Richy.casino - iGaming & Sports Betting. 💰up to $20k deposit bonus, free spins - page 2.

acroman08

legendary

Activity: 2436

Merit: 1104

Quote from: Richy Casino on October 12, 2023, 08:23:22 AM

Update: Richy Casino is working on a product we want to be proud of But every product or company can't be perfect in the beginning of it's way. You showed us issues we have on our platform - we reacted for too long. It should not be this way. And we have to accept the consequences for this - trust to our product has been lurched.

We had a lot of changes in the team and in the work processes. We have investigated the problems you mentioned before and fixed them. But not only these cases, even more.

We understand we can't win you back as our player, but we want to make it right. If you have faced any issue with withdrawal or KYC or email notifications - please provide us privately or openly on the thread with your user ID so we could proceed with your withdrawal or resolving your issue.

Richy team does not intend to scam our players or steal your funds and we hope our work will proof this.

Have a good day. Richy.

OK, you, admitting your fault and coming back to the forum to fix issues you failed to fix, is a good step, I'm curious how this will play out.

just a note that don't be surprised if you are bombarded with questions by the forum members again or if they are sceptical about your intentions. the only way you'll probably gain some trust is to prove it through your work.

Richy Casino

copper member

Activity: 16

Merit: 0

Update: Richy Casino is working on a product we want to be proud of But every product or company can't be perfect in the beginning of it's way. You showed us issues we have on our platform - we reacted for too long. It should not be this way. And we have to accept the consequences for this - trust to our product has been lurched.

We had a lot of changes in the team and in the work processes. We have investigated the problems you mentioned before and fixed them. But not only these cases, even more.

We understand we can't win you back as our player, but we want to make it right. If you have faced any issue with withdrawal or KYC or email notifications - please provide us privately or openly on the thread with your user ID so we could proceed with your withdrawal or resolving your issue.

Richy team does not intend to scam our players or steal your funds and we hope our work will proof this.

Have a good day. Richy.

Poker Player

legendary

Activity: 1372

Merit: 2017

This whole thing looks unprofessional to me.

They better try to correct mistakes but there are several complaints in the forum from people saying they can't withdraw, so that when they supposedly can because the house has solved the alleged technical issue, they have gambled and lost the money. This story is not something new that we hear from casinos, but the most reputable ones don't do it (neither on purpose or by negligence).

It seems that they rushed to announce on the forum something that was too big for them. But let's wait and see if they really manage to correct their mistakes. If they do things right, an online casino is a cash cow, or a crypto cow if you prefer.

piebeyb

legendary

Activity: 2464

Merit: 1039

Bitcoin Trader

Quote from: Nwada001 on September 19, 2023, 08:45:59 AM

The inconvenience caused by your team's incapability is really alarming, and it's going to give your casino a very bad name if you don't fix this as soon as possible. This forum doesn't create room for scammers, as you can see there are already a few red flags on your profile.

Yes, of course they have to solve any problems and accusations against their casino because flagged accounts will be hard to trust again in this forum if all problems and complaints are not responded to properly, this forum is too strict so anything that is marked as a fraud will be difficult to get his good name will return unless he really responds and solves all problems.

I'm still watching the development of this site, I thought I wanted to try my luck on this site by making a small deposit some time ago to do a test run, but after seeing complaints from the community and the OP's profile account being marked, it's a bit dangerous to try it now, maybe it would be better better wait until everything is safe again.

Nwada001

hero member

Activity: 700

Merit: 673

Quote from: Richy Casino on September 19, 2023, 04:15:48 AM

I am totally agree. As for now, we are changing a lot of the 3rd services we use (like for email notifications). Also we expanding our team to fix everything what the users have faced. And this is the top priority to make users experience on the platform as smooth as possible.

Promise without showing work is just a mere word that could be said by anyone. In the process of trying to fix those aforementioned issues, have you been able to rectify the identified user problem by giving the user the option to withdraw their funds from your casino so that they can either play somewhere else or try using the funds for something else?

The inconvenience caused by your team's incapability is really alarming, and it's going to give your casino a very bad name if you don't fix this as soon as possible. This forum doesn't create room for scammers, as you can see there are already a few red flags on your profile.

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: Learn Bitcoin on September 16, 2023, 07:56:08 PM

Quote from: Don Pedro Dinero on September 15, 2023, 11:39:02 PM

And on top of that they want to launch a signature campaign. As noorman0 says:
Use the campaign money to hire more skilled developers, otherwise you will get more users with the same complaints.

