Topic: Roobet.com not paying on their mistakes - page 7. (Read 3468 times)

Feel free to PM me what resolution you’re experiencing this on and I will have our devs take a look at why your UI looks like this. Thanks.

That's very un-user-friendly to say the least. See my screenshot above for other issues too.

Our max profit is in the same place for all of our games - yes it works on mobile.

Well that's fucked up then. The max win isn't really shown unless you go looking for it. You have to hover on the tiny icon to see it. Does it even work on mobile?

BTW there's like 3 or 4 bugs in the screenshot below.

All your points are completely valid - of course they could refer to their TOS and not pay a thing (as many gambling operators love to do by the way) - most likely they would love to do so but that would mean that all their marketing efforts in this forum went down the toilet...

Being completely honest though... (fun fact: the slogan is "Roobet - The honest online casino") - what are we talking about here? @Roobet You ACCEPTED a bet, somebody won, he needs to get paid --> as simple as that. There is actually nothing to discuss. PAY, fix the error and move on. I imagine visiting a casino, the dealer taking my 300 bucks and in case I won... "sorry max win is this but we were happy to take your money even though it was more than the max"... LOL

Side note: Yahoo is the one pointing these things out - I dont wanna know how many people are doing the same, losing while just not knowing what is going on... I dont think any player´s bet has been refunded by them in such scenario if he lost?!

Edit: There are casinos who accept bets over max profits?!?!?! What am I missing here? That doesnt even make sense to me?!
2nd Edit: Oh and I wouldnt call this a scam either... just unfair and unprofessional

To be fair, according to their TOS they could have paid yahoo62278 nothing at all and instead refunded his bet. I don't think this qualifies as a scam, more like the right thing to do would be to pay the full amount.

https://roobet.com/roulette?modal=terms


If yahoo62278 had lost, would he have lost the full amount or just the max bet amount?

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Edit for missing words, as usual noticed only when someone quoted my post.

Hello,

I am sad to see that you have created a scam acquisition against us as we have already responded to this request on our forum launch post.

In regards to being able to bet an amount that should pay over our $2,000 max profit set in place.
   This was never a bug. Some sites do allow you to place a bet over max profit and some don't. The system we had in place allowed you to place these bets, but we've never encountered someone that has placed a bet that should pay over max profit like you have. You made this request to not allow this to happen, very apparent, in our forum launch post and as stated - we will rolling out an update for this along with our dice bug fixes (when dice comes back online). You were well aware that this was not fixed yet and you accidentally placed a bet with a value that could not pay over the max profit. We understand your frustration but this on your end was a mistake and as I do hear that you feel you should be compensated for this accidental bet, your request had not been fulfilled yet and as stated you were aware of this.

For this to be placed as a scam acquisition is a bit absurd. As we hear your frustration this is not a scam or a bug in any instance, this is just how our casino was set up. There is not much more to say than I have already, but your request had been addressed in our launch post and you were aware that we were working on catering to your request. If we were a scam, why would you continue to place bets on our website hours after this has happened? This is a jab at our integrity when we have been nothing but respectful and kind to your bug reports, requests, and as a player on Roobet.

I have went ahead and had the developers update the max bet amount, so that it can not be a win above max profit so that this doesn't happen again on Roulette and Dice - our goal is to have the same done for Mines, Towers, and Crash by the end of the day today. Dice is still disabled site wide while we finish addressing each bug that you had been reported, and were rewarded for reporting.

As we grow as an online casino and adapt to peoples needs and requests, there are surely things that we will take the communities feedback along the way. This is one of those things. We strive to provide the best gambling experience to each of our users and will continue to stick by that. I will say this again, if this issue wasn't already addressed to you - prior to this incident, it would be a different scenario, but this bet was a mistake on your end when you knew that this was a request from you directly that we were working on rolling out.

Hmmm I see a lot of members with their signature campaign.
That is the problem with betting websites, as they can blindly follow the 'rules'

I have spoken with the marketing agent many times and they have always been very nice and easy to deal with. I also understand they are in the midst of fixing these errors, but at the time of the bet the errors were not fixed. Was definitely not me exploiting them in any way. I just happened to misclick, their casino accepted the bet, and I won. Should be a no brainer to pay the bet and move on, rush your devs to get things fixed faster.

Your claim is right and I also think you should be paid in full. The casino should have adjusted your stake against the max win but instead it didn't and hence should pay the full amount since they accepted the bet.

I have removed promotional materials supporting them for now. Hope they will hear you out and will pay you in full.

What happened::
Roobet allowed a bet of over $300 on their roolette and refused to pay the winnings of $11662

Dec 2nd I had placed a large wager on their roolette game on bronze and doubled my winnings. The next bet I went to bet on Gold and didn't lower my bet amount. Misclicked all in for $323.949 dollars. The bet actually won and I got paid $2000. The winnings totaled $11662.164 but being as the max win is $2000 they only paid $2000.

Now, I am well aware that the max win is $2000, I am not disputing that fact 1 bit. I am also aware that they are fixing a load of bugs I pointed out in their dice game, also the reason their dice is not working right now. Their support took my advice and is taking care of the problem. I was told that they are also fixing the site where you cannot bet more then the max payout would be.

The problem is, their casino accepted the bet. They should pay the total winnings. Again I'm well aware it was a misclick on my part, but the fault is theirs for not coding the site correctly and accepting the bet. Their dev even told me that they do not stop you from trying to win more then the max, but all they will pay is the max. It's not their responsibility to prevent players from playing the way they like, according to their dev.

IMO it is their responsibility to not deceive players and allow them to over bet(again this is supposed to be fixed but currently is not).
Scammers Profile Link:
https://bitcointalksearch.org/user/absolutely-positioned-2688418
Reference Link:
Bet Id: 5de55011a87b2e0b41fb9614
Bet Amount: 323.949

Shoulda paid out $11,662 in roolette on the gold win. I got $2000 for it. Yes was a misclick and I wouldn't have bet that high, but the casino allowed the bet and should have to honor it.

Don't have a reference link just bet id and bet amount. I'm sure a site rep can verify it.

reference of bet ID and payout

reference after verifying bet
Amount Scammed:
$9662.164
Payment Method:
Bitcoin
Proof of Payment:
PM/Chat Logs:




Additional Notes:
Other then issues that have been addressed in their gambling thread and this particular issue, I have had no bad dealings with the casino. They're cheap when it comes to paying out bug bonuses but it is what it is.

I even offered to meet them in the middle on the win and was basically refused. I feel like the fault is the casinos for allowing the bet and the bet should be paid. It shouldn't have had to come to this but this is where it stands as of now.