A. An attack at all, let alone one they can't handle
B. They are completely stumped on solutions
C. 2 days time is not ample to develop/hire help to provide solutions
It just doesn't make sense. Yes, I don't quite understand the gravity of an attack like this, I don't know much about coding or networking. But I do know that I am a customer of a service, and the service has been unavailable in excess of two days now. As a consumer, I can choose to do business with who I choose, and complain when I feel taken advantage of. I just want my money out of the site and I will be on my way. That's it.
You'll get your money off the site.
How can I believe:
A. I have seen it happen before. At seals and elsewhere. This is a DDoS attack. It's obvious really.
B. The solution to DoS is not always simple. It might involve server migration or a new host. SWC is most likely not running on a shared server. So they are responsible for all security. That involves databases, hashed passwords, private keys and so on.
C. Since SWC is (most likely) and X man shop (where x=<5) there is just no way they can go fixing this willy nilly. They have to discover/implement/test/repeat.
It takes time.
It almost always takes more time than you thought it would.
I personally understand you are concerned about your BTC.
May I ask how many chips you have on the site?
I believe he has 4 to 500 chips . I feel for him but like you said don't keep more on the site then you can afford to lose obv. If 500 chips is that life altering probably shouldn't be playing at all imo.