Topic: Roobet.com | Crypto’s Fastest Growing Casino 🦘 - page 312. (Read 84536 times)

You can also send a private message to their Twitter account that I once did when I requested something from them related to my account. In their promotional tweets, they don't pay attention to the comments there, especially if the concern is not related, even though maybe other sites are the same. Also, Hhampuz is here and he said that he will report to the teams when there are grievances in their thread that are lacking in awareness.

There's a lot of way to communicate with them but if you are are having a hard time communicating them using the support on their site then I believe there's something wrong though we can really ask Hhampuz for some help but having a great support coming from the team are still better. If you are experiencing problem, use all the communications as much as possible until they hear your concern.

The support is quickly responding as long as your issue is worth answering , there are instance that they ignored some topics when it is nonsense .

but bothering @HHampuz will also cost you some bad reaction like what he Did in the event conducted by roobet here .

Hhampuz handle the campaign only and he is not the incharge on support side so people need to understand the different scope of jobs here and bothering him will not give any result. So its good to contact the support directly if there's a running issue since they are the right person who can solve any issues on this casino. So far Roobet support is on of the best in this industry and they are really fast in terms of solving the problems of their players.

rodskee

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Quote from: Hhampuz on June 26, 2021, 03:10:19 AM

You can also send a private message to their Twitter account that I once did when I requested something from them related to my account. In their promotional tweets, they don't pay attention to the comments there, especially if the concern is not related, even though maybe other sites are the same. Also, Hhampuz is here and he said that he will report to the teams when there are grievances in their thread that are lacking in awareness.

There's a lot of way to communicate with them but if you are are having a hard time communicating them using the support on their site then I believe there's something wrong though we can really ask Hhampuz for some help but having a great support coming from the team are still better. If you are experiencing problem, use all the communications as much as possible until they hear your concern.

The support is quickly responding as long as your issue is worth answering , there are instance that they ignored some topics when it is nonsense .

but bothering @HHampuz will also cost you some bad reaction like what he Did in the event conducted by roobet here .

Quote from: markzenn11 on June 25, 2021, 10:36:41 PM

havent seen the 50usd prize yet, at my roobet account, there's nothing there. pls update

I got your PM and this has never had an instant payout, not sure what you are on about. Bugging live support about it (which I've mentioned, they will be unable to help you besides it being annoying).

Your prize will be credited but from here on out please do not participate in any promos managed by me, thanks!

and i guess same as the support made the decision also because of behavior ..

Lakai01

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Quote from: FanEagle on June 28, 2021, 05:04:59 PM

After the first hour I just wanted to see what happened and they said they will take care of it and 2-3 hours later it was there, so was it the support? Was it natural order of things? I do not know but certainly it wasn't any quicker.

Especially when transferring BTC, the platforms (gambling, exchanges, ...) often require quite a high number of confirmations before the coins are actually credited. Depending on how high the fees were when the coins were transferred, this can take a few hours with, for example, 5 required confirmations.

In this case, the support has no possibility to intervene and accelerate the transfer.

FanEagle

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Quote from: onecall123 on June 27, 2021, 09:52:06 AM

Support team are available almost 24 hours and 7 days. Roobet support team kinda supersonic quick lol, they will guide you if you having any difficulties. To keep your business expand and user friendly you have to give your customer doorstep service. Those are having a hard time just knock their live support, they will assist you immediately. I have experienced their support which is quite active. I had experienced some delays with my withdrawals, as you said all their withdrawals instantly, however if there needs checking it can require some time.

It is not really about being quick to respond, but more about being quick the resolve. I had only 2 small tiny stuff (deposit not being there as quickly as I would like to) problems so far and that's it, nothing more (supports job is easy when the website rarely ever has any problems) and when I contacted them about them, they were very quick to respond.

However the problem arrived about not being quick to solve. My problem was a bit different than other problems, it is a problem that would be solved even without support, it is just deposit and even if it takes 48 hours to show up on my account, it will be there 100% guaranteed (because roobet is legit) so it wasn't a big deal. After the first hour I just wanted to see what happened and they said they will take care of it and 2-3 hours later it was there, so was it the support? Was it natural order of things? I do not know but certainly it wasn't any quicker.

