Hello,
I'm making this post to WARN anyone who playes with an activated bonus on slotella.
Slotella has microgaming slot Immortal Romance on their restricted slots list.
Any microgaming game you are going to play its going to be recorded as playing Immortal Romance on the casinos player transaction history.
If you complete the wager and want to make a withdrawal they will cancel the bonus and the winnings because it looks like you played Immortal Romance slot, even if you event didn't and you just played ANY microgaming slot on the website.
The remove a win of 8500 euros from my account because of this bug.
I have video proof about the bug.
Waiting for the casino feedback, I email the proof to them before 18 hours and still waiting any kind of reply from their side.
I'm very sad and I warn anybody I can to stay away from playing any kind of microgaming slot with a bonus on this casino until they fix their backend and reflect the accurate gameplay.
I will dm the proof to anyone could help my case!
I'm really interested to know if any other players experienced similar problems with this casino!
Topic: Slotella.com ᐅ A New Casino Experience | 🎁 10% Daily-Cashback + 125% Bonus (Read 2856 times)
December 08, 2022, 08:06:05 AM
August 27, 2022, 09:11:59 PM
I just created a test account and reset my password to see what you might have done wrong. The first thing I noticed is that you have to enter your username to reset your account's password not your email address.
Correct, I tried to reset, and the sensitive letter like uppercase required to enter correctly, if danadc received a notification about error on the left page make sure to correct it. And again, we don't put an email on the sign page, but a username. the reset password will send to your email, and make sure to check it on the spam folder also, because I received a reset password in that folder a while ago.
August 27, 2022, 07:42:02 PM
Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.
I just created a test account and reset my password to see what you might have done wrong. The first thing I noticed is that you have to enter your username to reset your account's password not your email address. If you have entered the username, make sure it's in small letters especially the first letter as some devices will capitalize it by default and the system will not recognize it.
Just for the record, the system recognized my username but I still didn't receive the validation email.
Quote
Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Any serious company do backup their databases on a regular basis and I believe Slotella do it too. 
August 27, 2022, 04:57:54 PM
Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Are you sure you are entering the correct email for Slotella.com ? It can't be possible that you registered on a site and now with the same email, the site is saying that this email does not exists.
The database should not delete the accounts without intimation even if any account does not login for a long time. Also if they want todo this, they they should have clear rules that an inactive account for X number of days/months will be deleted.
which it would really be resulted into this.Its true that they should really be including this stuff into their terms and conditions so that people wont really be able to complain since its been stated on there
since from the beginning.This is the main reason why i dont really leave any funds on a gambling account and would leave it for a long time or accidentally forget it
because this is mostly the thing would happen.
August 27, 2022, 04:51:34 PM
Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Hey,
If you email us the required details at [email protected], our support team will be happy to assist you.
August 27, 2022, 12:24:49 AM
Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Are you sure you are entering the correct email for Slotella.com ? It can't be possible that you registered on a site and now with the same email, the site is saying that this email does not exists.
The database should not delete the accounts without intimation even if any account does not login for a long time. Also if they want todo this, they they should have clear rules that an inactive account for X number of days/months will be deleted.
August 27, 2022, 12:17:00 AM
Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Weeks ago I also created an account, I do remember my login details but I'm curious to try the forget password because I read your post. Here is the result when I try the forget password feature:
It is working fine for me, I do not think there is something wrong with their database. It can be something wrong with your email that you use to register. Can you show what you see after you fill the recover password feature? Perhaps it will help a bit for them to know about your issue better.
August 26, 2022, 09:46:07 PM
Hello, I would like to make a small request, a long time ago I made my account here, but now I cannot enter, it is very difficult, when I give you the option to forget the password I cannot recover the account, the email is not recognized, maybe there is something that was lost in the database? The good thing is that I haven't provided any kind of KYC or anything like that, but I don't know if it's a bug of the platform or the whole system.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
Today I went back in and I still haven't been able to log in to my account. I have an additional question. Can this happen if data is lost in the database? sometimes it happens and they might restart everything but if there are old cents they can use some kind of backup.
July 31, 2022, 06:54:22 AM
I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
your money situation like this they don't wait or make any delay to fixed what is not yet to be fixed. I believe that if you people want to maintain the platforms you have to keep the platform constant busy of maintenance so that people will not complain again. So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
copper member
Activity: 2800
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Leading Crypto Sports Betting & Casino Platform
July 31, 2022, 04:15:27 AM
I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
I can confirm that the system is not sending a reset password link via email when I try to do it on my account. I manage to do it few weeks ago so I definitely know where this emails to find when the system really sending reset password email.
And also can I request to the devs to add a feature to see password during login process? This is the reason why I keep changing password becuI don’t have any idea if I’m typing the correct password or not because I can’t see what did I type.
July 31, 2022, 12:21:01 AM
Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.
