Maybe if lots of people will encounter this kind of issue maybe they will find a good solution for this issue. But since this is rare situation I guess they will just give a warning and that's it.
Topic: Roobet.com | Crypto’s Fastest Growing Casino 🦘 - page 3. (Read 85774 times)
Maybe if lots of people will encounter this kind of issue maybe they will find a good solution for this issue. But since this is rare situation I guess they will just give a warning and that's it.
Yeah that's little off for that situation since for sure there's situation that we might create a mistake for sending those funds on wrong network and they should have proper solution to help their costumers. But what can we do right? if they have clear warning that they are not supporting other side networks that's why the only thing we could do is to be more careful sending our funds using BSC since so that we will not commit the same mistake made by the compromised gambler.
Everything need to be supported according to their Terms of Service, FAQs and guides on customer suppport for their staffs and users. For big and common cryptocurrencies for example on ERC20 or BSC, with same addresses, they can support users very easily. However there are other things to consider as risk on the platform and its hot wallets. If user made mistake with transaction on wrong blockchain, and it's for a shit token, it's risky for Roobet team to engage with such. Quote
Maybe if lots of people will encounter this kind of issue maybe they will find a good solution for this issue. But since this is rare situation I guess they will just give a warning and that's it.
If there are warnings from Roobet team when a user submits a withdrawal or gets a receiving address, user is fully responsible to read the warning message and be careful by checking details before finalize it to Roobet team or a trade partner.I appreciate if Roobet team can consider support on users to recover fund mistakenly sent with clear terms and charged fees, that can be expensive too. With these support terms and expensive charged fees, users will no longer be able to complain and they have to change themselves to be more careful.
This is what I don't like, if they are not supporting bsc then the transaction should not go through so that such mistake will not happen. Is it that the blockchain needs more advanced developmental system? The blockchain developers should improve on this to avoid sending funds to another network. I did a similar transaction in Ton network. Now in Ton network, their is a memo tag code which you have to add when you are sending to the receiver's address. But didn't notice it because it was not added at the initial time and I made the transaction, it went successfully but I didn't receive it. So I have to chat up the two parties involved and for weeks the funds were reversed to me. But I don't know that can happen here since this is casino and they are saying that they don't accept BSC network and that is your funds are gone because they can't do anything to reverse them since they themselves don't operate with the particular network. But if they are using the address, they suppose have the network. Let them do things in fear way.
Yeah that's little off for that situation since for sure there's situation that we might create a mistake for sending those funds on wrong network and they should have proper solution to help their costumers. But what can we do right? if they have clear warning that they are not supporting other side networks that's why the only thing we could do is to be more careful sending our funds using BSC since so that we will not commit the same mistake made by the compromised gambler.
Maybe if lots of people will encounter this kind of issue maybe they will find a good solution for this issue. But since this is rare situation I guess they will just give a warning and that's it.
Hello again! Is it possible to solve this now somehow? its been almost 3 years
Hello, I have an interesting situation with RooBet.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I made a deposit by mistake to wrong network. I sent 3.1ETH from my metamask wallet bsc network to their ETH wallet, now the money is hanging in their wallet but on bsc network.
I am attaching all the data:
https://bscscan.com/tx/0xc325c9ed8f8725c983d2518a91bae3106821e39646a17676920f6e4ae613dc49
https://bscscan.com/token/0x2170ed0880ac9a755fd29b2688956bd959f933f8?a=0x8704dc7a2a6eb0330f2aaad9cb2ae8053b52f2d1
I wrote to their support to connect to the wallet and send the money back. But they replied that the entire system is automated and they can't help.
Is there really no way out in this case? if these wallets are assigned to some exchange, then the exchange could send the money back?
If someone helps to solve this problem, I will transfer 50% of the total amount for the help.
I understand where they are coming from. The fact that that ETH has stayed in that wallet for all those months without moving means access to private keys to the addresses is near to impossible for security purposes
Maybe you could try pushing them to adopt the BSC network as well. ETH network fees ares still so high anyway.
