account with money, that don't belong to that particular account, withdrawing those money should be impossible, since all withdrawals are monitored by the casino.
"Obliged to notify us immediately by email"? Really? And what happens if I don't notify the casino customer support immediately? Will they ban my account? What happens if I notify them after 12 hours or 24 hours or one week? This is absurd.

len01

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So far I have never heard of a case like this. And I am sure it will not happen because currently technology is increasingly sophisticated that it will not be possible to make such mistakes. On the one hand, online gambling always has sophisticated tools that can distribute prizes or others precisely. But even so, the casino provides these rules because it recognizes that sometimes no matter how sophisticated the system is, sometimes it has a little mistake that can harm the casino. So the casino provides these rules just in case such mistakes happen.

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Quote from: danherbias07 on October 12, 2024, 11:54:45 PM

Never heard of one but I did see some bugs happen when my balance was zero and there was also a time I had so much in my balance but could not even spend it at all due to a system error only. No one will be unable to withdraw it or even use it to play and thankfully it was fixed immediately by the online casino.
These are mistakes that are so rare to happen when it is about the balance of each gambler because they are very careful with those and I think it will also be rare to find a user who receives winnings that don't belong to him. Still, I think the rule is just fair, it's not yours don't withdraw it, give it back, and avoid being banned or having debt with the casino itself.

In my case, I deposit using small amount of fee that resulted for my transaction to be purged while the casino itself already credited my balance. I manage to win huge amount but I can’t withdraw the funds since I need to make the previous deposit confirmed while it’s not already in the blockchain.

To make the story short. I can have an option to don’t continue pursuing the deposit if the balance that early credit was already loss in the game.

I think this is one example of this term application since they credited an amount that still not confirmed yet. This is the risk which the casino is exposed for offering instant deposit.

danherbias07

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Never heard of one but I did see some bugs happen when my balance was zero and there was also a time I had so much in my balance but could not even spend it at all due to a system error only. No one will be unable to withdraw it or even use it to play and thankfully it was fixed immediately by the online casino.
These are mistakes that are so rare to happen when it is about the balance of each gambler because they are very careful with those and I think it will also be rare to find a user who receives winnings that don't belong to him. Still, I think the rule is just fair, it's not yours don't withdraw it, give it back, and avoid being banned or having debt with the casino itself.

Wexnident

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

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Isn't it just a general failsafe for them just in case it actually does happen? I don't think they need it to happen before adding such terms to their casino. It's probably added together with rules about bug exploits since really, only in those instances and human errors would such situations ever occur.

As for notifying the casino, like hell, there's going to be a reward lol. It's not a bug bounty program. Maybe if the issue was blown up to hell like there were a bunch of social media articles and even made it to national news, maybe the casino would then have no choice but to reward the player. But otherwise, it's just going to end up with a thank you from them.

mirakal

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Quote from: AmoreJaz on October 12, 2024, 04:39:03 PM

Quote from: Wapfika on October 12, 2024, 04:33:48 PM

I think casino just want to cover all potential loopholes that will result to their loss. I remember in the past that casino there’s a lot of issue like this like double credit, wrong payout and some sort of error that resulted to casino paying for an error. I’m talking about dice game casino way back many years ago before full casino was popularized.

You will notice that there’s a lot of peculiar terms in the casino too that stated the other hypothetical scenario that incur loss to them.

Additionally, they might want to cover too those payout made from bets that comes from shady activity such as cheating.

The possibility is always there as they can really double credit some winnings. It may be due to the bug in the casino itself. If you are morally upright person, you will return the payout without waiting for any rewards. But if you don't know that you got the wrong payout and withdraw the funds, I believe that you have the reason to contest with the site that you are unaware of the situation.

I don't think you'll dare to withdraw such funds that you don't even know where it comes from, or let's say you have won from one of your gambling games, but still you know the amount you have won, so it's actually unreasonable if you withdraw such funds that you don't even know where it comes from. If you are a reliable and reputable person, you won't touch the money, but if you want to take advantage of the chance, surely you will quickly withdraw the amount and just pretend that you thought you are only withdrawing your own winning funds.

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

Since from my gambling history or since from i started gambling i have never heard or seen where a casino mistakenly credits a users account unknowingly instead they are the one to deducts from users act knowingly, by implements a kind of forces law that would favor them to illegally seized gambler's huge winning by either requesting for additional verification details to know if that person has a source of funds, but if such person's weren't able to provide such form or documents you would see that the funds will be confisticated (confiscated).

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account?

If there's one thing I highly doubt will happen, it's that a casino will make the mistake of giving money to a player. Casinos don't make that mistake. That's because their system is already well programmed so that when people deposit and play, they'll give them exactly the money they won. There's a greater chance that the casino will disappear with people's money than that the casino will make the mistake of giving money to people.

Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

The casino will never reward you for reporting any errors in the money you received, no matter how much money the person is reporting was given in error. The casino's goal is to make a profit and not to make donations.

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I haven't heard of a case like that but they're just trying to be sure and thinking of all possible things like miscrediting the winner due to technical errors of a system since the possibility is there. Anyway, they're right on that term and it's a straightforward thing. If the money isn't yours, it really isn't yours and while you're on their platform, they have the right to do anything that they can and can deduct it easily from the account of the miscredited user. Maybe in the past, it did happen and this is the countermeasure and rule that they have to come up with to avoid any further occurrence and abuse.

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

As some members have already mentioned, casinos throw in all kinds of stuff in those long terms of service things. They cover stuff that isnt even happened yet - just in case, you know? So no surprise they covered this promotion mistake too.

As for what they owe people for the screw up - who knows. Maybe some free play if they feel generous. But could be zilch if they say its all because of a tech glitch or something.

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Quote from: Davidvictorson on October 12, 2024, 03:59:34 PM

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5.3. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.https://livecasino.io/help-center/help-terms-and-conditions/terms-and-conditions

Question: Has there been any story of a casino mistakingly crediting the wrong user account? I never thought that this type of thing would have ever happened but since it is there in their general terms and conditions , it means that it must have happened in the past. Secondly, assuming the wrong account notifies the casino about this what do you think is the appropriate reward for this act?

I’m sure that not all terms and conditions are reactive. There doesn’t have to be an example of a situation that spurred a regulation. In this instance, it wouldn’t surprise me if this was the casino being proactive in case they ever do make a mistake and can point to the established rules for how to proceed. That doesn’t mean they make mistakes crediting deposits, it means they have a plan in place should this occur.

Topic: Question on a casinos general terms and conditions - page 4. (Read 797 times)