Oh, I'll talk to the dev team and update you asap
July 29, 2022, 02:13:10 AM
I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer.So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
Oh, I'll talk to the dev team and update you asap
July 28, 2022, 11:33:35 PM
I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
Sorry in advance but I think you have a problem with your support system, because some tried to reset the password but never got a reply email containing the reset link, did this not just once but several times, also tried it today but the result is still the same, maybe you should discuss this with your casino developer. So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
July 28, 2022, 02:49:13 PM
I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
I am happy to see your service to the community, you really care about users
this is a pretty good first step to go further on the journey of the Slotella.com gambling site, I understand if there are some problems that will arise because you are still very young, so there is still a lot to pay attention to
July 28, 2022, 01:53:21 PM
I'm not sure what the problem is. But our support system is really important.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
So far, no user has had a problem with our support system.
This is the first time we have encountered such a problem, however, we will talk to the provider we use (Zendesk)
Also we are still working on Slotella for a better experience.
Thanks for advices!
--
Also, if you want to take advantage of the bonus, I can add the bonus in your account.
So you can experience Slotella.
July 28, 2022, 01:46:47 PM
Thanks for sharing your username.
When I checked our support system, our team sent you a response 7 minutes later?
When I checked our support system, our team sent you a response 7 minutes later?
Unfortunately I did not receive the email as shown in the screenshot above, not really sure what's the problem.
I was waiting for an hour IIRC after I sent the ticket and I was reloading my email several times, still the I do not receive it till now (I checked all my folders including spam, promotions and social)
Anyway I can confirm that the above screenshot proves that it is indeed a ticket from me as it is completely the same as what I wrote.
Is there any way to check my (closed) ticket and the reply through the website like what I can see in some other casinos?
July 28, 2022, 01:36:02 PM
Which user did not receive a response to their ticket, can you please share the username with us?
So I can share the screenshot.
So I can share the screenshot.
I am the one who get no response for my ticket, the only reply I received is just something like an automatic reply by your system as quoted below:
Quote
This ticket was created on your behalf.
Above reply was sent within few minutes or maybe seconds after I created the ticket through your ticket system.
Coming up to my username, you can re-check your private message as I was one of those who claimed the €5.00 Welcome Bonus for BitcoinTalk and I've sent you my username by pm 20 days ago.
Thanks for sharing your username.
When I checked our support system, our team sent you a response 7 minutes later?
I have hidden the username and email address for security reasons.
---
The problem here is very interesting.
-Is there a player who can't get paid?
-Is there a player who can't find a solution to their problem?
-Is there a player who doesn't benefit from the bonus?
Please if the answer is yes let's discuss this and find a solution.
Thanks
July 28, 2022, 01:16:35 PM
Which user did not receive a response to their ticket, can you please share the username with us?
So I can share the screenshot.
So I can share the screenshot.
I am the one who get no response for my ticket, the only reply I received is just something like an automatic reply by your system as quoted below:
Quote
This ticket was created on your behalf.
Above reply was sent within few minutes or maybe seconds after I created the ticket through your ticket system.
Coming up to my username, you can re-check your private message as I was one of those who claimed the €5.00 Welcome Bonus for BitcoinTalk and I've sent you my username by pm 20 days ago.
This is really interesting, can you resend your username? So we can clarify the situation.
Unfortunately, we cleaned the inbox can because there were too many PMs.
July 28, 2022, 12:35:00 PM
Which user did not receive a response to their ticket, can you please share the username with us?
So I can share the screenshot.
So I can share the screenshot.
I am the one who get no response for my ticket, the only reply I received is just something like an automatic reply by your system as quoted below:
Quote
This ticket was created on your behalf.
Above reply was sent within few minutes or maybe seconds after I created the ticket through your ticket system.
Coming up to my username, you can re-check your private message as I was one of those who claimed the €5.00 Welcome Bonus for BitcoinTalk and I've sent you my username by pm 20 days ago.
July 28, 2022, 11:31:29 AM
Hello guys,
I understand your concerns, but I don't quite understand what's wrong?
Our ticket response time is 0-1hour at a rate of 82% (usually 15min)
Here you can see our ticket response statistics (overall):
Which user did not receive a response to their ticket, can you please share the username with us?
So I can share the screenshot.
--
There also seems to be a problem on our casino, but we don't have any customers playing games at our casino and complaining so far.
Only 1 user claims to have problems because he lost his balance or had their account hacked.
If there was a problem, you could have seen dozens of complaints by now.
Thanks
I understand your concerns, but I don't quite understand what's wrong?
Our ticket response time is 0-1hour at a rate of 82% (usually 15min)
Here you can see our ticket response statistics (overall):
Which user did not receive a response to their ticket, can you please share the username with us?
So I can share the screenshot.
--
There also seems to be a problem on our casino, but we don't have any customers playing games at our casino and complaining so far.
Only 1 user claims to have problems because he lost his balance or had their account hacked.
If there was a problem, you could have seen dozens of complaints by now.
Thanks
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