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Exactly, our finance dep. asks for the KYC after a withdrawal request has been made.
Thanks for the warm welcome!
KYC will be an issue to many gamblers because that has been an issue in the casino space. Not that KYC is bad, in fact it is the best but some casinos is using it to defraud gamblers win. So I will advise you to be fair with the KYC verification. If possible it should be asked on the registration process to avoid delay at the end.
Hey @Mate2237, thanks for your message.
I understand your point but actually, most players prefer to only make that effort when they know it's needed (when they won).
This especially applies to the players that play with some of our (exclusive) No-Deposit-Bonuses. If we would apply your procedure, our offer would be less attractive for these players.
However, we try to cover both needs. So when a player prefers to do the KYC earlier, he/she can do it right after the registration.
For the other players, it is fine when they just do the KYC when they know it's needed.