While I understand the ban may still apply, I feel that seizing my funds doesn’t align with the actual events and circumstances. It seems a bit extreme, especially when there was no intention to deceive, and Rollbit’s own actions demonstrated their awareness of the account separation.
If anyone has been through this or has advice on how best to approach it, I’d be grateful for your input.
Its unfortunate really, because, in the first place, you made a grave mistake by using your own very personal document to try to pass kyc verification for your so call friend, without you first of all, thinking of the possibilities that you may likely one day decide to have an account on the same casino and use the very same document for kyc verification.
You messed up big time and this is not to sound so mean to you but I think you deserve whatever treatment you have gotten from rollbit.
One thing I can tell you for sure is that, the management of rollbit possibly are in aware of what is going on just as you have explained it, but they decided to put out such action on you to teach you a good lesson never to use your document to kyc for any one.
I have a feeling that the management of rollbit will definitely let you withdraw your funds, but be ready to wait a very long time.
And what you have to do is, forget all arguments you have and simply apologize to them for your misdeeds, hopefully, they should allow you get your money back in less than a year from now, but even if you have to wait more, it will further teach you a good lesson never to use your details to kyc for someone else.