Topic: SCAM ALERT: The Downfall of NitrogenSports.EU and Their Scamming Techniques - page 4. (Read 5788 times)

We would like to shed some light on the recent posting by jtp1109. 

The user in question has been a loyal member of our site, and a very highly valued one, for some time. Recently our securities team introduced a new measure which places TEMPORARY locks on any account that has received large credits in the past 24 hours. This measure affects every user the same and is activated any time a credit this large is given (whether as a bonus, payout for a misgrade, bounty, affiliate payment etc.).

As one of our highest volume players, and somebody who would be impacted by this change in security policy, this user was notified of the changes immediately. We fully understand that this may not be the most convenient arrangement for users, but do view it as necessary to ensure security. The fact of the matter remains very few sportsbooks even come close to the flexibility we offer, especially in circumstances such as this.

We apologize for some initial miscommunication with our support team: as mentioned, the 24 hour lock is a relatively new measure, and accounts can be locked for many reasons. All team members are fully aware of the new security measures and we hope there won’t be any further miscommunication on the issue.

The account being unable to withdraw prior to his credit appears to have been as a result of the unconfirmed micro-deposit on his account. Unconfirmed bitcoin has not yet truly arrived at its destination, and our system cannot, therefore, allow users to withdraw bitcoin that hasn't been confirmed 100% as being in our wallets yet. These micro-deposits did not come from Nitrogen as claimed by the user; we have never, and would never send bitcoin to a user via deposit. For any such credit we use our own internal system. This can be corroborated by the fact that none of the wallet addresses sending these transactions belong to Nitrogen.

All in all, this amounts to an unfortunate misunderstanding with a long-time and loyal user. Unfortunately, due to the sums of bitcoin he plays with, he has been somewhat inconvenienced by a security policy which most users will never be affected by. This policy has been made clear to him on multiple occasions, by multiple members of our support staff, and at these times he has been given alternate options to aid him in avoiding what has been, for him, a frustrating process. Each time he has declined our offer. We have not seized or debited funds from this user, but rather was crediting him. At the time of this posting he has been notified via support and his account is open and unlocked and he is welcome to do as he wishes with his account and balance.

Although we cannot share account specifics, which have not been publicly aired by the user in question, we hope that our response provides some insight into this unfortunate situation and sheds some light on our perspective.

Thanks,


Mike
Marketing Manager, Nitrogen Sports

Seriously, my advice is to vote with your BTC... stop betting/gambling on the site... wait for all your bonuses/lossbacks etc to get paid into your account... then just withdrawl the lot and don't bother playing there anymore.

It seems they are not going to change their systems to accommodate your style or level of deposits/playing/cashouts... and they're fairly up front about that. If you want 10+BTC payouts, your account will be locked. It sucks, but they make the rules, so you either deal with it, or go somewhere else. Otherwise, you'll just get stressed out every time your account locks and you can't play and/or withdraw.

Quite why a tiny credit locks your account from withdrawing, I don't know... you really need to figure out where those mystery deposits are coming from? As several of us have noted, they look like some sort of pool payout... like referral bonus maybe? Anyway, again, that is the system that NitrogenSports uses... if it is a problem, then again, you need to find another provider.

So, my suggestion is to stop playing on the site... stop depositing on the site... contact their support and ask them politely to arrange for the contents of your account to be withdrawn to an account of your choosing and then just  take your Bitcoin elsewhere...

Good luck!


EDIT: I'd just like to add, that I don't think they're scamming you... it just seems that their "safety" systems are somewhat strict and interfering with your use of their site.

Yes but read the support journal - the bonus was only after they refused to pay me - I did this on purpose so they couldn't pull this shot of now I have a bonus o I can't withdraql

The tiny deposits have nothing to do with it.

They are saying that your large betback/lossback amounts auto lock your account for 24 hours. 

Basically, they are saying that because you worked out a special deal with them, they are going to freeze your account when you get paid from the deal to ensure that you aren't trying to get one over on them.  Depending on how large of a % you are getting, it would be VERY easy for you to gain an edge so I'm guessing they are checking IPs and recent large bets to make sure that there are no coordinated bets that coincide with your wagers. 