The BTC bull run has turned his ETH into a very significant amount, which is certainly too much of a shame to lose. And of course it's worth continuing to insist on returning this large amount.
But, however, maybe he has already solved this issue? He just hasn't written anything here?
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
I don't think this is an option at all. Where did you even hear of something like this or was this simply an assumption? The campaign manager(Hhampuz in this case) could know some high level individuals from Roobet, but he probably would have helped if he could a long time ago.
I really doubt Roobet would be willing to go the extra mile to resolve your unfortunate situation which is why it's best to just give up on your funds.
Forum admins, moderators don't moderate scam or business issues of any company.I really doubt Roobet would be willing to go the extra mile to resolve your unfortunate situation which is why it's best to just give up on your funds.
Hhampuz is Roobet signature campaign manager, and he can be a contact point to Roobet team, but remember that his resonsibility is not customer support. He can ping his contact point with Roobet team about this case, but it's all Hhampuz can do.
Customer support belongs to that team in Roobet company.
For sure they will not be entertained for that matter if they ask the help of forum admins since provably that they will take care first the current activities happened in the forum rather than spending some time on things that unrelated to them.
Also I guess its wrong to call out those unrelated personalities in this case since they are not the one who can solve this issue. Better to direct their concerns on their support so that they would get those answers that they want. The affected user just need to follow up his case to notify them and also get some update on his case. Roobet is good casino so for sure that any legitimate issues will be handled well.
Still, we all have to take into account that the bullish rally of bitcoin to such values as now, has also caused a rally of all cryptocurrencies, and now the amounts that some time ago seemed insignificant to us now sometimes represent too solid amounts, which any person would not only feel sorry to lose, but also these can be said to be serious losses simply in life.
Accordingly, the attitude towards such amounts on the part of the casino administration should somehow change towards user-friendly.
This will also help improve the image of the casino.
I don't think this is an option at all. Where did you even hear of something like this or was this simply an assumption? The campaign manager(Hhampuz in this case) could know some high level individuals from Roobet, but he probably would have helped if he could a long time ago.
I really doubt Roobet would be willing to go the extra mile to resolve your unfortunate situation which is why it's best to just give up on your funds.
Forum admins, moderators don't moderate scam or business issues of any company.I really doubt Roobet would be willing to go the extra mile to resolve your unfortunate situation which is why it's best to just give up on your funds.
Hhampuz is Roobet signature campaign manager, and he can be a contact point to Roobet team, but remember that his resonsibility is not customer support. He can ping his contact point with Roobet team about this case, but it's all Hhampuz can do.
Customer support belongs to that team in Roobet company.
For sure they will not be entertained for that matter if they ask the help of forum admins since provably that they will take care first the current activities happened in the forum rather than spending some time on things that unrelated to them.
Also I guess its wrong to call out those unrelated personalities in this case since they are not the one who can solve this issue. Better to direct their concerns on their support so that they would get those answers that they want. The affected user just need to follow up his case to notify them and also get some update on his case. Roobet is good casino so for sure that any legitimate issues will be handled well.
I don't think this is an option at all. Where did you even hear of something like this or was this simply an assumption? The campaign manager(Hhampuz in this case) could know some high level individuals from Roobet, but he probably would have helped if he could a long time ago.
I really doubt Roobet would be willing to go the extra mile to resolve your unfortunate situation which is why it's best to just give up on your funds.
Forum admins, moderators don't moderate scam or business issues of any company.I really doubt Roobet would be willing to go the extra mile to resolve your unfortunate situation which is why it's best to just give up on your funds.
Hhampuz is Roobet signature campaign manager, and he can be a contact point to Roobet team, but remember that his resonsibility is not customer support. He can ping his contact point with Roobet team about this case, but it's all Hhampuz can do.
