Topic: Re: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 57. (Read 96808 times)

Have they been delivered from that website? They link to a video of Jack from LightningAsics and I confirmed with Jack that that is not his site. That, plus the super cheap price and no acceptance of credit cards or PayPal (a reversible form of payment) leads me to be highly skeptical of that site at the very least.
Also, the social media links at the top simply go to the homepages of those sites.

I'd contact [email protected]
 Skype: susan.wu1989
And see if their name is Jin..

I'd recommend everyone to submit a trust rating for blackarrow's website.
Install Web Of Trust if you don't already have it.
Go to blackarrowsoftware.com
Click the WOT icon. Rate it.
I gave them the lowest rating and chose the options "poor customer experience" and "scam"

It's funny how when I requested to have some Dragons or SP-10s sent to me in lieu of the X-3, they said that they can't do hardware exchanges and instead gave me a reduced value refund.
See update.

Done. Feels much better now. We'll see if anything ever comes of it.

Nice to see others get treated better by Minersource. When I requested my $4800 refund, Dan Murtha told me no and only gave me $3600. When I requested replacement hardware, Dan Murtha told me no, they can't offer replacement hardware. When I posted about my displeasure on the forum, Dan Murtha said I flame and threaten them and don't want anymore of my business. And now, they're giving people USD valued refunds (refused to honor for me) and giving store credit/replacement hardware (also refused to honor for me). So forgive me, Dan Murtha, if I "flame" you for treating me worse than your other customers. Minersource will forever be on my shit list until they right the wrong they did towards me.
See update.

http://blackarrowsoftwaredeceivedcustomers.com
It should be changed to say "Will be deployed next week"

@terrapinflyer
I think you got singled out by BA because your negative trust feedback actually has teeth since you're on the default trust list, thus giving BA that red text under their name. I feel like you should check your legal options and perhaps get a subpeona from a court to force bitcointalk to remove your private information in your trust feedback.

Quote from: terrapinflyer on July 29, 2014, 03:23:29 PM
Quote from: blackarrow on July 29, 2014, 03:11:24 PM
Quote from: Mattster28 on July 29, 2014, 02:47:20 PM
Why would a competitor need to try and keep customers away from you? You are doing a DAMN GOOD job of that yourself.

We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

Regards!

I almost fell out of my chair.  Roll Eyes Roll Eyes Roll Eyes
Thank you for leaving this scumbag negative feedback. Finally someone on the default trust list leaving negative feedback is good to see. Cheesy

And since you choose to delete my older posts, I will keep posting them as well. Like I said, keep deleting my posts; I'll keep reposting them and they get more exposure. It's not hard for me to copy and paste.

I just left a delicious negative trust feedback for black arrow. Cheesy
The best part? HE CAN'T DELETE IT!

Quote from: bobsag3 on August 03, 2014, 05:48:38 PM
Quote from: DebitMe on August 03, 2014, 05:47:12 PM
So now on top of their utter incompetence and failure, one of two scenarios is happening...

One, either they have sold your email to a third party company, which they probably made a lot of money on as a targeted list of emails associated with people who they know have purchased bitcoin miners, will be pretty expensive.
Or
Two, they have spent the last couple of months developing a mew company/brand as anything that has to do with BA is synonymous with fail and utter incompetence.  They have developed slightly different looking cases and are trying to sell products with the same specs as the X-3 to you.

Either way, Bobsag you need to confirm as to whether email addresses from purchases through you have been given to BA?

Nope.
Then how come I received an email from black arrow not too long ago about a production update? I never ordered from black arrow. And plus, this was after I had already received my refund and settled my situation. Is it possible that they simply sent that one email to everyone who had registered on ecointalk.net?

I never received an email from XBTec. Perhaps because I ordered from Minersource. However, I did receive that one email from Black Arrow about an update not too long ago, so I'm guessing Minersource had passed my email to Black Arrow. Interesting situation indeed..

Quote from: blackarrow on July 29, 2014, 11:20:06 PM
Quote
Quote from: greenlion on July 29, 2014, 10:37:19 PM
I'm sorry, but this is just a little too convenient that all of a sudden certain support logins don't work and won't even process a password reset. There is no way that I'm messaging my order information just so you can make good on your earlier threats denying the full compensation.
Everything is a conspiration for you ... The IPS's DNS is down. Can you please try now? We switched to google's dns.
The only person here who is conspiratorial is you, for thinking that anyone who speaks negatively of the infallible, impeccable and omnipotent blackarrow must be getting paid by a competitor. No competitor would pay others to speak negatively of you because your reputation is well known. Other companies are selling their product without needing to shit talk the shit stain of a company Merlion Holdings aka Blackarrow aka Alexandru Ion Sovu - international criminal.
And I fucking dare you to delete this. I'll repost it a million times.

