It wouldn't surprise me. All I know is I placed an order and waited a pretty long time and when I asked they told me to wait another month.
You aren't seriously expecting them to send you other packages when there is still the possibility for those ones to arrive, are you?
Would you do it if you ran an online shop?
Also: http://www.cigs.eu/delivery_information
At Cigs.eu we understand the importance of quick delivery and we hasten to package and ship your order immediately after you have placed it. Therefore all orders placed before 12:00 PM (noon) will ship that same business day! Orders placed on Saturday and Sunday will ship on Monday. Despite us sweating to deliver orders as soon as possible, the delivery can sometimes take up to 5-6 weeks from the day of the dispatch, as we are sending them via simple Registered Airmail post (FedEx and other couriers refuse delivering tobacco products unfortunately). We are not fast - please keep this in mind when ordering! Some of our customers receive their orders in less than 1 week, but that is totally out of our control.
I'll say you'll have to wait, and when they don't resolve your problem by then, you can call them scammers.
They clearly state that orders can be delivered in less than one week, but they don't promise you that.
I understand you're pissed, but calling them scammers is a little out of line.
Why do you think I order 2 packs almost every week? You think I smoke that much? It's because I know there can be delays, so I stock them up