This can be seen on many online platforms, that there is hardly any interaction with users via Twitter. I think this is also due to the fact that it is very difficult to discuss and respond to accusations there - which would certainly have been the case with the introduction of KYC at Roobet and would have unnecessarily raised dust, possibly scaring off new users. So I understand that they are deliberately focusing on purely advertising promotions (and things like that) via Twitter.
@UserU from what I understand casinos focus on forums like these, and blog posts for publicity because they can calculate their ROI from it. However when it comes to Twitter, anyone can create mass fake accounts and take their posts down, and till the time they pay and continue to interact it’s fine if they’re less active on Twitter.
That's the issue with most casinos I come across. They should be communicating with players so at least there's "human interaction". I'm pretty sure we would be satisfied if a representative or owner directly responds to our tweets, regardless of the situation.
For freebies, no one would care but if players have issues, social medias are a powerful tool to make or break a brand.
Below is what I would call of a good example of public relations. The owner himself
(of a site which I promote, but solely for the sake of discussion here and not as a self-advertising material to respect the rules) responds to inquiries/ complaints of his own site. And while the official account handle (500) itself is managed separately by a manager, TheSuspect still makes an effort to address concerns.
Now that's a brand that we all would want to be part of.