Dear Cliff,
General Rules
https://sportbet.one/rules apply to both sportsbook and casino. Every player should respect and follow them but you broke several:
1. You violated Section 1 of "GENERAL TERMS AND CONDITIONS" (multi-accounting) by creating at least 2 accounts within sportbet.one platform.
2. You violated all the rules from "GENERAL TERMS AND CONDITIONS" section 2 (highlighted in bold):
"The betting company reserves the right to revoke the concluded betting agreement (including the bets placed before and after the beginning of the event), refuse to fulfill its obligations under this agreement (including paying out the winnings), or refuse to return any placed bets, if:
-
bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;
- the client is suspected of using any software that automates the process of setting bets;
- the client uses the game account to play in arbitration situations;
- the client abuses the loyalty programs."As a result of the above the company has deducted all the winnings on both accounts leaving initial deposits available for withdrawal. The decision is final.
Please note, that further abuse attempts will lead to the
complete confiscation of all funds from your balance and the closure of your accounts.Regards,
Karin
Karin / Sportbet.one
While I do appreciate you addressing this matter I dont appreciate you using my name. I provided it to you privately via email and I didnt expect you to use it in a public forum, contrary to your own privacy policy. I think an operator that touts how their site provides safety in anonymity would value and respect that.
Its unfortunate that you are sidestepping the significant concerns raised in my original post about the card counting claim and shifting focus to unsubstantiated claims around duplicate accounts. Myself and the betting community need the original matter to be fully addressed.
I dont know anything about having multiple accounts at Sportbet.one. Even if there were multiple accounts in my case it would have had no impact on all the rules you raised in bold text. I never acted in coordination with a group of clients to bypass bet limits, I didnt use automated software, I didnt participate in arbitrage betting, and I never took any bonuses.
By the way I was able to just make a new deposit and place further sports bets on your platform. Do you just allow winning bets to be confiscated but i'm free to keep betting so long as they end up losing?
Sportbet.one you seem to be trying to throw every rule at legitimate customers hoping something will stick, this just isnt ethical or fair.
Furthermore you go to significant lengths to sell your site on the fact that you have no custodial control over clients funds
https://sportbet.one/OnePager.pdf "money not kept on company's accounts, "we wont block your money..we dont even have it on the platform", "winnings are paid directly to your wallet", "bet without addition risks and problematic withdrawals". These claims are at direct odds with what is happening to me right now. You require customers to relinquish custody of their funds and decided to unilaterally seize and confiscated them. There's nothing decentralized about that!
Bottom line is Sportbet.one how can anyone trust you?Explain why you falsely accused me of card counting
Explain why you divulged my personal information publicly
Explain how I have a duplicate account
Explain how I broke any of the terms listed in bold (bypass bet limits, automated bots, bonus abuse, arbitrage betting)
Explain why you allow customers to bet and lose but deduct funds only when they win?
Explain why you claim that customers funds are in their control yet you have the ability to seize and confiscate them.