Customer support belongs to that team in Roobet company.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
I don't think this is an option at all. Where did you even hear of something like this or was this simply an assumption? The campaign manager(Hhampuz in this case) could know some high level individuals from Roobet, but he probably would have helped if he could a long time ago.I really doubt Roobet would be willing to go the extra mile to resolve your unfortunate situation which is why it's best to just give up on your funds.
Because of Binance domination in cryptocurrency industry, their competitors like centralized exchanges, have policies against Binance and Binance Smart Chain BSC. They don't want to automatically give free advertisement and listing for tokens on BSC, or listing fees with BSC tokens can be more expensive than ERC20 tokens or other blockchains.
I of course can not say about reasons why Roobet are against BSC listings but they have reasons for it, and fortunately nowadays there are many chains, not only BSC, so it's not big problem for users.
A bettor can choose other cryptocurrency to make deposits which their fees are far way more cheap compared to BSC, and of course you are right for what you are saying because many of these centralized exchange doesn't find it pleasing giving free promotion to Binance Smart Chain, and some gambling site and exchanges doesn't allow and/accept deposit from BSC networks rather than other more chain. Just as user above mentioned, Doge, LTC, Trc(usdt), XRP, SOL and POL. All these network are also cheaper while using them to make deposit and withdrawal from some of the gambling site that listed these coin to their sites. I of course can not say about reasons why Roobet are against BSC listings but they have reasons for it, and fortunately nowadays there are many chains, not only BSC, so it's not big problem for users.
By the way, if I were the devs of this casino, I would most likely try to figure out how difficult it is to add this blockchain and payments to BSC.
And by the way, this would probably at least slightly, but still increase the number of clients of this casino, especially if we take into account the relatively cheap payments in this cryptocurrency in terms of commissions. And the rather serious distribution of this cryptocurrency in general in the general world of cryptocurrencies.
So I would like to know how profitable/or costly it is for the casino to further develop their payment systems.
Because of Binance domination in cryptocurrency industry, their competitors like centralized exchanges, have policies against Binance and Binance Smart Chain BSC. They don't want to automatically give free advertisement and listing for tokens on BSC, or listing fees with BSC tokens can be more expensive than ERC20 tokens or other blockchains.And by the way, this would probably at least slightly, but still increase the number of clients of this casino, especially if we take into account the relatively cheap payments in this cryptocurrency in terms of commissions. And the rather serious distribution of this cryptocurrency in general in the general world of cryptocurrencies.
So I would like to know how profitable/or costly it is for the casino to further develop their payment systems.
I of course can not say about reasons why Roobet are against BSC listings but they have reasons for it, and fortunately nowadays there are many chains, not only BSC, so it's not big problem for users.
But in this case, the amount of loss is quite significant and apparently this issue could be resolved somehow. Maybe OP will really try to help the user who made such an annoying mistake.
By the way, if I were the devs of this casino, I would most likely try to figure out how difficult it is to add this blockchain and payments to BSC.
And by the way, this would probably at least slightly, but still increase the number of clients of this casino, especially if we take into account the relatively cheap payments in this cryptocurrency in terms of commissions. And the rather serious distribution of this cryptocurrency in general in the general world of cryptocurrencies.
So I would like to know how profitable/or costly it is for the casino to further develop their payment systems.
Because of Binance domination in cryptocurrency industry, their competitors like centralized exchanges, have policies against Binance and Binance Smart Chain BSC. They don't want to automatically give free advertisement and listing for tokens on BSC, or listing fees with BSC tokens can be more expensive than ERC20 tokens or other blockchains.And by the way, this would probably at least slightly, but still increase the number of clients of this casino, especially if we take into account the relatively cheap payments in this cryptocurrency in terms of commissions. And the rather serious distribution of this cryptocurrency in general in the general world of cryptocurrencies.
So I would like to know how profitable/or costly it is for the casino to further develop their payment systems.
I of course can not say about reasons why Roobet are against BSC listings but they have reasons for it, and fortunately nowadays there are many chains, not only BSC, so it's not big problem for users.
