Update: The site has a mod now or has always had a mod and they just now decide to show up on the site. Not here on the forum. Oh and guess what? I am still without my coins. They tell me to wait and be patient. They provided an email address to contact them and I did so with no response. They tell me to PM them on the site. I did so. I'll see if that gets me my coins any faster.
This site is just disappointing me more and more. What use is a chat mod in a site where the chat is dead? Seriously? A few butt kissers show up and say the site will not scam you just wait for Admin. Ugh. These people disgust me. If I get my coins, I'm running far away from this website. What a mess.
Hi, sorry to hear you're still having issues with receiving your coins. I'd like to introduce myself here formally, as you are correct, I am now in charge of general support as of yesterday on Safedice (as well as moderating SD chat). Are you having issues with XMR deposits? Please keep in mind that I am just starting out here with support, so any details you can provide me with would greatly help us both in resolving this for you. I'm very sorry that you feel so strongly regarding the site being a "scam", but I can assure you that it is not. Yes, I will admit that customer support has been less than adequate as the admin has not able to handle the flow of requests coming in, however this is why I was hired to organize and manage incoming support requests from here on out. Replies and solutions have taken much longer than they should have in the past, however you will be hard pressed to find a user who wasn't eventually taken care of especially when it comes to any deposit-related issues. To be transparent, I've been playing at Safedice for years and I do realize how frustrating it can be when support is difficult to get ahold of. Trust me, i've experienced it myself on various occasions. This set aside, the site does have some unique and innovative features that sets it apart from other dice sites. I do believe that once support is established and bolstered on the site, Safedice can be one of the most pleasurable dice sites to play at. There is most likely going to be a bit of a road ahead of me in getting Safedice to an acceptable place in terms of providing efficient customer service, however I do have faith that I can make a significant impact in a relatively quick timeframe at that. I just ask that everyone please try and be understanding while I transition into providing an acceptable level of service, as I will be doing everything I can to ensure that you are taken care of in a reasonable timeframe. We've already set up an internal ticketing system where I am able to directly manage support requests that the admin will be checking and taking care of the requests as soon as possible. With this being said, please do not hesitate to PM me here or on SD chat with any questions or concerns you may have relating to your account or the site. I will make SURE that the admin receives your request and I'll continue to inquire about it until resolved.
I'd like to thank the long-time players/investors of the site who have vouched for our legitimacy on here, its individuals like yourself who inspire me to change things around on SD for the better
![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
I look forward to serving the SD community and making it a pleasurable experience for everyone who decides to play/invest with us!
Hopefully the admin can chime in and verify this post along with my affiliation with SD as soon as possible.