I find it simply amazing that most of the scam accusations against casinos are by newbie accounts. I'm not saying all of them a liars but i'll bet more then half are full of shit. They open an accusation knowing full well they're cheating a casino is some way, shape, or form.
With that being said, OP you should probably send a PM to the casino rep on here so they can see your post. You may not be 1 of the shady users I just mentioned, just looks funny that almost all accusations are from newbies.
Yes, I appreciated on your opinion that it is unlikely maximum newbies are thrown the problem with casinos, Newbies are often misrepresented, I agree with you that not everyone is the same, but in the end, most cases are proven wrong.
But the good thing is that the representative of Sherbet.com is active on bitcointalk forum, any problem should be reported to him so that if there is any technical problem he can solve it very quickly.