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Quote from: aysg76 on June 27, 2021, 09:08:14 AM

-snip-
The support team is responsive for Roobet casino and that's why they are running successfully from the past year and most of the issues are resolved within short span of time.If they are not responding then it might be that the issue is not of major concern or thay require quick actions like I was reading a post which says they do not respond on twiiter but they are just giving codes and information sharing on that platform as no official support team is present there.You must go through proper channel for queries if any and they will respond.Talking about major withdrawal request it will take some time as they need to comply with AML policy and monitor the overall withdrawal themselves that could take time so not an issue if you have win it in legit manner.

Support team are available almost 24 hours and 7 days. Roobet support team kinda supersonic quick lol, they will guide you if you having any difficulties. To keep your business expand and user friendly you have to give your customer doorstep service. Those are having a hard time just knock their live support, they will assist you immediately. I have experienced their support which is quite active. I had experienced some delays with my withdrawals, as you said all their withdrawals instantly, however if there needs checking it can require some time.

aysg76

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Quote from: $crypto$ on June 26, 2021, 10:28:20 AM

Quote from: Furious 7 on June 25, 2021, 01:23:55 PM

Every major gambling site will certainly have fast support and the staff will be placed in various fields and if a problem occurs, of course, the support staff will respond faster to solve the problem, I think there are no serious complaints about this so that's all OK, I'm like you, the problem was resolved in just 5 minutes, meaning their support is very responsive to every client who has a problem.

Fast support is good to help service becomes more reliable and friendly. People will look at scam accusation, complaints or compliments on support to see how one service looks like. It is good to know your problem was supported quickly and resolved very fast as well.

The roobet support is indeed very fast and I admit it is reliable, often has minor issues but it's all resolved.

Quote

I think it's only natural that the delay of the withdrawal is delayed a little maybe it's because of the slow confirmation of the block or indeed something else so it can't be faulted that the direct support will wait a little more at some point and it will definitely be sent to the withdrawn wallet.

Withdrawal requests on big services usually will be handled automatically. Only big withdrawal requests will be considered deeper and might go through manual processes that take longer Pending time. When such big withdrawal requests are approved, transactions will be broadcasted immediately.

On big gambling sites, withdrawals are almost immediately.

If the withdrawal request is in large quantities, it is only natural that it must be processed manually, the team will definitely check so that no one is cheating with the large withdrawal so that it will take a long time to process it. Even I am aware of this, but normally withdrawal normally will be fine no need to worry.

The support team is responsive for Roobet casino and that's why they are running successfully from the past year and most of the issues are resolved within short span of time.If they are not responding then it might be that the issue is not of major concern or thay require quick actions like I was reading a post which says they do not respond on twiiter but they are just giving codes and information sharing on that platform as no official support team is present there.You must go through proper channel for queries if any and they will respond.Talking about major withdrawal request it will take some time as they need to comply with AML policy and monitor the overall withdrawal themselves that could take time so not an issue if you have win it in legit manner.

dezoel

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Quote from: Furious 7 on June 25, 2021, 01:23:55 PM

Every major gambling site will certainly have fast support and the staff will be placed in various fields and if a problem occurs, of course, the support staff will respond faster to solve the problem, I think there are no serious complaints about this so that's all OK, I'm like you, the problem was resolved in just 5 minutes, meaning their support is very responsive to every client who has a problem.

Fast support is good to help service becomes more reliable and friendly. People will look at scam accusation, complaints or compliments on support to see how one service looks like. It is good to know your problem was supported quickly and resolved very fast as well.

Honestly fast support is the key to a great place, without that we are not going to end up seeing something marvelous, no place could do everything else perfect and have a bad support and still be good. You could literally spend a million dollars on the website making (coding and design and stuff) and a million dollars on marketing, have the best promotions best bonuses and basically everything perfect, without the support you are going to suck.

This is why I think it is obvious that we should be focusing on something that is more support related in every single place. I do not mean to say roobet has a bad support, but they certainly do not have their support as well as their other stuff, look at their promotions and competitions and marketing, they are a mile better than the support, hence why there is a chance they can improve it as well.

$crypto$

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Quote from: Furious 7 on June 25, 2021, 01:23:55 PM

Every major gambling site will certainly have fast support and the staff will be placed in various fields and if a problem occurs, of course, the support staff will respond faster to solve the problem, I think there are no serious complaints about this so that's all OK, I'm like you, the problem was resolved in just 5 minutes, meaning their support is very responsive to every client who has a problem.

