Roobet.com not paying on their mistakes - page 6.

The Cryptovator

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Quote from: Hhampuz on December 04, 2019, 03:24:11 AM

I'm not on DT

.

You are !

Quote from: yahoo62278 on December 04, 2019, 02:49:49 AM

Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

You are not wrong at your end since you are victim on this case. Other DT's didn't tag means they were not on any conclusion yet. It doesn't prove your feedback isn't appropriate, Hhampuz countered your feedback means he isn't agree with your feedback and scam accusation.

I don't know if someone else will agree with me or not, but I will leave my opinion,
1. Yahoo62278 know that maximum win bet 2000$ but it was happened by misclick.
2. Roobet had bugs and they were not aware about that.

So finally yahoo62278 won the bet. Due to both side mistake. So I think it would be reasonable to pay at least 50% of wining money pay to yahoo62278. Roobet should learn from it and this would be a lesson for them and other casino as well.
Now depends on both party if they become agree with it they might proceed and mark this thread resolve..

Again repeat, this is my opinion only. I am not forcing anyone or not going to tag or counter feedback for that.

Hope somehow both party would be come a solution.

Edit;

Quote from: The-One-Above-All on December 04, 2019, 03:35:14 AM

@Coolcryptovator

you agreement or not is irrelevant. The clear definition of scamming requires a deception or attempted deception at the very least. He has admitted he was NOT deceived and made a mistake.

Do you understand yet??

Topic title didn't say about scam from beginning and since topic has moved to reputation, look like fine now. Subject should be discusse in order to come conclusion.

Hhampuz

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Meh.

Quote from: The-One-Above-All on December 04, 2019, 03:17:33 AM

People on DT should not be running sig campaigns nor promoting them. they should be wealthy bitcoin enthusiasts that are not bottom feeding scum bags that will do or say anything to make some btc dust.

I'm not on DT

.

On topic: No conflict of interest here, the $150/week I make with Roobet won't matter much if I'd lose it. My opinions are my own and I am entitled to them, just as you are to yours. I don't want to make things personal here since I like yahoo so this is the path I've chosen.

The-One-Above-All

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Quote from: LoyceV on December 04, 2019, 03:11:41 AM

Quote from: yahoo62278 on December 04, 2019, 02:49:49 AM

My feedback is correct and I don't think countering is really warranted. Opinions?

Agreed.
It looks like a conflict of interest for Hhampuz, since he's managing Roobet's signature campaign.

You are wrong and right.

Yahoo is in the wrong calling it a SCAM.

Where is the deception??

Hhampuz would usually go along with him but since it is a conflict of interests he is going the other way.

LOL the trust system hey haha

No objective transparent rules = clusterfuck

This is why ALL conflicts of interest need to be removed where ever possible

People on DT should not be running sig campaigns nor promoting them. they should be wealthy bitcoin enthusiasts that are not bottom feeding scum bags that will do or say anything to make some btc dust.

LoyceV

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Quote from: yahoo62278 on December 04, 2019, 02:49:49 AM

My feedback is correct and I don't think countering is really warranted. Opinions?

Agreed.
It looks like a conflict of interest for Hhampuz, since he's managing Roobet's signature campaign.

The-One-Above-All

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Quote from: yahoo62278 on December 03, 2019, 03:04:43 PM

What happened::
Roobet allowed a bet of over $300 on their roolette and refused to pay the winnings of $11662

Dec 2nd I had placed a large wager on their roolette game on bronze and doubled my winnings. The next bet I went to bet on Gold and didn't lower my bet amount. Misclicked all in for $323.949 dollars. The bet actually won and I got paid $2000. The winnings totaled $11662.164 but being as the max win is $2000 they only paid $2000.

Now, I am well aware that the max win is $2000, I am not disputing that fact

max win is 2000, then max win is 2000

you admit miss clicking

sure they should code it so you can not over bet

THAT DOES NOT MEAN IT IS A SCAM and that is not what flags/tags are for.

This actually appears to me as a case of clear blackmail or extortion on yahoos part. Trying to leverage again the trust system to force OVER PAYMENT.

You knew you could only win 2000, you admit you did not intend to bet that much and it was YOUR MISTAKE.

It is a bit skanky of them to leave it like this, but they are obviously leaving it to idiots to make mistakes to add to their edge.

You can't say someone is scamming you because you made a mistake. Withdraw the flag and stop using it as clear leverage to force them to over pay you for YOUR MISTAKE.

ARE you saying you will remove your red tag if they over pay you beyond the stated max 2000 bet??

yahoo62278

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Quote from: hacker1001101001 on December 04, 2019, 03:03:00 AM

Quote from: yahoo62278 on December 04, 2019, 02:49:49 AM

This is correct. They paid $2000 to my account and the other 9662 was just a mirage.

Looks like Hhampuz disagrees with my neg on them.

Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

I agree with Hhampuz here, they were not untrustworthy to you as you already knew the max wining amount for the bet was 2000$. You even knew they were still bug fixing but it was not a bug as they mentioned.

Neutral comment about one could not get high winnings paid could be suited.

