Like all casinos, we have a very clear TOS, which all users must agree to when creating an account on Sherbet. The only time an account is EVER banned on our platform is if it breaches these terms.
We have a friendly, 24/7 support team who are capable of explaining terms to you if you are ever confused. I'm not sure what case you're referring to, but we only ban players if we have 100% confidence from multiple team members that a ban is warranted. Most times, we will warn players they are in breach or attempt to steer them in the right direction.
Sherbet is built by players, for players, and we take pride in ensuring we treat everyone fairly.
But LOL, let's not beat around the blockchain here. Having a flagged account associated with a winning account could raise questions. It's a sticky wicket, especially when no bonuses have been claimed. However, if there are no TOS breaches, then it's smooth sailing, right? Besides, with the Sherbet 24/7 support crew, there's no room for FOMO or confusion.
Thank you for the kind words!