in previous posts i had complained about a large xmr withdrawal going missing (never turned up in my account or showed up on the block explorer). although it took since january for the missing withdrawal to get resolved, it has now been resolved. The xmr has been returned to my account. although the support and admin may be slow to respond, they did get this sorted!
also i said that xmr withdrawals were not working: everytime i tried to withdraw xmr this error message read: Something went wrong, hot wallet may be empty please be patient or contact us via email in the FAQ section.
However, i have realized that XMR WITHDRAWALS DO WORK. However, to make them work you MUST include a payment ID. Also the payment ID must be a certain length so that the payment ID box turns green. Some wallets provide an ID of the correct length but other dont (such as the Monero core wallet). If you are withdrawing to a wallet you own so you do not actually need a payment ID, just put in any numbers or letters in the payment ID box till it turns green and then withdraw. I did that twice today and it worked. obviously if you do not own the wallet (such as exchange wallet) it is important you do not put in a ramdom payment ID.
So everyone, far as i can tell this site is still safe for investing and betting and the owners/admin are trustworthy.
Did they respond to your email? If so, which email did they respond from? I deposited 0.35 BCH w/ 100+ confirmations and it still hasn't credited my account, I emailed the 2 emails I could find in this thread but haven't received a response yet, thanks.