Could agree with you and disagree with you. Yes I knew some fixes were happening at some point, but if the games were not operating correctly, then they should've been shut down like the dice was. Instead a misclick happened and the bet was accepted.

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Quote from: yahoo62278 on December 04, 2019, 02:49:49 AM

This is correct. They paid $2000 to my account and the other 9662 was just a mirage.

Looks like Hhampuz disagrees with my neg on them.

Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

I agree with Hhampuz here, they were not untrustworthy to you as you already knew the max wining amount for the bet was 2000$. You even knew they were still bug fixing but it was not a bug as they mentioned.

Neutral comment about one could not get high winnings paid could be suited.

yahoo62278

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Quote from: Get-Paid.com on December 04, 2019, 02:44:49 AM

Quote from: The Cryptovator on December 04, 2019, 02:25:53 AM

Roobet should allow yahoo62278 to withdraw his won fund.

They allowed him to withdraw his funds, they just haven't credited yahoo with the correct amount.

If you bet $300 on odds of 36x and the bet is accepted then I agree - this should be paid, whetehr you like it or not.

Not paying the $9k to yahoo would only cause bad reputation moving forward - I'd also advise Roobet to do the right thing here.

This is correct. They paid $2000 to my account and the other 9662 was just a mirage.

Looks like Hhampuz disagrees with my neg on them.

Doesn't look like anyone else is tagging them either, so maybe I should move this to reputation instead of scam accusation? My feedback is correct and I don't think countering is really warranted. Opinions?

Quote from: Rikafip on December 04, 2019, 02:37:51 AM

in some cases casino and gambler found some middle ground and from what i noticed, @yahoo62278 suggest that as well

Yes I was willing to meet in the middle since I made an error and they made an error IMO.

Get-Paid.com

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Quote from: The Cryptovator on December 04, 2019, 02:25:53 AM

Roobet should allow yahoo62278 to withdraw his won fund.

They allowed him to withdraw his funds, they just haven't credited yahoo with the correct amount.

If you bet $300 on odds of 36x and the bet is accepted then I agree - this should be paid, whetehr you like it or not.

Not paying the $9k to yahoo would only cause bad reputation moving forward - I'd also advise Roobet to do the right thing here.

Rikafip

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Quote from: absolutely-positioned on December 03, 2019, 03:57:02 PM

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. Y

This thing doesn't make much sense, are your members expected to have calculator next to them when gambling? And somehow i doubt that casinos with "mechanic" like that will keep going in the long run. There must be some kind of protection for users, and it has to be user friendly to keep retention high.

I worked in gambling industry for years and saw my share of mistakes/similar issues, and what proved to be the smartest move was to man up , pay the win (in some cases casino and gambler found some middle ground and from what i noticed, @yahoo62278 suggest that as well) , and make sure that kind of thing doesn't happen.

Think it this way, it could have been even worse for you, someone could bet much higher amount, and then it would be even bigger issue for you. Keep in mind, sorting these kind of things in customer favor is also good advertisement, and way to go in this business in the long run.

The Cryptovator

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My honest review on this case is, Roobet should allow yahoo62278 to withdraw his won fund. Whatever mistake its came from website, not from the end of yahoo62278. Since there was possibility of lost fund so yahoo62278 were on risk. But luckily yahoo62278 won the fund instead. Refusing withdrawal of that fund isn't right decision for Roobet. What I understand from OP, he had tried to discussed with Roobet about withdrawal, Roobet failed to convince yahoo62278 and result is scam accusation. Roobet should know that even a newbie bitcointalk user could open scam accusation so why yahoo62278 can't? So they should think first about their reputation instead of money. I think it wasn't very big amount by the way.

LoyceV

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Quote from: absolutely-positioned on December 03, 2019, 03:57:02 PM

This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up.

So you're saying you raised the house edge to ~80%, and that's the way you've designed your casino.
If the bet would have lost, you wouldn't refund it, so if it wins, you should pay. It doesn't matter that the click was accidental, those things can happen, and many people have lost due to accidental clicks too.

I've never encountered an online casino that allows bets that break max profit. Please share examples!

Quote from: suchmoon on December 03, 2019, 03:57:41 PM

To be fair, according to their TOS they could have paid yahoo62278 nothing at all and instead refunded his bet. I don't this qualifies as a scam, more like the right thing to do would be to pay the full amount.

Not doing the right thing once puts an eternal shame on an online casino.

HCP

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Quote from: Danydee on December 03, 2019, 07:46:05 PM

And the player is supposed pay attention to this ?! Huh

I didn't say that...

Quote from: suchmoon on December 03, 2019, 07:46:32 PM

There is a bit of a difference here that they don't make the max bet amount known and you kinda have to figure it out by finding the max win amount and dividing it by whatever the multiplier is. Combined with the fact that they would happily collect a $5000 loss for a $2000 max win.

I agree that it was indeed poor implemented. As for collecting overmax losses, has there been a verified instance where this actually happened? If so, has the user made a claim for the erroneous overmax bet amount to be refunded? If so, was it denied? If Yes, Yes and Yes... then I would definitely agree that the Casino is in the wrong and any overmax bet amounts should be refunded.

