Recoveries team is not ready to unlock my account even after proving the ownership of my account. Can someone please help me to get access to my original account. During covid-19 situation I am struggling financially and need my original account to liquidate some of my crypto holdings. I would really appreciate if someone can help me out here.
You can't trade with this "mobile" account and contact previous clients in the thread to re-establish trades?
The account has been hacked so many times that, at this moment, we're unable to guarantee if we're actually talking to the owner or the hacker. Since the account was hacked 3 times, we don't know if the email/private keys are in the owner's hands or not as the hacking extent seems to be pretty serious. Our stance is "no hands at all" is indefinitely better for the account than to end up in the wrong hands and we've made that clear enough by email as well.
Agreed. You may have to literally start a new user profile and start trading from scratch and use this UID ( sardasaAccountHacked ) as the "mobile" password recovery account.
There have been many posts with links to tutorials on how to choose secure passwords - ensure your email address is secure, or even start a new email just for password recovery.
These are the only user profiles with the name "sardasa" in them:
Offline sardasa Hero Member 2015-11-28 2416
Offline sardasaAccountHacked Newbie 2019-05-24 20
You could start a new profile such as
Sardasa Trader
Sardasa CryptoTrader
Sardasa BTCTrader
Sardasa Crypto
I'd suggest if you do go down that path, register the profile first then announce the name via this UID ( sardasaAccountHacked ) and also stake a new secure bitcoin wallet address:
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