Hi guys
I was recommended to use Freewallet.org, i downloaded their app and did a test transaction without any issues.
As soon as i did a bigger transaction it took almost 3 hours before being displayed their side. I decided to withdraw the funds and was met with an email for further verification.
From what I have read on Bitcointalk thus far - this is going to be a mission to resolve. Let's see and will keep posted of my journey.
So important lesson learned - not your keys, not your bitcoin!!!
Follow their response here and will provide screenshots if it becomes nasty...
Hello,
We’d like to inform you that our security system has detected suspicious activity on your account. In case it was a hacking attempt, we had to temporarily suspend withdrawals from your account – this way your funds will be absolutely safe, and the access will be restored once the verification procedure will be finished.
There’s nothing to worry about – Freewallet will gladly guide you through this standard procedure and will restore the access to your account shortly.
To verify your identity, we’ll need some of your personal information. Please reply ‘Yes’ to this email in order to agree.I replied yes and received a follow up email with request where I responded in detail:
1) Screenshots from the source of deposited funds with the details of your incoming transactions (links to public explorers are not allowed); Source of incoming payment is from my Luno Exchange Wallet in South Africa. See attached image A - showing transaction today, Image B - showing actual transaction info on my Luno App.
2) Information about the origin of your funds. It can be screenshots showing the conversion of fiat money into the cryptocurrency, a list of exchange transactions or payments from mining pools; I made an Electronic Fund Transfer (EFT) from my account to my Luno ZAR Wallet where I purchased BTC via the Exchange today. See attached Image C - list of transactions and actuals fill on the Exchange, Image D - Transfer of the Funds from my bank account, Video E - showing the ZAR deposit and every purchase order filled on the exchange - the video is taken from my Luno App.
3) A clear closeup photo of your identification document (an international ID or a driver’s license in English) being held in your hand. Scanned images are not accepted; Attached as Image K and image L
4) Links to profiles in any social networks;
Facebook - https://www.facebook.com/xxxxxxxxxx
Twitter - https://twitter.com/xxxxxxxxxxxx
LinkedIn - https://www.linkedin.com/in/xxxxxxxxxxxx/
5) The utility bill payment receipt or your bank card statement where we can see the residence address (country, city, building and so on). We should be able to see your name in this document. Information should be in English; Utility Bill attached as Image F and Bank Statement attached as Image G
6) A photo of yourself in front of the image “Attention” (attached below) on your computer monitor (if you use a web version of Freewallet) or near your mobile device with the app open so that we were able to see your user ID. Photo with Attention sign as Image H, My Freewallet App as image I & Image JI then received the following response:
Hello,
Thank you for your cooperation!
Could you please clarify is there any possibility to provide a screenshot of transactions with more details?
We need to see the hash, the value and the address of your transactions.Will keep posted on what comes next but I smell a rat here...