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
Pushing them to adopt other chains especially that BSC could help like I said before? However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
I am personally going to make a suggestion to them. Maybe you should too, just to try out some luck. I really feel bad for you because the amount is not that small and could be quite helpful to you to play the games you wanted. Besides, you were depositing the funds into the platform to play and not to withdraw it within a second. I believe the technical team should be a little more flexible in this case
If only few people will only suggested to adopt that chain then I guess there's nothing gonna happen. But if lots of people say that they need to add that since somehow its good option to choose with then provably that Roobet will work to make those adding of chain.
This case to be solve is so slim, but still he could always raised up this issue to their support so that maybe there's good update happen and his funds will be fully recovered.
Another unfortunate incident and people should be careful depositing and always watch if they are using the same network to avoid the same issue.
And by the way, this would probably at least slightly, but still increase the number of clients of this casino, especially if we take into account the relatively cheap payments in this cryptocurrency in terms of commissions. And the rather serious distribution of this cryptocurrency in general in the general world of cryptocurrencies.
So I would like to know how profitable/or costly it is for the casino to further develop their payment systems.
If only few people will only suggested to adopt that chain then I guess there's nothing gonna happen. But if lots of people say that they need to add that since somehow its good option to choose with then provably that Roobet will work to make those adding of chain.
This case to be solve is so slim, but still he could always raised up this issue to their support so that maybe there's good update happen and his funds will be fully recovered.
Indeed, I am however imagining what next could happen once that amount in that address keeps growing all the way to let's say $100,000 This case to be solve is so slim, but still he could always raised up this issue to their support so that maybe there's good update happen and his funds will be fully recovered.
Would they finally think about getting it back to the victim?Or they are probably waiting for victims with similar situations before they can take a step to help all of them out.
Another unfortunate incident and people should be careful depositing and always watch if they are using the same network to avoid the same issue.
True, I believe he blames himself too for not being extra careful when sending the funds. 
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
Pushing them to adopt other chains especially that BSC could help like I said before? However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
I am personally going to make a suggestion to them. Maybe you should too, just to try out some luck. I really feel bad for you because the amount is not that small and could be quite helpful to you to play the games you wanted. Besides, you were depositing the funds into the platform to play and not to withdraw it within a second. I believe the technical team should be a little more flexible in this case
If only few people will only suggested to adopt that chain then I guess there's nothing gonna happen. But if lots of people say that they need to add that since somehow its good option to choose with then provably that Roobet will work to make those adding of chain.
This case to be solve is so slim, but still he could always raised up this issue to their support so that maybe there's good update happen and his funds will be fully recovered.
Another unfortunate incident and people should be careful depositing and always watch if they are using the same network to avoid the same issue.
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
Pushing them to adopt other chains especially that BSC could help like I said before? However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
I am personally going to make a suggestion to them. Maybe you should too, just to try out some luck. I really feel bad for you because the amount is not that small and could be quite helpful to you to play the games you wanted. Besides, you were depositing the funds into the platform to play and not to withdraw it within a second. I believe the technical team should be a little more flexible in this case
~ snip ~
I think it's been quite a while since we all advised this player to contact the casino's customer support and ask them to solve the problem once again. The BTC bull run has turned his ETH into a very significant amount, which is certainly too much of a shame to lose. And of course it's worth continuing to insist on returning this large amount.
But, however, maybe he has already solved this issue? He just hasn't written anything here?
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
By the way, this is a very good example of how a casino can show respectful and kind attitude to some clients.
Such help in solving complex problems certainly shows how user-friendly a casino can be. And I hope that Roobet also belongs to such casinos.
If you ask me, it’s still possible to recover the funds because Roobet has access to the address where the ETH sent. However, Roobet might be unwilling to assist due to various reasons or considerations for not handling those funds. One reason they might avoid interfering is the potential risk of exploitation, which could lead to hacking or disruptions in their system.