Unfortunately, they have run their signature campaign like 1xbit. Even if some wannabe campaign manager agrees to run their signature campaign, I don't think forum users will promote such a casino,o which is new in this forum and already has an open scam accusation. Many negative things have been raised already, and I don't see any activity from them.

Do they care about those allegations? Of course not. Then, what is the benefit of running a signature campaign? After all, Bitcointalk is not for colossal casino traffic. Most casinos use it to build a solid reputation. There is no reason to run any campaign if they do not fix issues.

Just a waste of money on their side if they think running a sig campaign can really help them gather a tons of players here without fixing those concerns by people. If they wanna create a solid reputation just like what big casinos here then they need to satisfy all gamblers want so that they can be labeled as good casino.

For nor let see the action done since they are still active about taking notes about concerns posted by people, Also giving answers on allegations is important so that people could see that they are actively doing some nice thing on support side since this is one of the most important thing they need to spend their attentions.

Quote from: Richy Casino on September 19, 2023, 04:15:48 AM

I am totally agree. As for now, we are changing a lot of the 3rd services we use (like for email notifications). Also we expanding our team to fix everything what the users have faced. And this is the top priority to make users experience on the platform as smooth as possible.

Good to hear that and let see what will happen next.

Richy Casino

copper member

Activity: 16

Merit: 0

Quote from: Nwada001 on September 16, 2023, 12:21:50 AM

Quote from: Richy Casino on September 14, 2023, 05:45:43 AM

We are sorry you are facing this experience with us this time. After publishing a thread here we facing some suspicious activity on the platorm and we are doing our best to fix the issues. Later we're going to launch a campaign here, so everything will be smoothly. We are still young & beautiful and we do our best for you having fun with us in a best way possible.

Publishing a campaign here has nothing to do with resolving the issue at hand; you wanting to publish a campaign here means you are looking for means to increase your issues that are yet to be resolved, as there will be possibilities of many users coming into your casino and their funds getting stock in there.

What you need right now is a working team that can be able to fix your withdrawal issue in order for you to keep the system working, because there is no point for anyone to come and play in your casino when they make some honest winnings, and withdrawing their funds now becomes a major problem.

This does not really look good for an upcoming casino like yours, as you are already breaking the trust of your customers, which you still don't even have a lot of, and this will also reduce your chances of getting many, unless those who are not aware of your ongoing system error are, if it's not a voluntary action from your own end.

I am totally agree. As for now, we are changing a lot of the 3rd services we use (like for email notifications). Also we expanding our team to fix everything what the users have faced. And this is the top priority to make users experience on the platform as smooth as possible.

Learn Bitcoin

hero member

Activity: 462

Merit: 767

Instant cryptocurrency exchange with own reserves!

Quote from: Don Pedro Dinero on September 15, 2023, 11:39:02 PM

And on top of that they want to launch a signature campaign. As noorman0 says:
Use the campaign money to hire more skilled developers, otherwise you will get more users with the same complaints.

Unfortunately, they have run their signature campaign like 1xbit. Even if some wannabe campaign manager agrees to run their signature campaign, I don't think forum users will promote such a casino,o which is new in this forum and already has an open scam accusation. Many negative things have been raised already, and I don't see any activity from them.

Do they care about those allegations? Of course not. Then, what is the benefit of running a signature campaign? After all, Bitcointalk is not for colossal casino traffic. Most casinos use it to build a solid reputation. There is no reason to run any campaign if they do not fix issues.

coin-investor

hero member

Activity: 2996

Merit: 598

Leading Crypto Sports Betting & Casino Platform

Quote from: Nwada001 on September 16, 2023, 12:21:50 AM

This does not really look good for an upcoming casino like yours, as you are already breaking the trust of your customers, which you still don't even have a lot of, and this will also reduce your chances of getting many, unless those who are not aware of your ongoing system error are, if it's not a voluntary action from your own end.

The last login was 3 days ago it is irresponsible not to update the community on the development of the platform yes they are fixing it now but 3 days are just too long to update us of the development, people will suspect that they do not have a security admin and their platform just hire people to manage their platform in a case to case basis, in short, they are hiring freelancers because if they have one on their team they will announce it.

I read that they've got a license from Pagcor and getting a license there, is not cheap, they spent on a license but not on the developers who can manage their platform, which is not good and they have a lot of catching up to do in case they want to come back here.

