Roobet.com | Crypto’s Fastest Growing Casino 🦘

delfastTions

legendary

Activity: 2702

Merit: 1465

Quote from: ultrloa on November 12, 2024, 05:40:58 PM

Quote from: tbct_mt2 on November 12, 2024, 08:56:20 AM

Quote from: delfastTions on November 12, 2024, 04:59:39 AM

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

I don't know Roobet team have process to support users for recovering fund like this. On centralized exchanges, some can support you but they will charge you not cheap support fee in such cases.

I see the fund in this case is not small and the user can afford to pay support fee if Roobet team requires it for fund recovery. The bottom line is there are many other things to consider on Roobet side that can make them want to support or don't want to support the user. If in ToS and Help page, they have no mention about fund recovery, the user will only have a last hope, contact support for escalating investigation and support.

This is really the problem if they commit mistake by sending funds on wrong network since they provably get an issue for recovering it. I guess what need to do is to send again some message and ask for possible solution and he should state that his willing to pay recovery fees which is common on exchange as I remember and maybe this is applicable on casinos to. And maybe they could help if they see the user got an issue like this is willing to cooperate and wait for how long this issue will be solve.

It really awful to encounter this issue that's why its good to do double check before sending funds to other platform so people could avoid this kind of issue.

In principle, the support service of a large well-known casino, such as Roobet.com, for example, of course should take into account that sometimes players who are completely immersed in their game can make mistakes. Here, of course, it is worth considering that a player when he is completely immersed in the game can simply do so through inattention. And to help return such money if it is possible manually, in my opinion, this is the responsibility of the support, if he is really user-friendly to his clients.
Of course, you need to write to the support again and then inform here about their response. After all, the amount is really quite large.

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: tbct_mt2 on November 12, 2024, 08:56:20 AM

Quote from: delfastTions on November 12, 2024, 04:59:39 AM

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

I don't know Roobet team have process to support users for recovering fund like this. On centralized exchanges, some can support you but they will charge you not cheap support fee in such cases.

I see the fund in this case is not small and the user can afford to pay support fee if Roobet team requires it for fund recovery. The bottom line is there are many other things to consider on Roobet side that can make them want to support or don't want to support the user. If in ToS and Help page, they have no mention about fund recovery, the user will only have a last hope, contact support for escalating investigation and support.

This is really the problem if they commit mistake by sending funds on wrong network since they provably get an issue for recovering it. I guess what need to do is to send again some message and ask for possible solution and he should state that his willing to pay recovery fees which is common on exchange as I remember and maybe this is applicable on casinos to. And maybe they could help if they see the user got an issue like this is willing to cooperate and wait for how long this issue will be solve.

It really awful to encounter this issue that's why its good to do double check before sending funds to other platform so people could avoid this kind of issue.

tbct_mt2

hero member

Activity: 2366

Merit: 838

Quote from: delfastTions on November 12, 2024, 04:59:39 AM

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

I don't know Roobet team have process to support users for recovering fund like this. On centralized exchanges, some can support you but they will charge you not cheap support fee in such cases.

I see the fund in this case is not small and the user can afford to pay support fee if Roobet team requires it for fund recovery. The bottom line is there are many other things to consider on Roobet side that can make them want to support or don't want to support the user. If in ToS and Help page, they have no mention about fund recovery, the user will only have a last hope, contact support for escalating investigation and support.

delfastTions

legendary

Activity: 2702

Merit: 1465

Quote from: quasiaquam on November 04, 2024, 09:49:12 AM

Hello again! Is it possible to solve this now somehow? its been almost 3 years Cheesy

Quote from: quasiaquam on August 18, 2022, 11:11:28 AM

Hello, I have an interesting situation with RooBet.

I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.

I am attaching all the data:

https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49

https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1

I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.

Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?

If someone helps to solve this problem, I will transfer 50% of the total amount for the help.