It can be recovered or credited to their account if Roobet allows the method he used to deposit ETH on that network/token. For now, all they can do is wait for that to happen.
It can be recovered or credited to their account if Roobet allows the method he used to deposit ETH on that network/token. For now, all they can do is wait for that to happen.
There's still a chance to recover that if they support and say something about people could recover those funds sent in wrong chain. But if they have clear rules towards this and say that they are not entertaining this kind of issue then I guess there's nothing to do with that issue since in first place the affected person cannot blame Roobet for what happen since he is the one who commit a mistake for sending his funds on a wrong chain.
Maybe in future they might support hose things and this is I think the only thing he could do so that he can possibly recover those missing funds.
If you ask me, it’s still possible to recover the funds because Roobet has access to the address where the ETH sent. However, Roobet might be unwilling to assist due to various reasons or considerations for not handling those funds. One reason they might avoid interfering is the potential risk of exploitation, which could lead to hacking or disruptions in their system.
It can be recovered or credited to their account if Roobet allows the method he used to deposit ETH on that network/token. For now, all they can do is wait for that to happen.
Most platforms don't support customers to claim coins or tokens sent to a wrong blockchain. They can do it but security wise for their platform treasury, they are not too opened for customer support in these cases. Some platforms can support customers, but with support fee and it's not cheap but very expensive. If your lost fund is not big, let it go because it doesn't worth to pay expensive support fee for your fund reclaim.It can be recovered or credited to their account if Roobet allows the method he used to deposit ETH on that network/token. For now, all they can do is wait for that to happen.
However, support or not, it's policy of each platform and if they state in ToS that they don't support it, then they state it again in Customer Support conversation with you, it's done and your case can be considered as a Closed Case.
There are warnings in Deposit and Withdrawal Procedure on both platforms, so if you as a user, ignored all these important warnings, it's your big responsibility to be so careless.
Unfortunately, I received yet another response stating that they cannot assist because they do not support the BSC network, and their entire system is automated, meaning the funds remain lost.
However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
I guess there's no other option but to move on on your funds lose since as Roobet support they cannot help you in this case since they are not supporting BSC network in their casino. However, as I understand it, roobet.com support likely cannot access that wallet directly. They would need to escalate this case to someone higher up, which means they wouldn’t gain any benefit (fees) from handling this issue. As a result, they are probably not even motivated to escalate the matter further.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
So with those situation I guess that put a dot on your case and I guess there's no one here could help you to solve that kind of issue.
Also moderator of this forum cannot do anything in this issue and for sure they won't bother to pay attention to help this case, since this bad mistake on your side. So don't give unnecessary hopes since you are just giving yourself a stress for continue thinking about that funds lost.
If you ask me, it’s still possible to recover the funds because Roobet has access to the address where the ETH sent. However, Roobet might be unwilling to assist due to various reasons or considerations for not handling those funds. One reason they might avoid interfering is the potential risk of exploitation, which could lead to hacking or disruptions in their system.
It can be recovered or credited to their account if Roobet allows the method he used to deposit ETH on that network/token. For now, all they can do is wait for that to happen.
I guess there's no other option but to move on on your funds lose since as Roobet support they cannot help you in this case since they are not supporting BSC network in their casino.
So with those situation I guess that put a dot on your case and I guess there's no one here could help you to solve that kind of issue.
So with those situation I guess that put a dot on your case and I guess there's no one here could help you to solve that kind of issue.
The amount is question is 3.1 ETH and it is not a small amount. This amount is available on the BSC Chain, so if the support wants they can recover the funds manually. Even in an automated systems, the manual intervention can be done for the interest of the gambler where he deposited on the wrong chain by mistake.
So, the only option now is that a moderator on this forum, who has contacts with higher-level individuals at roobet.com, might be willing to help me resolve this problem for a fee.
Moderator of this forum has no connection with the gambling site owners. Gambling sites just have an ANN thread listed here and that does not mean that the moderator is involved in that business. So no mods or admin of bitcointalk can help you recover funds.
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