If they don't like this KYC rule then they must not play on this casino but most of the times, gamblers don't read the rules and often caught out in KYC once they are now in the withdrawal page. They complain and even blame the casino for not having a clear rule about KYC. Not all casinos are the same when it comes to processing time of KYC. Some are quick while some may take a day or two.
If they don't like KYC, it's easy to find other platforms to use. Problems occur when they don't want to do KYC but want to use the platform. Then they go with buying accounts that is intolerable and will cause suspicious activities with their log-ins and so on. Later, when the platform requires re-KYC to confirm that user identity for withdrawal for example, the user will be in trouble and mostly can not sort it out.
I understand why some customers are annoying, it's because they are scared of the new casino, thinking it was scam already. To remove these doubts, it will be better if they avoid new casinos and always read feedback in regards to KYC matters. So that they will know if what to expect.
KYC are most common complain but I think it's time to stop such discussion in this thread. Users have to obey to platform's Terms of Service to use their service.
It's better if we focus on discussing about games on Rollbit, bonus, promotion.