It seems to me that if your money really has been sitting idle on your account in the BSC network for so many years, and the account is really controlled by this casino itself (specific casino employees have the keys to it), then it is not entirely clear why this money has not yet been returned to you manually. This is simply checked.
However, it is possible that the automation of payments and security rules simply do not allow using the manual mode in this case.

By the way, I would really like to know this from those forum users who have encountered a similar situation.

quasiaquam

newbie

Activity: 6

Merit: 0

Hello again! Is it possible to solve this now somehow? its been almost 3 years Cheesy

Quote from: quasiaquam on August 18, 2022, 11:11:28 AM

Hello, I have an interesting situation with RooBet.

I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.

I am attaching all the data:

https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49

https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1

I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.

Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?

If someone helps to solve this problem, I will transfer 50% of the total amount for the help.

Ziskinberg

hero member

Activity: 3010

Merit: 666

This is huge success for Roobet.

https://x.com/Roobet/status/1850727123683840344

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: virasog on October 11, 2024, 12:36:08 PM

Quote from: Haunebu on October 11, 2024, 12:59:21 AM

Quote from: efialtis on October 10, 2024, 06:38:15 AM

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review as usual BTCGOSU. I really appreciate the well organised approach to the reviews. Anyway, I feel that Roobet deserves 4/5 max primarily because of the loading speed issues and weak promotions.

Their sportsbook is decent at best, but their casino side is top notch. Their dynamic withdrawal fees are okayish too.

There you can see that BTCGOSU has given 4.4 rating while the user rating is 4.0. Of Course, this user review can change quickly as this is the direct review that people give at btcgosu for any casino. Overall i like the way they organize and present the reviews but i will appreciate if they have the option to compare two or more casino and gives us in-depth results. The data is already there, just need to integrate some AI and you will get such interesting data.

By the way, I do not agree that Roobet has weak promotions Huh

Even if you only look at bitcointalk, they are the only ones offering many Art competitions other than the Signature campaigns. How come btcgosu think that they are weak in marketing & promos ?

So far BTCGOSU released a fair review same may like it and some may not but if we look at the feedback given by people its like they are doing good for writing their review towards Roobet. Maybe the 4.0 rating user rating is due to recent accusations happened but for sure it can be fix and improve in future. Having two or more casino comparison? I guess this is good idea but I'm also fine with current review they released since so far they made a great job there.

Weak promotion is somehow bothering me since this is what I didn't see with Roobet. By having Snoop dogg on their side and having Poker nights presented by Roobet, https://www.instagram.com/roobet/reel/DA6oBw_vGDx/ this is already good way on how to market their casino. We can also add up some giveaways happening in their social media channels so I guess I don't think they have weak promotions with those things.

We also know that they have stable signature campaign and also art contest which help them gather more exposure.

virasog

legendary

Activity: 3136

Merit: 1172

Leading Crypto Sports Betting & Casino Platform

Quote from: Haunebu on October 11, 2024, 12:59:21 AM

Quote from: efialtis on October 10, 2024, 06:38:15 AM

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review as usual BTCGOSU. I really appreciate the well organised approach to the reviews. Anyway, I feel that Roobet deserves 4/5 max primarily because of the loading speed issues and weak promotions.

Their sportsbook is decent at best, but their casino side is top notch. Their dynamic withdrawal fees are okayish too.

There you can see that BTCGOSU has given 4.4 rating while the user rating is 4.0. Of Course, this user review can change quickly as this is the direct review that people give at btcgosu for any casino. Overall i like the way they organize and present the reviews but i will appreciate if they have the option to compare two or more casino and gives us in-depth results. The data is already there, just need to integrate some AI and you will get such interesting data.

By the way, I do not agree that Roobet has weak promotions Huh

Even if you only look at bitcointalk, they are the only ones offering many Art competitions other than the Signature campaigns. How come btcgosu think that they are weak in marketing & promos ?