Fast support is good to help service becomes more reliable and friendly. People will look at scam accusation, complaints or compliments on support to see how one service looks like. It is good to know your problem was supported quickly and resolved very fast as well.

The roobet support is indeed very fast and I admit it is reliable, often has minor issues but it's all resolved.

Quote from: Furious 7 on June 25, 2021, 01:23:55 PM

Quote

I think it's only natural that the delay of the withdrawal is delayed a little maybe it's because of the slow confirmation of the block or indeed something else so it can't be faulted that the direct support will wait a little more at some point and it will definitely be sent to the withdrawn wallet.

Withdrawal requests on big services usually will be handled automatically. Only big withdrawal requests will be considered deeper and might go through manual processes that take longer Pending time. When such big withdrawal requests are approved, transactions will be broadcasted immediately.

On big gambling sites, withdrawals are almost immediately.

If the withdrawal request is in large quantities, it is only natural that it must be processed manually, the team will definitely check so that no one is cheating with the large withdrawal so that it will take a long time to process it. Even I am aware of this, but normally withdrawal normally will be fine no need to worry.

hd49728

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Not your keys, not your coins!

Every major gambling site will certainly have fast support and the staff will be placed in various fields and if a problem occurs, of course, the support staff will respond faster to solve the problem, I think there are no serious complaints about this so that's all OK, I'm like you, the problem was resolved in just 5 minutes, meaning their support is very responsive to every client who has a problem.

Fast support is good to help service becomes more reliable and friendly. People will look at scam accusation, complaints or compliments on support to see how one service looks like. It is good to know your problem was supported quickly and resolved very fast as well.

Quote

I think it's only natural that the delay of the withdrawal is delayed a little maybe it's because of the slow confirmation of the block or indeed something else so it can't be faulted that the direct support will wait a little more at some point and it will definitely be sent to the withdrawn wallet.

Withdrawal requests on big services usually will be handled automatically. Only big withdrawal requests will be considered deeper and might go through manual processes that take longer Pending time. When such big withdrawal requests are approved, transactions will be broadcasted immediately.

On big gambling sites, withdrawals are almost immediately.

Furious 7

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Quote from: Hamphser on June 23, 2021, 06:34:52 PM

Quote from: Hamphser on June 23, 2021, 06:34:52 PM

-skip-

Actually their support is quite active because when i had experienced some delays with my withdrawals then i tend to contact them directly and make out some response out of 5 minutes as far as i remember and i do tell off my issue and they had resolved out the issue or problem with ease.

Sometimes we should consider too the operation times on where these supports are mainly active but its just odd if thats the case that there are no support to respond on a big and popular site like this.

They should at least put some emphasis or focus when it comes to that area.

Every major gambling site will certainly have fast support and the staff will be placed in various fields and if a problem occurs, of course, the support staff will respond faster to solve the problem, I think there are no serious complaints about this so that's all OK, I'm like you, the problem was resolved in just 5 minutes, meaning their support is very responsive to every client who has a problem.

I think it's only natural that the delay of the withdrawal is delayed a little maybe it's because of the slow confirmation of the block or indeed something else so it can't be faulted that the direct support will wait a little more at some point and it will definitely be sent to the withdrawn wallet.

In fact, I believe that popular gambling sites will definitely solve the problem well and quickly.

dezoel

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Actually their support is quite active because when i had experienced some delays with my withdrawals then i tend to contact them directly and make out some response out of 5 minutes as far as i remember and i do tell off my issue and they had resolved out the issue or problem with ease.

Sometimes we should consider too the operation times on where these supports are mainly active but its just odd if thats the case that there are no support to respond on a big and popular site like this.

They should at least put some emphasis or focus when it comes to that area.

I do believe that it is not about the number of support staff, it is a casino and usually the problems are not that tricky at all and no matter how great of a support staff you are, in the end if there is a technical problem you send it to the technical people who handle that kind of stuff.

It means just one person, at the top of every support staff, organizing everything, and pressuring everyone at other parts like IT or coders simply, and keep checking which complaint is solved and which is not would be enough, hell just one person would be enough, just check every complaint from every source and keep delegating it to the parts in company that should take a look at it and according to result write back a response, that's it. It is a simple job when given the correct tools and you have the experience in it, it is very very difficult with 100 people if they are new and do not have the tools.

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