Topic: SCAM ALERT: The Downfall of NitrogenSports.EU and Their Scamming Techniques - page 3. (Read 5707 times)

This is very poor from you nitrogensports. To keep your best customer in limbo like this is very bad. What hope is there for the rest of us, if big players are treated this way?

If you cannot pay the man now, how about working it out with him, instead of giving him the runaround, like you are obviously doing. Whatever rep and goodwill you have in these parts, is ebbing away. Sort this out fast.

no host and they REFUSE to answer my question - Nitrogen probably doesn't have the money, what I am hearing - I am also shocked they won't answer my basic question of why my account was locked or withdrawls frozen when I had no bonus - nobody gave me an answer then and nobody gave me an answer now

This certainly seems odd. These responses from the rep are not what I would expect. The OP is probably one of Nitrogens biggest players. Doesn't he have a dedicated host he can go to within the company to get assistance. He shouldn't have to be dealing with low-level support here. He appears to give a ton of action and thus should be treated as a VIP. Am I missing something here?

nitrogesports why does he need to open a new support ticket if the situation has been resolved as you claim. It obviously hasn't been solved since he still cannot withdraw the bitcoins

Your behaviour is shady as hell. And I don't  blame the Op for losing his rag.

He posted a screenshot showing he couldn't withdraw, after NitrogenSports said he was free to withdraw his entire balance. Instead of trying to resolve the issue, they tell him to open another support ticket and wait a couple days for a response, a process it looks he has already tried and failed at several times.

OP is absolutely too hot-headed, and it's not helping the situation. However if you put yourself in his shoes, he's got hundreds of thousands of dollars on a site which hasn't been letting him withdraw for several days.

For what it's worth, I actually like NitrogenSports. It's the site I've universally recommended people on my site when they are looking for a bitcoin sportsbook, so it really sucks to see them like this. I'm hoping it's just an isolated problem that gets fixed quickly.

Shut up! You are the moron. Who gives a fuck how trusted they are . They are obviously stalling and making stupid excuses. I wonder how you would react if it were your bitcoins.

i think you shouldnt talk about concept "trustworthiness" while you already have scam accusations on yourself lol

Most trusted ports betting site in bitcoin, and you clowns are bashing nitrogen, after they explained the situation, but OP is too hard headed and hot headed to follow simple instructions. 

This  forum is full of morons.

i also left negative trust and will not change it until jtp1109 sends screenshot that he withdrew successfully

by the time Nitrogensports said "There appear to be no restrictions on your account at this time. You are welcome to email [email protected] or submit a ticket with any specific requests." i think there shouldnt be any more disputes. if jtp1109 still cant make withdrawal Nitrogensports certainly deserves negative trust.

I would settle just for an explanation about why my withdrawl was blocked before I got the bonus - you an see you we all agree the account was fine but a technical glitch prevented me from making the withdrawl

What story are you going with nitrogen?

Leaving negative rep until NitrogenSports sorts this out. If jtp1109 can't withdraw because of dust that isn't confirming, I'm sure you will find the jtp1109 has no problem with it the couple of cents being deducted from his account. Leaving someone in limbo for so long, and taking so long to deal with his support tickets isn't acceptable imo

would you mind telling me what the tech problem was in the first place why i couldnt withdraw - as you can see from my posts - you guys told me there was no issue with my account but it wouldn't let me withdraw and it was a techichal glitch - you guys just cant keep your lies straight

your answers are not consistent and make no sense - this was before I asked for the bonus - also - you guys still wont let me withdraw or respond to me on my support ticket

ive given you over 7k btc this year and you treat me like this - shame on you

Hey jtp1109,

There appear to be no restrictions on your account at this time. You are welcome to email [email protected] or submit a ticket with any specific requests.

Thanks,

http://50.6.73.68/picit/1470163069.0337.jpg

no - same issues and they wont reply to me

The "dust deposit" is not nitrogen's fault, they're not doing that to your account. There's people on the bitcoin network who spray popular addresses with dust (probably for tracking, or advertising purposes). It is however nitrogen's fault they're blocking withdrawals when it happens, they should handle this more elegantly (like every other site I'm aware of).