Quote from: btmtb on August 04, 2014, 03:29:13 AM
I asked xbtec what the deal connection is and they said:

Quote
"Hello there,

1. We have tried to work as the resellers of Black Arrow in Russia but rapidly understood that they are can not produce their hardware in time and stopped all the relations.
http://www.blackarrowsoftware.com/store/reseller-status-of-xbtek-has-been-canceled.html

2. We have bought the email base from Black arrow. If you do not want to receive information from us, just click on the unsubscribe button in the bottom of the email and we will not disturb you.

Sorry for inconvenience."
(I've added the emphasis)

WHAT. THE. FUCK. Explain yourself Black Arrow.


They're in serious breach of their own terms and conditions, along with the data protection laws of most civilised country's:
Quote
"Personal Data
14.1 Personal data provided to Us within the framework of an order for Products will be recorded and processed by Us and may also be transferred to the third party providers (such as hosting providers or payment processing providers) for the execution of the order for Products. The Purchaser hereby consents to such processing of personal data. We are the personal data controller for the personal data that We process. We shall take appropriate technical and organizational measures to protect the Purchasers personal data. You at any time contact Us to receive more information about Our processing of your personal data and to correct any inaccurate personal information.


Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses."
Let's be clear, this company have no get-out under the 'conducting our business or servicing you' as this applies to the execution of the trade in question, such as releasing addresses to the delivery company (DHL/UPS etc) and payment processors for the transactions.
This just never ends. I really hope someone sues blackarrow into oblivion. Never have I been so disgusted by a single company.

Sorry in advance everyone, but I just had 18 posts deleted; here we go:

I will keep posting. Keep deleting me. We'll see who gets tired first.
I would like to see someone take legal action against these toddler engineers and management at black arrow. Perhaps that guy who is out 25k? Keep us posted.

Everyone should read blackarrow's trust feedback.

It's funny. The more they delete this message, the more exposure it gets, because more people will see it. Alex fucking Sovu should familiarize himself with the Streisand Effect.

http://en.wikipedia.org/wiki/Streisand_effect

Petition for blackarrow to be on default negative trust list

https://bitcointalksearch.org/topic/m.8045959

Well I have asked time and time again, what has BA actually done?  They have told us that the chip was designed by a group at I think it was Versilicon then sent off for manufacturing.  The backplanes had to have other teams come in to fix the issues because BA wasn't competent enough to even do that.  They have outsourced every single other part, so basically, there only job has been to receive units, write software, assemble, and ship.

Now they have said, there are many factories around that they can use to assemble, and yet, this has been a total shit storm as they can't seem to get it right.

Receive parts, it has taken at least 5 different LCD companies and who knows how many companies to get the case designed (still never figured out what happened to the plastic ones).  Then power supplies have had major screw ups, and apparently, now the control board (which I guess they didn't even design) isn't right.  Sure doesn't sound like they got this part right.

Write software...well, look at past posts.  They have continuously said that it will take "x" number of weeks to have whatever piece of software written.  Units ship, and software is buggy, things don't seem to work properly, and the "surprise" which apparently is just being able to daisy chain them together (which is worthless since they didn't tell us this and anyone expecting any number of these units probably already has the infrastructure in place to handle multiple units.), still has not been released.  So they can't even write software in a timely manner.

Ship...Don't even need to write anything here as I think it is pretty self evident they have fallen flat on their asses on this one.

So, that leaves customer service as what they are actually doing.  I think their customer service can pretty much be classified as a joke at this point.  You have a known criminal running this shady operation, and doesn't have anything better to do than counter legitimate questions with nonsense on these forums.

So I would have to say, that everything about BA has been a fail.  They can barely assemble a device, much less a properly working one.  I must agree with Dogie on his "F" rating of this failure of an endeavor.