Quote from: yahoo62278 on December 03, 2019, 09:12:29 PM

The error allowing players to bet over a max win is supposed to be fixed now.
...
If it is fixed great, they won't have the same issue pop up.

^-- This. I hope they at least gave you a "bug bounty" for your time and hassle.

yahoo62278

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Quote from: DarkStar_ on December 03, 2019, 08:46:20 PM

Quote from: yahoo62278 on December 03, 2019, 04:17:17 PM

https://i.imgur.com/3mPYARW.png

That's really bad that the autobet could force people who are running strategies such as martingale to end up placing bets with higher and higher house edges that wouldn't even allow the "strategy" to function properly by winning their full sum of losses back.

Let's look at it the other way: suppose someone found a bug that allowed them to place bets that changed the house edge in their favour (for example, they'd be betting against a -5% edge instead of a 2.7% edge). Would Roobet have paid them out, as they want players to play the way they like? Tongue

The error allowing players to bet over a max win is supposed to be fixed now.

I haven't tested it due them raising concerns about me playing hours after the roulette error.

If it is fixed great, they won't have the same issue pop up.

DarkStar_

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Quote from: yahoo62278 on December 03, 2019, 04:17:17 PM

https://i.imgur.com/3mPYARW.png

That's really bad that the autobet could force people who are running strategies such as martingale to end up placing bets with higher and higher house edges that wouldn't even allow the "strategy" to function properly by winning their full sum of losses back.

Let's look at it the other way: suppose someone found a bug that allowed them to place bets that changed the house edge in their favour (for example, they'd be betting against a -5% edge instead of a 2.7% edge). Would Roobet have paid them out, as they want players to play the way they like? Tongue

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Quote from: HCP on December 03, 2019, 07:33:30 PM

~

There is a bit of a difference here that they don't make the max bet amount known and you kinda have to figure it out by finding the max win amount and dividing it by whatever the multiplier is. Combined with the fact that they would happily collect a $5000 loss for a $2000 max win.

I can't think of a good excuse for an online casino to not enforce the max bet upfront. I'd be more concerned if they turned my webcam on to track me down Wink

Danydee

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Quote from: HCP on December 03, 2019, 07:33:30 PM

I know in (some) real life casinos... if an "overmax" bet is placed:

If it wins, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the payout is then made accordingly to the "max bet" amount.
If it loses, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the "max bet" amount is then forfeited as the bet was lost.

I've spent countless hours reviewing footage and tracking down patrons to recover over-payments to patrons who won on an overmax bet... AND to return the "extra" amount on overmax bets that were lost and should not have been taken.

So, personally, I have no problem with them only paying out the max. I don't see that as being "scammy". However, I would consider it a problem if you had lost... and they had then refused to return the "extra" amount that you should not have been able to wager in the first place.

Honestly, this seems more like a "customer service" issue than a "scam".

That being the case, I can't say I'd support this and I certainly don't think you've been scammed out of $9K

And the player is supposed pay attention to this ?! Huh

HCP

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I know in (some) real life casinos... if an "overmax" bet is placed:

If it wins, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the payout is then made accordingly to the "max bet" amount.
If it loses, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the "max bet" amount is then forfeited as the bet was lost.

I've spent countless hours reviewing footage and tracking down patrons to recover over-payments to patrons who won on an overmax bet... AND to return the "extra" amount on overmax bets that were lost and should not have been taken.

So, personally, I have no problem with them only paying out the max. I don't see that as being "scammy". However, I would consider it a problem if you had lost... and they had then refused to return the "extra" amount that you should not have been able to wager in the first place.

Honestly, this seems more like a "customer service" issue than a "scam".

That being the case, I can't say I'd support this and I certainly don't think you've been scammed out of $9K

Danydee

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From another point of view,
if playing the Roulette, I want to bet on Even/or Od I'm able to do, and if I want to bet the same amount on a specific number I can't !? Because the reaching of the limit !?? I'ts simply an aberration!
The proper to set, is a maximun bet amount.
A casino working this way, is just taking not serious what he's doing

Quote from: yahoo62278 on December 03, 2019, 04:36:33 PM

This accusation is not against the site in its entirety, just against that 1 bet. Everything else on the site, minus the bugs I have already reported work fine or are being fixed. Roobet is safe to play on as long as you pay attention to your bets.

which is a credit to you!

yahoo62278

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I was reluctant to even open this accusation. I spoke with another casino owner and asked , "If a player was to place a bet on your site that was above the max win, what would you do? I know you have precautions in place but let's assume you didn't
player placed a bet and won
The question being, would you pay the win, assuming no foul play happened?

or would you tell the player sorry"

Their response, "like usual, i paid"

I did not tell the other owner what site I was referring to so as they would give the response to crush a competitor. I trust this owner and his judgement 100% and didn't feel he would just give that answer to look good.

This accusation is not against the site in its entirety, just against that 1 bet. Everything else on the site, minus the bugs I have already reported work fine or are being fixed. Roobet is safe to play on as long as you pay attention to your bets.

Topic: Roobet.com not paying on their mistakes - page 6. (Read 3444 times)