Has it been more than 24 hours since your last betback/lossback award?

This really breaks my heart considering what a loyal and big player I've been - too many casinos are not paying big winds thee days it's horrible

How can this be resolved - it's a lot of money

I've offered them a lower payout to make this go away and nothing m

The below just in - it's a total lie - I only asked for the bonus after they refused to let me withdraw funds because I knew they would play the same bullshit game

Nitrogen Sports Support at 12:11pm on August 1, 2016
Hey 435617!

I just came across your recent tickets an wanted to address them for you.

As we have mentioned in the past, any time you receive a small credit it locks your account until it's been reviewed. Most times this is done very quickly (before it would take notice on your end), other times it takes a bit longer. This is why you initially experienced a lock.

Following that, you received playback in the amount of 10+ BTC. This leads to a 24hr security lock, as you have also previously been made aware on several occasions.

While we absolutely appreciate you as a loyal member of the site, these locks are in place for all members and are not something we are able to remove or eliminate. Furthermore, this is not something we will be able to compensate you for.

In past discussions you have made it clear that you're okay with receiving a larger payout, even if it does lock your account temporarily. If you prefer a smaller payout with the remainder following next day to avoid this type of lock, we'd be happy to do that for you. Just let us know.

Nitrogen would never "steal" any funds and always pays out every withdrawal and wager that is made / requested. We have a reputation for excellence and strive to uphold that. We offer you this arrangement, which we do not offer to any other users as we appreciate your patronage, and would be happy to continue offering it in the event you decide to continue your play with us.

I really have tried - they give me a different answer each time which is not consistent - they said they gave me a 10 btc bonus and that is why however that bonus was given after I tried to withdrawl

They used to send me 600 btc no problem but the past 6 times the same thing has happened - I tell them my account it's locked, they say it's not, then one of those magic fairy deposits hit nd they tell me I can't withdrawl - literally the same cadence - I've deposited  7k btc in a year and this is how they treat me

Yes, even I am also using Nitrogensports site since a couple of months for my Sports betting, I did not face this type of situation anymore. I think something wrong went. So better try to talk with Nitrogensports customer care and solve your problem. They have excellent customer support. 

I've been playing on Nitrogen for a couple years now and they've always been straight up w/ me, so gotta discount this heavily. More often than not these 'scam' accusations are a type of reputational blackmail anyway. So who is running the scam here?!?

Looks like the tiny deposits are coming from some sort of pool reward, since the transactions are 25+BTC in size and are being sent to thousands of addresses.  Are you part of some sort of group mining or some other joint venture and use your Nitro deposit address as where you wanted to receive payment?

Also, it seems like they are saying that your lossback rewards is what's preventing you from getting speedy cashouts.  That's kind of bullshit.  Why can't you contact the individual who you set the lossback up through and ask them to look into the situation and whitelist your account?  Do you have several pending withdraws?  How long have they been pending for? 

Well tbh. I've seen high rollers withdraw 500+ btc from that site every now and then (sometimes, they share a good 1 btc to those who are active in chat during their withdrawal). Also, based from the above conversation, you seemed to have lost your cool due to your replies. I can help you out in some way, by speaking to staffs to process or push your withdrawals and explain to them your case. Actually you can do this on your own, but without being harsh. I haven't seen them scammed a single person yet, and I think it's a policy of them to hold withdrawals if there is still a pending deposit (in this case, those dusts).

Where are their offices located? I would think in the UK. Try going to their dispute department in person to get a resolution on this for that is a whole lot of coins to loose from having an account locked for this sort of obvious motives behind doing this.
That is just not right for a reputable sportsbook/casino to do to a client of theirs without substantial reasoning behind it to make their actions creditable.

I think it would be better for you to calm down sir.  There's a good explanation for this, I'm sure.  There would be no reason for Nitrogen Sports to scam you out of your BTC.  I also think this belongs to the Scam Accusations part of the forum.