According to NitrogenSport's reply you should be able to withdraw now:



Is this not the case? If you're not able to withdraw, can you take a screenshot, and I'll leave their account negative trust until they fix it.

look at the below - nothing is consistent - how is my account locked before I am issued the bonus - thank you rHavar btw - these guys have taken no accountability for their actions - this has happened for almost $1m of btc over the past 2 months

they say I added the "dust deposited" thats bullshit - its NITROGEN's fault that happens


Nitrogen Sports Support at 11:11pm on July 31, 2016
Hey 435617,
We apologise for any inconvenience and delay. We have taken a look at your account and are unable to confirm any reason on our end why you would be unable to withdraw at this time. Could you please verify and let us know the exact error message you are getting when you attempt the withdrawal and we will investigate asap.

Thank you,
Stefanie

Nitrogen Sports Support at 11:53pm on July 31, 2016
Hey 435617,

Thank you for letting us know, I have passed this on to our tech team and they will be looking at it asap. We will be in contact the moment we hear from them. Please rest assured that it is not our intention to frustrate or inconvenience you in any way and we will do our utmost to get this resolved as soon as possible.

- Stefanie

Nitrogen Sports Support at 12:09am on August 1, 2016
Hey 435617,

Thank you for waiting. Your account has now been credited with your Blackjack Bonus of 10.1387167.
As soon as we hear from our tech department regarding your error message and subsequent withdrawal issue, we will be in contact again.

This is  earlier in the week below

Nitrogen Sports Support at 5:17pm on July 27, 2016
Hello again 435617,

I do apologize for any inconvenience, and assure you that it is never our intention to frustrate our customers. Any delays were the result of standard security protocol and simple miscommunication, which was resolved as quickly as possible. After the lock was removed, I wanted to let you know that the unconfirmed deposit on your account could have prevented you from making a withdrawal. I was referring to the deposit you added at 5:45 PM. You can find the details here:

https://blockchain.info/tx/3a2e392f43bab2c343949e34ec508ca5d896cdbfa59cca99c511577dc527df5d

While we definitely understand your frustration, we do ask that users remember that support tickets can take up to 24 hours, although we try to make sure they are all answered much faster than that. Your account has been credited with 0.06304326 BTC, which is your current available lossback.

All the best,

Nitrogen Sports Support at 2:55pm on July 27, 2016
Hello 435617,

Apologies, your account has been credited with your full eligible bonus. Additionally, the lock preventing your withdrawal has been removed. Once your deposit has confirmed you will be free to remove your funds.

Thank you for your patience,

Rosita

there was a lock on my account BEFORE THE BONUS

this is SIMPLY WRONG

I did not get the bonus by design until after I withdrew my coins for this purpose - my account was locked even though I did not get any bonus' - the support team told me my account was fine and I should be able to withdraw - again, I wans't able to - Nitrogen doesnt let you play until all trades have a confirm - they typicaly dont let you play until that happens as well, so my deposits were confirmed and the support told me I was good to go but would not let me withdraw - I had all deposits confirmed, no bonus and could not withdraw

this happend 4-5x the past 3 weeks - i still dont see how your response answers that - I received no bonus, all trades confirmed because I won the coins with the funds that were confirmed and my withdrawls blocked

Good to see this come to a positive outcome, jtp1109 can you confirm you are able to withdraw your full balance?


It's not really a micro-deposit as much as a bit of automated dust transactions. You realize the user has absolutely no control over this?

 Common sense would dictate you don't let someone have hundreds of thousands of dollars (?!) being held up by a few cents. Either comp him a few cents, or just delete it from his account, or not let him withdraw the unconfirmed funds. There's a lot of ways to handle this better than letting your best customer get so desperate he has to create a scam accusation and offer 100 BTC for someone to help him get his money out of your site.


Maybe, but surely you can see there's some real customer service and policy fails here too.