So let me get this straight:
You think it's ok to make baseless accusations.
You think it's ok to use a sock puppet account to troll people.
You think it's ok to lie about said socket puppet account and explicitly post a contradictory post when caught in said lie.
No. But I would argue that if you actually asked him to do this, this goes in the realm of extortion and might be punishable by federal law in your country.
What I am also saying is, that as a company, this is somethign you should simply ignore. I mean, Josh, you are a knowledgable guy. That means you also know of the Streisand effect, I guess.
Almost every company in the world that is incredibly successful deals with these problems either in quiet, in court, or through a marketing funnel of willfull displayed ignorance, just to triumph as the good guys by "solving the problem."
I have seen many executives sacked for far less than you are pulling on the forums. I have seen people getting thrown to jail for extortion for less.
To give you, as a non US citizen, the federal offense you have committed, I would suggest this:
United States Code, Chapter 41 - Paragraph § 875 - Interstate Communication
a) Whoever transmits in interstate or foreign commerce any communication containing any demand or request for a ransom or reward for the release of any kidnapped person, shall be fined under this title or imprisoned not more than twenty years, or both.
(b) Whoever, with intent to extort from any person, firm, association, or corporation, any money or other thing of value, transmits in interstate or foreign commerce any communication containing any threat to kidnap any person or any threat to injure the person of another, shall be fined under this title or imprisoned not more than twenty years, or both.
(c) Whoever transmits in interstate or foreign commerce any communication containing any threat to kidnap any person or any threat to injure the person of another, shall be fined under this title or imprisoned not more than five years, or both.
(d) Whoever, with intent to extort from any person, firm, association, or corporation, any money or other thing of value, transmits in interstate or foreign commerce any communication containing any threat to injure the property or reputation of the addressee or of another or the reputation of a deceased person or any threat to accuse the addressee or any other person of a crime, shall be fined under this title or imprisoned not more than two years, or both.You chose the least problematic version. Openly. So maximum of two years. Now, if you fuck with each other, it would be libel against extortion. Im not sure I wouldn't take that if I was in his shoes...
Ican understand josh and them getting annoyed with people complaining. I could understand being a dick and trolling by pretending to cancel the order. but i really think that went a bit far. If people think they are being screwed of course they are going to lash out. (this whole situation has gone on for longer then im sure anyone would have liked, BFL included)
Threatening to do this, considering the money circumstances while they have already paid up, is a breach of contract. you can always choose to refuse to have business with someone. Threatening to cancel someone's order if he does not apologize is breaching a sales contract already made (Almost one year of waiting is absolutely enough to see it as valid and remove the argument in court they felt they did not want to any business anymore with the person, that would fall flat) could, under these circumstances, be seen as violating the United States Code.
That is one of the reasons people tend not to do shit like this openly. Inaba, of course companies pull these things all the time. Of course companies hate their customers sometimes, when they are in a pinch and barraged with complaints, a lot of them unpolite. Of course companies' are often almost helpless when Facebook Groups, G+ Groups, Twitter Accounts, Forum accounts and so on start barraging them with complaints and libel. But you know what? Going on the attack openly is the least professional, while possibly fun, approach you can take, because this nice open communication is at that moment evident of court cases. Threatening to move people's order line on your own forums (Jody did that), making someone write a written apology for not having his and his friends order canceled?
I am sorry to say this Josh, but I really hope you do good with your customers through the product now. Because in the US of A, there is only thing more insane than gun laws: The federal court system with trigger happy prosecutors. And I don't know why you did it, but you just put a target mark on yourself. Openly, on a public forum...