ShapeShift.io - Instant Coin Exchange - No Account Needed - page 5.

JollyGood

legendary

Activity: 2534

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Quote from: ?? on ??

Dear shapeshift team, I tried to use your service and 3 my transaction has been lost, I opened 3 ticket and got refund on 2 transactions. My third ticket was ignored and I havent recieve refund for this transaction!

https://blockchain.info/tx/38a213536273bda34be88ec54ecc500704a85bd091cca6bb812e674a007512bd
https://blockchain.info/tx/0ba3aa81cf15830613c5db19d65946b94a67f2f7a90538303bc48973d19a3553
https://blockchain.info/tx/c4a96cf29342e671a97f646600fa4c09d4983f2b9ce42e11507f1ae555c2aa9c

My requests - № 114578, 114580, 114584
3 amount x 0.35 btc . I paid ( 1 eth - 0.025 btc) and lost about 25 eth on your wrong, but I wait for refund almost a month!!!!
I WAIT MORE THAN MONTH AND I START THINK THAT I HAS BEEN SCAMED BY YOUR SITE! Please solve the problem as soon as possible!

Sincerely,Alex

Use Changelly.com in future. Their exchange rates are better than ShapeShift and their customers do not complain

JollyGood

legendary

Activity: 2534

Merit: 1713

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Quote from: bitkin09 on January 05, 2018, 10:19:46 AM

This scam company is showing my 5 days old funds as "awaiting deposit" while the price of Ripple is going higher and higher.

I wish i had checked the tons of similar complaints out there before i went on to use their service. Such criminals should have no place in the crypto world.

So sad. sorry about ShapeShift messing around so much

bitkin09

newbie

Activity: 29

Merit: 0

This scam company is showing my 5 days old funds as "awaiting deposit" while the price of Ripple is going higher and higher.

I wish i had checked the tons of similar complaints out there before i went on to use their service. Such criminals should have no place in the crypto world.

JollyGood

legendary

Activity: 2534

Merit: 1713

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Quote from: ijawad on January 04, 2018, 05:33:19 AM

I done recommend shapeshift for exchange , already 2 weeks passed and still awaiting exchange . XRP went from 1.2 to 3.8 and my transaction is still awaiting exchange. I contacted support team but with no reply for my 10 messages !!!! What the hell am I supposed to do ?!!
shapeshift already robbed me !!!

Their customer services is very bad

ijawad

newbie

Activity: 2

Merit: 0

I don't recommend shapeshift for exchange , already 2 weeks passed and still awaiting exchange . XRP went from 1.2 to 3.8 and my transaction is still awaiting exchange. I contacted support team but with no reply for my 10 messages !!!! What the hell am I supposed to do ?!!
shapeshift already robbed me !!!

BitcoinPlusBus

legendary

Activity: 1484

Merit: 1032

Will you be adding Bitcoinplus [XBC] to shapeshift ?Segwit/CSV coming this year.

JollyGood

legendary

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Merit: 1713

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Quote from: micro1 on January 01, 2018, 06:02:28 AM

I hope Shapeshift will not SCAM
9 days without refund 1 BTC

ShapeShift have very bad customer services. Over 9 days you are still waiting for a refund?

micro1

member

Activity: 275

Merit: 12

I hope Shapeshift will not SCAM
9 days without refund 1 BTC

accountuks

newbie

Activity: 16

Merit: 0

It's all you have to do, not say that you are proud of what neither do or complain that the miners sell coins that are not wanted by anyone because of your fault!

micro1

member

Activity: 275

Merit: 12

Does anybody know when ShapeShift support will work again?

Derok2016

newbie

Activity: 6

Merit: 0

Quote from: vein071315 on December 25, 2017, 08:28:36 AM

Quote from: Derok2016 on December 25, 2017, 07:24:35 AM

Hello! Sorry that is not the topic, but, Support no answer for more than 96 hours! The problem with the exchange nxt to btc, the funds sent to the wallet, but exchange is not. Order ID: e326d346-90d1-4db2-90ad-7830d999fb2d

Thanks for any help!

contact them in there fb page. they reply immediately

Yes, thank you, I wrote in the morning and on the wall and messages, but no answer...

johnprimer

newbie

Activity: 85

Merit: 0

I love your service and the things y'all do for the industry... hope to see her readded!

vein071315

sr. member

Activity: 256

Merit: 250

Quote from: Derok2016 on December 25, 2017, 07:24:35 AM

Hello! Sorry that is not the topic, but, Support no answer for more than 96 hours! The problem with the exchange nxt to btc, the funds sent to the wallet, but exchange is not. Order ID: e326d346-90d1-4db2-90ad-7830d999fb2d

Thanks for any help!

contact them in there fb page. they reply immediately

JollyGood

legendary

Activity: 2534

Merit: 1713

Top Crypto Casino

Quote from: Derok2016 on December 25, 2017, 07:24:35 AM

Hello! Sorry that is not the topic, but, Support no answer for more than 96 hours! The problem with the exchange nxt to btc, the funds sent to the wallet, but exchange is not. Order ID: e326d346-90d1-4db2-90ad-7830d999fb2d

Thanks for any help!

96 hours without support is unacceptable. I wish they had sorted themselves out and put their customers first !

Derok2016

newbie

Activity: 6

Merit: 0

Hello! Sorry that is not the topic, but, Support no answer for more than 96 hours! The problem with the exchange nxt to btc, the funds sent to the wallet, but exchange is not. Order ID: e326d346-90d1-4db2-90ad-7830d999fb2d

Thanks for any help!

JollyGood

legendary

Activity: 2534

Merit: 1713

Top Crypto Casino

Quote from: vein071315 on December 23, 2017, 07:26:58 PM

Quote from: JollyGood on December 23, 2017, 04:54:21 PM

Quote from: vein071315 on December 23, 2017, 03:51:17 PM

they solved my problem and got my btc back

How many hours or days did they take to sort out your issue?

took 10days. since i send. contact them on facebook page. they will respond and resolve all issue

So for 10 days you waited to get money that you sent via their service?

I am so happy you got your money back but am shocked and disappointed at the level of service ShapeShift provided to you and to countless others

vein071315

sr. member

Activity: 256

Merit: 250

Quote from: JollyGood on December 23, 2017, 04:54:21 PM

Quote from: vein071315 on December 23, 2017, 03:51:17 PM

they solved my problem and got my btc back

How many hours or days did they take to sort out your issue?

took 10days. since i send. contact them on facebook page. they will respond and resolve all issue

JollyGood

legendary

Activity: 2534

Merit: 1713

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Quote from: vein071315 on December 23, 2017, 03:51:17 PM

they solved my problem and got my btc back

How many hours or days did they take to sort out your issue?

vein071315

sr. member

Activity: 256

Merit: 250

they solved my problem and got my btc back

JollyGood

legendary

Activity: 2534

Merit: 1713

Top Crypto Casino

Quote from: love2017 on December 22, 2017, 12:22:15 PM

I got extremely bad first experience with Shapeshift. "Automatic" exchange failed, i have opened ticket 128058.
Two days passed and no any reply. All my plans are wasted. If Shapeshift want to continue to work in cryptocurrency they have to resolve issues much faster.
Courses are changed every hour (minute), slow support is totally unacceptable.

Yes slow support is totally unacceptable. ShapeShift does turn over hundreds of millions of dollars worth of crypto per annum so surely they can afford to provide a better standard of customer services. Even though they make a small percentage of profit per transaction, it adds up to be plenty.

Topic: ShapeShift.io - Instant Coin Exchange - No Account Needed - page 5. (Read 80748 times)