Nwada001

hero member

Activity: 700

Merit: 673

Quote from: Richy Casino on September 14, 2023, 05:45:43 AM

We are sorry you are facing this experience with us this time. After publishing a thread here we facing some suspicious activity on the platorm and we are doing our best to fix the issues. Later we're going to launch a campaign here, so everything will be smoothly. We are still young & beautiful and we do our best for you having fun with us in a best way possible.

Publishing a campaign here has nothing to do with resolving the issue at hand; you wanting to publish a campaign here means you are looking for means to increase your issues that are yet to be resolved, as there will be possibilities of many users coming into your casino and their funds getting stock in there.

What you need right now is a working team that can be able to fix your withdrawal issue in order for you to keep the system working, because there is no point for anyone to come and play in your casino when they make some honest winnings, and withdrawing their funds now becomes a major problem.

This does not really look good for an upcoming casino like yours, as you are already breaking the trust of your customers, which you still don't even have a lot of, and this will also reduce your chances of getting many, unless those who are not aware of your ongoing system error are, if it's not a voluntary action from your own end.

Don Pedro Dinero

legendary

Activity: 1358

Merit: 1565

The first decentralized crypto betting platform

Quote from: Bitinity on September 15, 2023, 07:27:04 PM

This site is still new in this forum and this casino blocks so many countries, means that less chance for you to see a real experience from forum members (especially high rank members). I think you should add some images to prove what you are complaining here, I'm trying to be neutral here because I have no experience in this casino and I cant fully take your complaint as a real one because you do not provide any proof. If your complaint is real, post at least one proof so it will also help the community as a warning.

But have you read the thread? There are a lot of unresolved complaints, and the OP doesn't address them properly, the summary of it all is this:

Quote from: jordanw21 on September 14, 2023, 12:20:44 PM

Next time, you'll read the full topic, friend. When this casino comes to casino.guru I'll be one of the first who will rate 1 star to them.

I mean, NOONE withdrew money there for weeks. NOONE. <...>

It's not just the withdrawals, a lot of things don't work.

Quote from: Learn Bitcoin on September 12, 2023, 08:19:32 PM

I have checked this platform and tried to sign up using their promo code. During the signup process, I used the BTT200FS promo code, which says promo code not found or something like that. But my sign-up was successful. So, I tried to use the 2nd promo code, but I cannot find where I should enter the promo code. The support button does not work, so I could not contact support. I tried to explore the platform further, and I don't know why, the tournament looks extremely fake, and some wagered to claim the top prize. Either it's their casino's insider or a bot setup that will wager automatically to beat real players.

And on top of that they want to launch a signature campaign. As noorman0 says:

Quote from: noorman0 on September 14, 2023, 06:11:30 PM

Campaign is not your priority task at the time, look at some users who have registered at your casino but they are having problems with withdrawals because the email code you sent never arrived. Complaints since the 5th until now and still no improvement. Looks like it is delaying payouts on purpose, is this a trick for casinos with low bankrolls?

Use the campaign money to hire more skilled developers, otherwise you will get more users with the same complaints.

No trusted campaign manager will accept to manage a campaign on this site until these problems are resolved. They have an open scam accusation:

Richy.casino - The dumbest scam I've every seen

Bitinity

legendary

Activity: 3066

Merit: 1312

Quote from: CAlcaraz on September 15, 2023, 08:01:14 AM

Are there people here who have successfully withdrawn funds? Yesterday I created a withdrawal request after requesting a photo in the background of their website. Today they wrote to me to take a photo against the background of the site and id.

This site is still new in this forum and this casino blocks so many countries, means that less chance for you to see a real experience from forum members (especially high rank members). I think you should add some images to prove what you are complaining here, I'm trying to be neutral here because I have no experience in this casino and I cant fully take your complaint as a real one because you do not provide any proof. If your complaint is real, post at least one proof so it will also help the community as a warning.

CryptSafe

sr. member

Activity: 728

Merit: 421

Quote from: aioc on September 15, 2023, 07:49:57 AM

Quote from: jordanw21 on September 14, 2023, 12:20:44 PM

Next time, you'll read the full topic, friend. When this casino comes to casino.guru I'll be one of the first who will rate 1 star to them.

I mean, NOONE withdrew money there for weeks. NOONE. Because of this email scam. Moderators should take a look at this casino and close the topic.

And verification - it made me laugh. There were users that said - if they scamming you, then create a scam accusation. This casino doesn't have many to pay off winnings. If you win there 50k they block you immediately.

Good catch I even praise this casino as having a license from my country but unfortunately they did not live up to expectations, OP should address concern here before launching a marketing campaign, their domain is all about luck but unfortunately they are facing tough luck now users complaining of bugs, all that they spent will go to waste if they cannot fix and resolve all these issues.