Haunebu

hero member

Activity: 3178

Merit: 977

www.Crypto.Games: Multiple coins, multiple games

Quote from: efialtis on October 10, 2024, 06:38:15 AM

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review as usual BTCGOSU. I really appreciate the well organised approach to the reviews. Anyway, I feel that Roobet deserves 4/5 max primarily because of the loading speed issues and weak promotions.

Their sportsbook is decent at best, but their casino side is top notch. Their dynamic withdrawal fees are okayish too.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: tbct_mt2 on October 07, 2024, 08:30:18 AM

Quote from: Taskford on October 07, 2024, 07:41:27 AM

I guess the campaign manager cannot help this case so instead of bothering him he should contact the right representative then see their response and action towards how they resolve this issue.

The campaign manager only can inform the contact point about this case. Other responses will pure come from the internal teams, not from the manager.

Absolutely since they manager don't have any responsibilities to help solve the issues of some user. But if he exert some efforts to help then its good but people should not pressure him since his not the right person to contact when there's issue happened to them. Much better to contact the real support and wait for their answer since this is really the best thing to do.

Quote from: efialtis on October 10, 2024, 06:38:15 AM

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

Great review there and I guess they really need to fix those site loads slowly since its really annoying to gamblers part since it can kill their excitement while playing.

efialtis

legendary

Activity: 1750

Merit: 1363

www.gosubetting.com

It was about time to re-visit Roobet and update our review - deservedly bumped Roobet`s ranking, check our review here --> https://www.btcgosu.com/review/roobet/

tbct_mt2

hero member

Activity: 2366

Merit: 838

Quote from: Strongkored on October 07, 2024, 12:05:39 AM

or you can contact Hhampuz, he is Roobet's campaign manager, maybe he can ask Roobet to get the right answer for your issue.

Hhampuz is their signature campaign manager but he is an outsource of Roobet team. I believe Hhampuz only has contact points to Roobet team and the answer will come from the casino team, the compliance team and other related teams if necessary.

Answers will be from Roobet and Hhampuz will not answer on behalf of them. From contact points, the Roobet team can assign a customer support staff to answer this user and for future inquires from forum community too.

Quote from: Taskford on October 07, 2024, 07:41:27 AM

I guess the campaign manager cannot help this case so instead of bothering him he should contact the right representative then see their response and action towards how they resolve this issue.

The campaign manager only can inform the contact point about this case. Other responses will pure come from the internal teams, not from the manager.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: Strongkored on October 07, 2024, 12:05:39 AM

Quote from: quintenesmeralda288 on October 05, 2024, 10:20:28 PM

Please help me check:
Ticket Id:2454530919780983284

Have you asked their live agent?, as far as I know Roobet has one and you probably won't get a response in this thread as their reps have been inactive here for quite some time, or you can contact Hhampuz, he is Roobet's campaign manager, maybe he can ask Roobet to get the right answer for your issue.

Most likely not since they are not active in this forum and no support handling their thread. So it will just confuse or delay everything if he ask people's help here.

So what best thing to do is to reach up to their support again then see what feedback they can hear from them. For sure he can get proper explanation regarding on what he experience and also the casino would provably know that the claim is valid and need to take action to help their client that have issue on their casino. I guess the campaign manager cannot help this case so instead of bothering him he should contact the right representative then see their response and action towards how they resolve this issue.

