Topic: Roobet.com not paying on their mistakes (Read 3438 times)

I am also removed my negative feedback. it doesn't make sense if they fixed the thing after all and also in your case.
As I say in my previous comment here, they did the wrong thing and instead of turning all this into their positive promotion, they entered into a problematic debate here. that they immediately reacted rationally, now they would have a maximum reputation here.
Whatever I actually think everyone deserves another chance, hope they learned a lesson.

I am glad to see this issue is resolved finally.
It shows that we can all talk to each other and correct our mistakes.
Nothing is set in stones.
I also deleted my feedback for Roobet, and I hope others will consider changing their feedback.

Nifty, glad it got worked out.   I'd agree if the bet is taken it should pay out but also the company wants to limit their risk involved in any one game.  I can see why they'd not want to honor outlier 'errors' as such.
   Its also very much the case that gambling is a leisure pursuit, its not open market risk where you have to get a lawyer to read through the prospectus before taking a gamble.  Its really advisable for any site to avoid leaving the customers feeling like the rules were tricky or deceptive even, obviously we all get sour enough from losing out the normal risk route nevermind overly intricate or small print type failings.

Fair (succinct) point :p

Since yahoo62278, the original complainant had remove his negative rating to Roobet, maybe it's time for Isildur (official) to evaluate the trust his gave to Roobet and maybe change it to neutral.

No offense but if you cannot provide proof what do you expect them to do? You need to have proof and ant will take care of ya

No surprise here.
I've had multiple issues on the site regarding bugs.
The first was an auto bet system I had in place on their game called "Crash", where I'd double my bet on a loss and reset it to normal on a win (using their auto bet option).
I had lost a few times in a row which spiked my bet up a bunch in comparison to my bankroll and had won to offset my losses + a bit of profit. Well the system was bugged and it doubled my bet on a win which I did not instruct the auto bet feature to do.
To add to that point, I was not the only person that this happened to since there was a small community of us all trying to work this system to make a bit of extra cash. We all agreed that this bug did occur, and we all lost money because of it.
Well, me and another member of the site brought it to RooBet's attention and they said that their system is completely fine and they found no bugs. Well to be fair we ran this system for about 48 hours, and within 12 hours they said that they couldn't replicate the bug. Maybe if they tried it for longer than 12 hours they'd run into this issue? Just seems like they do not care about their customers.
Big red flag to me, just screams out scam. I would avoid this website completely.

The best part is, they said since I didn't have video proof they couldn't do anything about it. After this I decided I would record 24/7 and see what I could find.
Around 5:50AM last night I discovered on my recordings that they actually didn't pay me out for a bet I placed with my crash system. I contacted support and they said again, "Well if you dont have video we cant do anything" . Its completely irrational to ask a customer on your gambling website to record their screen 24/7 but since I knew how they scammed me before I did indeed have video proof.
I sent it to them and they gave me my money back but they still will not acknowledge the fact that their system is bugged.

I would advise NOT to play on this site and to go elsewhere.

Reopened this thread to let everyone know roobet contacted me and finally partially took care of the issue. Their teams marketing manager Ant reached out and we had a chat.

Again thanks to all for your opinions and support.

I hopped on last night for a bit, not because I cannot do without them, but I cannot lose there. Have never been down on the site since they opened, so I may as well take some of their bankroll away from them.

I have never argued that the site was dishonest over anything except that 1 bet. TOS or not, what happened IMO was not the correct action. Some agree, some don't, that's their choice. As well as the bug bonuses offered for everything I found were laughable.

Regardless, their dev messaged me and restored my chat. Not that I plan on chatting much. I did notice the reset my stats as well, so I am no longer able to look up old bets.

Its Christmas, there will likely never be a resolution that I agree with, so no point in continually bitching over what happened. People are aware of the situation and it will always be a mark on them. So I think the best action is to lock this thread and move on. People can check their profile and see the situation and make their own decisions.

I'll leave this open for the rest of the day so users can put any final remarks, good or bad, but when I log off tonight this will be locked.

Thanks to everyone for your opinions, whether you agreed or disagreed with me. I think at worst we got to see a semi healthy discussion on casino dos and don'ts and how people view how the situation could've or should've been handled. So many good points of view to look at and think about.

That was exactly my point all the time, completely lame really... I have said enough though so now I am really out. Glad someone also agreed that this is the worst thing about all this.

Lawfully they are fine what they did, but when it comes to morally the community seems divided. I think its down to the individual whether they want to use Roobet. I honestly thought they would have sorted this out just to make themselves look good, but they chose not too, and I imagine they'll lose loyal customers because of it.

Although, the thing is with the betting industry users don't care as long as they're getting their gambling fix. I've known many of gambling addicts who have been screwed by the casino they've been playing in, but still continue to play on because they just can't do without it. I'm not very familiar with this betting niche, but Roobet don't seem overly concerned about it.