Oh and BA, you keep asking me to stop and go away.  Well you must not have read my terms when you accepted my order.  They clearly state, that in the event of nondelivery or utter incompetence on the part of the manufacturer, I am entitled to do whatever I want, as long as it doesn't stray from the truth, in calling them out as much as necessary, up until a time that I am either satisfied or paid a bribe of 10 bitcoins.  Now obviously, it is much more cleaner than that, but you get the gist.  So I wish I could go away and forget you stupid asses, but since we both must abide by our ToS, it just doesn't seem like I am able to.

Good morning (I assume its your morning about now), I hope your chi isn't too effected by the utter shit storm you have created for yourselves.

OK! If you really want to make it right by your customers, then start by answering some simple questions, I will try to keep them very to the point that should require short concise answers...

Quote
We have always been upfront and never lied to our customers. We always kept them up to date with what is going on.

Why, when it was less than two months until February 28th, did you state numerous times that you were on track to meet your shipping targets, knowing full well that no tape out process has begun?

That is one instance, there are others that I or others could easily find.

Quote
We are currently improving in every way and will be trying to make up towards our customers during the following months.

How can you justify, making it up to your customers in the coming MONTHS?  Your chips are already behind other manufacturers, and are only getting more outdated with each passing day.  The X-1 comp is already practically worthless, and the X-3 is approaching that point.
Do you honestly believe that any single customer will make back the bitcoin they spent on your machines?  And if so, please detail out how and why you think that?

Quote
Most of our customers are entitled to be upset for this delay but we think the garbage going on in this thread is unacceptable and must be pruned.

Please point out where any person has lied or spread falsities about your company (besides yourselves).  Everything I have said is absolutely true, and has been based on either your actions or what you have said.  So I am unsure as to what, "garbage" you are referring to.

Quote
The reason why we've tested on live pool is that cgminer --benchmark is buggy: reports the speed wrong (1.4Thash on X3) and does not turn on the SPI leds to confirm that the miner is working properly.

First time you have said this as an explanation.  Sure doesn't sound like the, "We always kept them up to date with what is going on." spirit.

Quote
There are about 5 people flooding this that consider themselves to represent all our customers.

There have been many many customers of yours who have contacted me asking about what lawyers I have talked to and asking my opinion on what they should do.  MinerSource is so bled for cash that they are knowingly breaking the law in an attempt to stay alive by not sending out more refunds, because so many people have requested them.  I would say the proof is in the pudding so to speak.

Quote
We have contacted them in private messages to check what is the status of their order and they have indeed been unable to provide us with a valid order number which led ourselves to believe that at least one must be funded by one of our competitor.

I have previously stated that I ordered through MinerSource and have since gotten a refund for all of my orders.  I am very happy with them, and commend them in putting up with this situation.  As previously stated, I did have an order with you, you screwed me and many others.  I am still unsure what, "competitors" you are referring to, as the real ASIC manufacturers laugh when they hear BFL or BA.  Also, why would I tell you if I had an order still pending with you guys?  You have threatened to without compensation for people who questioned you in the past, I can only imagine what you would do to my order that is still with you.

Here is a chance for you to answer some real questions from your customers.  I doubt you will, and will opt to run and hide and delete my post (which I will repost), but regardless, your, "apology" (which is another reason I am pissed, because until that post, you have never once taken credit for the failures of this venture, its always someone or somebody else), doesn't mean much without action.

Sorry, except this one, this is one of my favorites.

HAHA BA's biggest cheerleader and self proclaimed liason between BA and the community, Jumbley, who got his X-3 first because, "he kept a cool head and worked with them instead of against them" has his for sale on Ebay.

http://ecointalk.net/topic/1228-jumbleys-x3/
Here is his post showing the miner in all its glory...

http://www.ebay.co.uk/itm/Bitcoin-miner-Black-Arrow-Prospero-X-3-2000Ghash-second-/231300584172?pt=LH_DefaultDomain_3&hash=item35da96d2ec
Here is the same miner/picture on Ebay!  Pretty good feedback on the Ebay account, so I doubt it would be someone stupid enough to steal pictures to try and scam.  It most probably is him.

So BA, even your cheerleader's are jumping ship right after receiving their units, if that doesn't tell you they are trash IDK what will.  Oh maybe the fact that you won't refund and keep them yourselves, you don't even want your own shit.

Sigh, unlike you BA, I actually am busy and have work to do, will you just let me know when your about to go offline and I will put my posts back up then?  That would make it so much easier for both of us.

Sigh, unlike you BA, I actually am busy and have work to do, will you just let me know when your about to go offline and I will put my posts back up then?  That would make it so much easier for both of us.