Strongkored

legendary

Activity: 2814

Merit: 1112

Leading Crypto Sports Betting & Casino Platform

Quote from: quintenesmeralda288 on October 05, 2024, 10:20:28 PM

Please help me check:
Ticket Id:2454530919780983284

Have you asked their live agent?, as far as I know Roobet has one and you probably won't get a response in this thread as their reps have been inactive here for quite some time, or you can contact Hhampuz, he is Roobet's campaign manager, maybe he can ask Roobet to get the right answer for your issue.

quintenesmeralda288

newbie

Activity: 3

Merit: 0

I bet on the match, and it was accepted when the score was 3:0

https://upanh.tv/image/W2IeiO

After the first quarter ended the score was 25-13
but they got the score of the 2 teams wrong
and they reversed it and the score was 13-25

then they said my bet lost but they gave the wrong odds

https://upanh.tv/image/W2ONWh

The away team should have scored first. But my bet accepted with score 3:0

https://upanh.tv/image/W2OW4M
Bets paid out with odd 1 and they said my lose

Please help me check:
Ticket Id:2454530919780983284

edondoko

newbie

Activity: 6

Merit: 0

Here's another user who confirms how the mod was named: rooarya

https://ibb.co/wNYhPCV

need more proof?

If it was the mod itself who posted the link or the account got compromised. Nonetheless it IS a big security concern.

Haunebu

hero member

Activity: 3178

Merit: 977

www.Crypto.Games: Multiple coins, multiple games

Quote from: edondoko on October 01, 2024, 08:17:44 PM

Idk what proof I could give more.. As for the actions to make the casino look bad because of grief of me there is none. I didn't get scammed it was other users who were scammed so why would I need to make a try to hurt the rep of the casino. Noone cares but this is really a big security concern. Imagine a mod builds up relationship with multiple users (high-rollers) just to scam them in the end. The link posted was also roobet.com/ so I can understand players clicking the link thinking it's a replay or something. Imho every loss from this should be atleast payed out in half again as the players are also at fault for clicking a link on a crypto site. For the proof: Tell me what to do and I will try my best to verify my accusations as I already did but if that isn't enough idk what is.

I have no idea what you are trying to get out of any of this. If you and others legitimately did get scammed, the others would need to join you and voice their complaints too on this platform or some other one.

Even if they supported your claims, they would immediately replace the moderator in question to safeguard their reputation.

delfastTions

legendary

Activity: 2702

Merit: 1465

Quote from: edondoko on October 01, 2024, 08:17:44 PM

.........

Idk what proof I could give more.. As for the actions to make the casino look bad because of grief of me there is none. I didn't get scammed it was other users who were scammed so why would I need to make a try to hurt the rep of the casino. Noone cares but this is really a big security concern. Imagine a mod builds up relationship with multiple users (high-rollers) just to scam them in the end. The link posted was also roobet.com/ so I can understand players clicking the link thinking it's a replay or something. Imho every loss from this should be atleast payed out in half again as the players are also at fault for clicking a link on a crypto site. For the proof: Tell me what to do and I will try my best to verify my accusations as I already did but if that isn't enough idk what is.

You claim that the deception did not concern you personally, but it concerns other players. In my opinion, additional evidence would be a message from such a truly deceived player with his clear claim to the casino and an accusation of deception by misleading the player.
Apparently, only if several players respond and provide such arguments can we consider that there is a deception of players, which can already be considered fraud.

edondoko

newbie

Activity: 6

Merit: 0

Quote from: avp2306 on October 01, 2024, 05:08:05 PM

Quote from: edondoko on October 01, 2024, 11:06:38 AM

excuse me idk how to add photos so I'll just share a link (lol)

https://ibb.co/bLfF6yM

Support Chat confirmed the incident so what now? The Reputation still the same? Well atleast for me they've lost very much

And for anyone wondering no I didn't Inspect Element just incase someone else decides to throw against me again

It doesn't prove anything maybe post other more screenshot to strengthen up your claims.

Quote from: delfastTions on October 01, 2024, 01:50:23 PM

Quote from: Hatchy on September 30, 2024, 03:40:59 PM

If op cannot give a clear proof of his claim then I see no reason to talk much about him. It might just be another false accusations just to bring bad name on Roobet. I've been playing on Roobet for long now and I find their casino quite Interesting as well. I haven't really had any unusual activity that would require help from the moderators though. But if op has some maybe it would have some explanation why. Probably he violated some basic rules and got nuked now he's angry but has no prove to show.