I don't like the treatment of blocking Yahoo, and for that reason alone I'd probably avoid Roobet in the future.

The main problem is asymmetry.

If yahoo lost his bet, he would just lose ALL his money and the conditions of the bet would apply. However, if he won, he would not win the full price, so the bet conditions do not apply.

This is dishonest. You know the code wasn't properly designed and you let it run online anyway, hurting players money and balance (when users misclick or when they are newbies).

They knowingly allowed player to place bet, yahoo placed whole $300+. They accepted that bet. So how OP screwed them? He won?

Why is this relevant for this thread? Pretend it is some newbie account who is gambling for first time.

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If it is stated (not hidden) that max profit is $2000 and they calculated $55.55 for that bet, then player actually made $2000 - $55 = 1944.45 profit. It is either not $2000 or they messed up while calculating bet amount.

Maybe they wanted to say maximum win amount? Nah, confirmed, it is profit:

Its hard to keep trying to get people to see the other point of view. It is far too convenient to jump to the conclusion of "Customer first, yayyy". In a p2p global economy, maybe it is time for people to realize that things don't always work just one way. People working on shoestring budgets WILL take into account the whole interpersonal thing going on here. Them blocking Yahoo on chat shows this. In eastern cultures, a lot of things are decided not just contractually but even on personal relationships. You may not agree with that but that is YOUR cultural baggage. People who are actually working in such settings are definitely coming to the same conclusions..
I'd love to quote the very competent Mr. Klaassen on this for people who don't want to read the full article:

Yahoo single-handedly manages some of the lowest paying services out here, and works on the principle of "Quantity over Quality" himself. It is quite pretentious that he is posturing as if he doesn't understand how these shoestring services work or how much of a hit it'd be for them by giving him another ~2K-8K USD.

Also, this'd all be so much better if the owners of this bloody casino came over and refunded his over bet amount and added something as a bug bounty.

I think everyone should stay on topic and not deviate to Ad Hominem attacks.

Hhampuz and many others in this thread revert to bringing up assumptions about worn signatures, talking with OP, being affiliated with roobet/ being a competitor, etc. and try to discredit valid inputs which I don't even bother replying to (and you shouldn't either).

I also don't think 'just because a land-based casino is doing something' that we should accept such a 'debatably low' standard either.

Roobet did the literal bare minimum - only gave out what they claim is their obligated duty to payout and a minuscule bounty. (I give bigger bounties away for feedback on typos so that's simply insulting)

My opinion at this point is that they don't care about players nor their responsibility to their players either. All we can do is put out the warnings so hopefully, the next person avoids having to deal with this shoddiness.

Thanks @ OP for the warning as to what I agree is scammy behavior, I certainly will not try play here at all.

@ Roobet, feel free to discuss this further with me as I'm always open to dialogue but I think you should be ashamed.

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Regardless of the result, this is the conclusion that should have happened:

Payout of 36x or 0x based on maximum bet amount.
Difference between maximum bet amount and wagered bet amount is refunded.

Done.

Hhampuz... this should happen AUTOMATICALLY shouldnt it?!?! (Edit: I know they fixed it in the beginning of Dec but that doesnt change the facts at all)

As a side note: They will be closing shop rather sooner than later anyways - all the drama with yahoo and people in their ann are also making jokes of them "NOT honest online casino" - yeah, gamblers tend to complain bla bla bla but there are things people are right with.

I am also out - There is no need to discuss this further because everything is crystal clear... Well, too bad for them I am afraid... What happened here and how they handled the whole situation started as a bad joke and became a desaster.

You are basing that off of what one support agent replied to yahoo in one email. I am sure that if you were to bring it up they would 100% refund the over amount. Either way this thread is turning into cancer so I'm done.

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Which it now does.

Yes mate and thats exactly what I am saying the whole time - you will be refunded your "over max" bet in any case - that wouldnt happen at roobet though! If yahoo lost that $300 bet, they wouldnt have refunded anything at all! And thats what makes the whole story even worse...

That's not how land based casinos work... if you place over max bet... you'll be refunded your "over max" bet (ie. how much you bet over the maximum) regardless of win or lose.

So, if you win, then they simply pay out as if you placed max bet, and then also give back the over payment... if you lose they take max bet only and give back the over payment.

It would be unethical to ask for money which they lost - bet is a bet, at least from where I am coming from.

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Roobet should pay yahoo his winning and no one can change my opinion.

$11000 is very bad way for gambling site to lose costumers, final line, it is -EV and it should be piece of cake for casino to get that money back. Not professional if you ask me, as I can see from this thread they already lost 2-3 potential costumers. Definitely not a good start.