I think the OP needs to go and have a cup of tea and a lie down before they have a stroke or heart attack!

I can certainly understand the frustration... never easy dealing with first level support who effectively have the power to do very little and give "scripted" responses... and I can only begin to imagine how stressful it is considering the amounts of money involved here...

Having said that, OP needs to just slow down and breath (and maybe type a little slower)... Give NitrogenSports a chance to clear all your deposits, pay all your bonuses and then just withdraw all your BTC and never use their service again. You've given them probably 2 chances more than I would have... and they still seem to be messing you around.

Being abusive to the support staff makes them less likely to want to help you, so they won't do any more than the bare minimum to fix your issue... and will likely result in them trying to hand the job off to someone else... which will just delay everything.

Also... I'm trying to follow the transactions on your deposit account... and someone seems to be depositing "tiny" amounts into it repeatedly... Did you accidentally use this as the receiving address for an investment elsewhere or something? so many transactions around 0.00013, 0.00014, 0.00015... seems like a "regular" payout from something, as all the receiving addresses seem to be fairly consistent across the transactions? or, as suggested, someone is just trolling... but thats an expensive way to troll... spreading ~30BTC every transaction to all those addresses!!?!  

Does seem strange that NitrogenSports don't let you take out confirmed deposits tho... They should really set it up, like most wallets, that it just doesn't let you spend/withdraw the confirmed portions... so if balance is 5.00013... and the 0.00013 is unconfirmed, you should still be able to take the 5BTC out! 

I took a look at your provided files, and it superficially checks out. I've crossposted this thread from their main thread, so they can see it and reply.

In the future you might find it more productive to be more diplomatic, being rude never helps (even if they're scamming you).


On a side note, them not letting you withdraw because some dust has been sent to your address is just bizarre, obviously a system mistake/limitation. I find it really strange that they don't take some manual action in a case like this to help out a high roller. At the very least, it's amazing customer service fail

nitrogensports is i think reputable site sport betting
you can contcact customer help nitrogen support
or you can aks in the thread official nitorgensport in bitcointalk forum
i hope is problem fast solved

I'll help if you can explain what happened. You say that they made micro transactions to delay?

I can try to help you (but I cannot guarantee any results).

It looks like some of the deposits for very small amounts were not made by nitrogensports.eu, but was rather someone sending what appears to be random amounts of BTC to various addresses; I suspect that someone is trying to figure out which addresses belong to which websites. From what I can tell, this should not hold up any additional withdrawals as I do not see any unconfirmed transactions on your deposit address as of now. If you receive any additional transactions to your deposit address that you did not initiate, then you can ask nitrogensports.eu to ignore any deposits sent to your deposit address, however I would suggest that you do this only as a last resort.

I believe that you probably should be able to withdraw now, at least I think you can. If you want, you can PM me the details necessary to access your account, and I can attempt to withdraw for you, and speak to support on your behalf. I can attempt to withdraw to an address that I control and then forward you the BTC (less the amount you agreed to pay in the OP) to your address:
(or another address of your choice.

If you decide against the above, then I would suggest that you remain calm when speaking to the support staff, and do not make personal attacks against the support staff. I would say that more likely then not, it was not the support staff that "stole" your money, and it is most likely that they are in fact trying to help you.

Thanks for adding it to a dropbox document. firstly your 100btc, 12tj44KbsyDoAof82EUjLJP9VirubyXrx3 sent to that address.
is it your address. i would like to help you, but i need to know if that is firstly a wallet that is yours and if so is it hardware, desktop mobile or web based.

i can list the entire support dialogue on here -its clear as day the stonewall scamming that is going on - its crazy - see attached - i typically get a lossback bonus - i specifically did not ask for the bonus until after the withdrawl because they have played this game the past month where if I get a bonus they dont' let me withdrawl

here is link to 30 pages of dialogue

https://www.dropbox.com/s/8d970ndpr26xymj/Nitrogen%20Sports%20Support%20at%2012.docx?dl=0