And this feeling of needing to take revenge on such a casino that somehow acted incorrectly towards the offended player, of course, from his point of view, it is natural and quite expected. Here the question is how violently the psyche of the offended person reacts and how much this revenge drives his actions. Often, many offended players do nothing, but there are those who make truly titanic efforts to expose the casino, its administrators, support service, legal service and so on. But only stubborn people who usually have a lot of free time do this.

I do not condemn them, I simply state that such people exist and we all live next to them and should treat them with understanding and without strong hostility.

That's childish action, People should not think about doing that since doing crazy things just to revenge on the losses they get is not beneficial to them. Maybe next time they should think more better approach the way how they handle gambling since if they exceed to much on their expectation then lose everything for sure that they really got frustrated in this matter.

Anyways people can always verify if the accusation is legitimate since if the accuser could prove his case then provably that this could hurt the reputation of the casino. But if the accuser post nonsense things and cannot provide good proof for validation of their case, well people will just ignore them and think about they are trolling. Lots of this actions happened and for sure people is well informed towards how this people act.

Idk what proof I could give more.. As for the actions to make the casino look bad because of grief of me there is none. I didn't get scammed it was other users who were scammed so why would I need to make a try to hurt the rep of the casino. Noone cares but this is really a big security concern. Imagine a mod builds up relationship with multiple users (high-rollers) just to scam them in the end. The link posted was also roobet.com/ so I can understand players clicking the link thinking it's a replay or something. Imho every loss from this should be atleast payed out in half again as the players are also at fault for clicking a link on a crypto site. For the proof: Tell me what to do and I will try my best to verify my accusations as I already did but if that isn't enough idk what is.

avp2306

sr. member

Activity: 1022

Merit: 363

Quote from: edondoko on October 01, 2024, 11:06:38 AM

excuse me idk how to add photos so I'll just share a link (lol)

https://ibb.co/bLfF6yM

Support Chat confirmed the incident so what now? The Reputation still the same? Well atleast for me they've lost very much

And for anyone wondering no I didn't Inspect Element just incase someone else decides to throw against me again

It doesn't prove anything maybe post other more screenshot to strengthen up your claims.

Quote from: delfastTions on October 01, 2024, 01:50:23 PM

Quote from: Hatchy on September 30, 2024, 03:40:59 PM

If op cannot give a clear proof of his claim then I see no reason to talk much about him. It might just be another false accusations just to bring bad name on Roobet. I've been playing on Roobet for long now and I find their casino quite Interesting as well. I haven't really had any unusual activity that would require help from the moderators though. But if op has some maybe it would have some explanation why. Probably he violated some basic rules and got nuked now he's angry but has no prove to show.

And this feeling of needing to take revenge on such a casino that somehow acted incorrectly towards the offended player, of course, from his point of view, it is natural and quite expected. Here the question is how violently the psyche of the offended person reacts and how much this revenge drives his actions. Often, many offended players do nothing, but there are those who make truly titanic efforts to expose the casino, its administrators, support service, legal service and so on. But only stubborn people who usually have a lot of free time do this.

I do not condemn them, I simply state that such people exist and we all live next to them and should treat them with understanding and without strong hostility.

That's childish action, People should not think about doing that since doing crazy things just to revenge on the losses they get is not beneficial to them. Maybe next time they should think more better approach the way how they handle gambling since if they exceed to much on their expectation then lose everything for sure that they really got frustrated in this matter.

Anyways people can always verify if the accusation is legitimate since if the accuser could prove his case then provably that this could hurt the reputation of the casino. But if the accuser post nonsense things and cannot provide good proof for validation of their case, well people will just ignore them and think about they are trolling. Lots of this actions happened and for sure people is well informed towards how this people act.

Topic: Roobet.com | Crypto’s Fastest Growing Casino 🦘 (Read 84425 times)