The issues of bug fixing is now a rampant issue now with casinos. I just believe most casinos uses it as an excuse to do away with some critical mistakes attached with their various casinos. This is the reason why it is advisable to do a review on your website if you are not sure of your developers so that the community can be of help to you in terms of discovery and recommendations for possible solutions. As you have said advising OP to look into their casino is the best option they can take for the moment otherwise all their efforts would be in vain coupled with the resources spent in building the casino to finishing touch.

CAlcaraz

newbie

Activity: 30

Merit: 0

Are there people here who have successfully withdrawn funds? Yesterday I created a withdrawal request after requesting a photo in the background of their website. Today they wrote to me to take a photo against the background of the site and id.

aioc

hero member

Activity: 2926

Merit: 567

Quote from: jordanw21 on September 14, 2023, 12:20:44 PM

Next time, you'll read the full topic, friend. When this casino comes to casino.guru I'll be one of the first who will rate 1 star to them.

I mean, NOONE withdrew money there for weeks. NOONE. Because of this email scam. Moderators should take a look at this casino and close the topic.

And verification - it made me laugh. There were users that said - if they scamming you, then create a scam accusation. This casino doesn't have many to pay off winnings. If you win there 50k they block you immediately.

Good catch I even praise this casino as having a license from my country but unfortunately they did not live up to expectations, OP should address concern here before launching a marketing campaign, their domain is all about luck but unfortunately they are facing tough luck now users complaining of bugs, all that they spent will go to waste if they cannot fix and resolve all these issues.

noorman0

hero member

Activity: 1778

Merit: 709

[Nope]No hype delivers more than hope

Quote from: Richy Casino on September 14, 2023, 05:45:43 AM

After publishing a thread here we facing some suspicious activity on the platorm and we are doing our best to fix the issues. Later we're going to launch a campaign here, so everything will be smoothly.

Campaign is not your priority task at the time, look at some users who have registered at your casino but they are having problems with withdrawals because the email code you sent never arrived. Complaints since the 5th until now and still no improvement. Looks like it is delaying payouts on purpose, is this a trick for casinos with low bankrolls?

Use the campaign money to hire more skilled developers, otherwise you will get more users with the same complaints.

jordanw21

jr. member

Activity: 68

Merit: 2

Quote from: CAlcaraz on September 14, 2023, 05:10:39 AM

I just registered, made a couple of bets, and decided to withdraw funds. I needed to confirm my email, but the letter did not arrive. I wrote to them in the chat and here is their response: “Hello, unfortunately, we are experiencing some technical issues at the moment. Our specialists are doing their best to resolve it as fast as possible. It can take from several hours, we cannot specify the exact time frame at the moment. We apologize for the inconvenience."
I don’t know what to say if it takes them several hours, and possibly more, to solve such problems. I wouldn't recommend playing with them

Next time, you'll read the full topic, friend. When this casino comes to casino.guru I'll be one of the first who will rate 1 star to them.

I mean, NOONE withdrew money there for weeks. NOONE. Because of this email scam. Moderators should take a look at this casino and close the topic.

And verification - it made me laugh. There were users that said - if they scamming you, then create a scam accusation. This casino doesn't have many to pay off winnings. If you win there 50k they block you immediately.

CAlcaraz

newbie

Activity: 30

Merit: 0

In theory, there could be 7 days for verification and another 3 days for withdrawal, resulting in 10 days to receive your money

CAlcaraz

newbie

Activity: 30

Merit: 0

They asked me for verification and I provided everything to them, their answer: "Dear user, verification can take up to 7 bank days (but usually it's not longer than 1-2 days). Thanks for being with Richy Casino."

My conclusion is that this casino will bring you nothing but a headache.

CAlcaraz

newbie

Activity: 30

Merit: 0

"Withdrawal process consists of two stages: internal confirmation of the withdrawal request and the crediting time frames after the transaction has been processed. Internal confirmation is manual and the requests are processed in turn, therefore, it can take from several minutes to several hours (from 10 minutes up to 72 hours). The crediting time depends on the chosen payment method. Customer support cannot influence the speed and the result of internal processing of withdrawal requests."

this is of course very funny, withdrawal to a crypto wallet can take 72 hours))) Can you tell why people should play on your website? So far I have seen a very crude project with a bunch of bugs and manual processing of each withdrawal, even if it is $10. You don't inspire any confidence at all

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