Hello all
My name is Felix from Germany and I would like to express my displeasure of what is going on with my Shuffle account.
Let me explain what is going on. I opened an account on 27th January and wagered $57,634 ever since. This was over $50,000 in casino (keno, plinko and some other games) and also for about $6300 in sports bets (just 4 NBA bets and 1 soccer test bet on Barcelona). See screenshot of my sports bets here:
https://i.ibb.co/Zdm7B89/Shuffle-Sports-bets.pngAnd of my overall wagers here:
https://i.ibb.co/rchHTV1/Shuffle-SCREEN-Total-Wagered-FEB-26.pngMy original deposit was 100mbtc and my current balance is 177mbtc. See here:
https://i.ibb.co/YTw2ZMK/Shuffle-SCREEN-26-FEB.pngWhen I wanted to request a withdrawal it was rejected however and I was asked to complete KYC. I submitted the documents they asked from my and you can see it was accepted:
https://i.ibb.co/R00bkxZ/Shuffle-Verification.pngThen they went on to ask me all kinds of questions in the chat. They asked if I had already another account and I said no. Then they went on to say that they had noticed there was another account which was from the same region. Then I admitted that I indeed have a friend who lives about 15km away from me (thus same region and some similarities in the IP-address) and this friend initially recommended Shuffle to me. Me and some friends have an app group in which we discuss all kinds of private things and from time to time recommend casinos/sportsbooks who still accept German customers (cause many these days don't accept Germans anymore). After his recommendation I checked Bitcointalk forum and after reading good comments I decided to join a few days later. Shuffle said they find it suspicious that I joined a few days after my friend had his last withdrawal but it's only logical that people only recommend sites after they successfully received their funds.
The problem however is that simply because of this Shuffle refuse to let me request a payout. Shuffle states that because my IP is from same region and I quote "the betting pattern has similarities with another user" I have apparently violated their terms in such a way that I am not only not getting my winnings, but not even my deposit also!
I find this very very unfair. Literally the only thing I have in common with my friend is that we both live in the same region and we love the same games (mostly keno and plinko and NBA). But let's be honest, how many friends are there who share their favourite games and therefore have a similarity in what they play? We have not shared a wallet (we both have our own finances), we have not shared a laptop and we have not shared an IP-address (yes, they have similarities because we live in the same region but they are not the same). And also, we did not place any of the same bets....it's the same sport (NBA) we placed some bets on but not the same games and not the same bets! Furthermore I have also never used a VPN or taken any deposit bonuses.
Shuffle claims that I gained an unfair advantage by opening my account because they think I am working together with my friend and that I opened a second account to circumvent betting limits. Now, if we used the same wallet to deposit, the same laptop to play, the same IP to log in from I would somehow understand their stance, but nothing of this all is the case (and these are all FACTS, simple to check).
But even IF (not saying I agree but just playing devil's advocate here) they are true in this assumption, then why did they not want to pay back my deposit and my casino winnings even? If they cancel all my sports bets in retrospect I would still have around 111 mbtc balance left, which belongs to me even in the worst case scenario I think. Even though I find it very harsh if they are going to punish me for my friend's betting history, I am willing to accept receiving just 111mbtc as a resolution because this situation has been spoiling my mood for the past 6 weeks now and it's stressing me out. 100+ mbtc is a LOT of money for me and I need it.
The strange thing is, my account is still open and I can still bet, just not withdraw. Whenever I try to withdraw I get a message saying it's disabled. See here:
https://i.ibb.co/LnqH7xY/Shuffle-withdrawal-restricted.pngSo, I am really amazed by this decision of Shuffle and I would like to ask Noah Dummett (ndumm user in this forum) to have a second opinion look at this decision and if he feels this outcome is really too harsh, then reconsider it please. Noah, I have sent you my username per PM.
I am not going to open a scam accusation topic yet because my account is still open and active and funds have not really been confiscated yet, but if this will happen then I will not just accept this and I will also contact a lawyer in Curacao for it. But ofcourse, I will give Shuffle the chance to solve it right here and this also has my preference.
If casinos are going to confiscate balances simply because of assumptions and not facts, then this is really the wrong path to go on for Shuffle.
And btw, if they still think me and my friend are the exact same person and they believe my ID is not real, then I will gladly do an extensive verification with camera and all, no problem.
Hope to hear from you soon Shuffle!
Kind regards, Felix