Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
Pushing them to adopt other chains especially that BSC could help like I said before? However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
I am personally going to make a suggestion to them. Maybe you should too, just to try out some luck. I really feel bad for you because the amount is not that small and could be quite helpful to you to play the games you wanted. Besides, you were depositing the funds into the platform to play and not to withdraw it within a second. I believe the technical team should be a little more flexible in this case
If only few people will only suggested to adopt that chain then I guess there's nothing gonna happen. But if lots of people say that they need to add that since somehow its good option to choose with then provably that Roobet will work to make those adding of chain.
This case to be solve is so slim, but still he could always raised up this issue to their support so that maybe there's good update happen and his funds will be fully recovered.
Another unfortunate incident and people should be careful depositing and always watch if they are using the same network to avoid the same issue.
