Topic: ⚽️ SportBet.one - decentralized sports-betting platform ⚽️ - page 6. (Read 8190 times)

He explained on his last post on his scam accusation thread that he is not looking for a way to get compensated [or to get his account locked for good, not anymore], he's simply trying to bring into awareness of how their platform violated the responsible gambling act by persuading him to keep playing in spite of his request [proven by their chat log].

Though the chat log is a copy-and-paste of his conversation instead of screenshot, which can be more easily manipulated, I'd like to think that his statement held some truth.

And oh, he's on rehab.

This is how I would have done it.
Make the new account (with a throw away email) , take the 1000$ bonus, withdraw it (if possible). Change the password to something you definitely won't remember and log out. Also delete the throw away email.
Repeat this with you other account.
That way you can't log in anymore and also can't recover the account since you don't have the email. Easy solution for this.

And with the 1000$, get some help for your addiction. I know I make it sound easier than it is but for the self exclusion that's a great way to get rid of your account there.


Hmm, same story, different day, different casino. A lot of sites accuse of multi accounting, group betting and or using software. That's a common occurrence recently.
Bad thing though, they never show any evidence and they only bring this argument once you win some and try to withdraw profits. When you are down and lose they have no problem with you. 

Website is a scam, stay away: https://bitcointalksearch.org/topic/sportbetone-1494-scam-5496056

I bet at sportsbet.one for a week from apr25, deposited 0.92 eth and withdrew 1.52 eth sucessfully.

Then had 3 pending bets left when they cut my account limits, they didn't settle them after 2 days of the result and after speaking with live support they told me they were having some issues. and would settle everything within 10 days..

another week after that conversation, they have now cancelled all 3 of my won bets, not returned the stake to my balance. basically just stolen the money, here's the cancelled bets:
https://prnt.sc/S5WGelBDSgEN

they then accused me on live support of various vague things:
- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;
- the client is suspected of using any software that automates the process of setting bets;
- the client uses the game account to play in arbitration situations;
- the client abuses the loyalty programs.

I have done none of these things, more than happy for them to come to this thread and provide what 'proof' they have of me breaking their terms and conditions, I will post my entire bet history below:
https://imgur.com/a/FhkmvcI

Looking at their recent trustpilot it's spammed by people having the same issue, stay away.

You can make your own thread, describing the situation on scam accusations board, preferably with format as shown on this thread, as it'll help people understand the issue and key facts at glance. The button to create a new thread will be on the upper right side of the board, labeled "new topic".

You can upload the supporting evidences [screenshots of conversation, email, and the likes] through talkimg, it's a image hosting service provided by one of the prominent member of this forum. As you're still in newbie rank, images won't show on your post by default unless you buy a copper membership or ranked up. But don't worry much about image visibility, someone will quote those images for you and make it visible.

Hi can you link the proper channel for me please to post evidence?

Sorry guys if this is wrong forum, I'm just frustrated and down and out. I am now seeking counselling and trying to move forward again, and work on paying off my debt. I know I'm accountable to but it just seems like this company took full advantage of me for over a year knowing rightly about my struggles as i informed them 100x over in which ive the evidence like i produced above with chat logs and emails. I've buried myself in debt, but this company has made it too easy for me to feed my addiction.

Please avoid this bookmaker, they have ruined me. Their self exclusion scheme is waiting 4 days and you can log in anytime and just turn that off. They dont have any responsible gambling like their company advertises. They don't respond to complaints and they prey upon the vulnerable. Below is evidence of them giving out bonuses due to self exclusions not working so they're encouraging known addicts crying out for help to continue to gamble.

Hi,

The customer success department has decided to award you a one-time No Deposit Bonus of $1000, taking into account your activity on the platform and the software error with the self-exclusion feature. To receive the bonus, you just need to log in to your wallet on the website and a new EOS account will be generated for you. This is because your previous account was deleted at your request.

In the future, you will be able to receive 20% cashback in the form of a No Deposit Bonus every Friday, as you have already been informed about earlier.

Sincerely,
Karin


Your chat transcript with sportbet.one (28 Sep 2023, 07:55 AM GMT)

From: Chat Transcript <[email protected]>
Sent: 28 September 2023 09:36
To: [email protected] <[email protected]>
Subject: Your chat transcript with sportbet.one (28 Sep 2023, 07:55 AM GMT)
 
Chat Transcript with Visitor 51043251
Chat started on 28 Sep 2023, 07:55 AM (GMT+0)
(07:55:44)   *** Visitor 51043251 joined the chat ***
(07:55:44)   Personal Concierge
Hi there! Players from UK can play without VPN. Also, you can enjoy no KYC & instant withdrawals!
(07:58:23)   Visitor 51043251
Hello
(07:58:29)   *** Julia R. joined the chat ***
(07:58:35)   Julia R.
Hello! Julia is here to help
(07:58:40)   Visitor 51043251
Hi, can I ask if you're licensed
(07:59:23)   Julia R.
We are a decentralized platform, so we do not fall under licensing
(08:00:37)   Visitor 51043251
Just the bottom of your page says licensed and secured
(08:00:56)   Julia R.
All our transactions are being processed by blockchain smart-contracts and are 100% public so you may confirm all our payouts here https://bloks.io/account/sportbet1bet
(08:01:02)   Visitor 51043251
Visitor uploaded: licensecertificate.pdf
URL: https://v2uploads.zopim.io/O/i/y/OiyoboKhfy4gSH2xcQbBDqoEgvn9DgTi/fc18993b1bc430e9b6bdde713a30dd81363c9be8.pdf
Type: application/pdf
Size: 1547087
(08:02:02)   Visitor 51043251
What's this at the botto
(08:02:18)   Visitor 51043251
Bottom of your page that states licensed and has a certificate of license
(08:03:19)   Julia R.
As we have casino part as well
(08:03:35)   Julia R.
So you may check this certificate
(08:04:34)   Visitor 51043251
Okay so they license your casino?
(08:06:52)   Julia R.
Here you have checked the certificate gaming license
(08:07:12)   Visitor 51043251
So does this allow your company to operate the casino?
(08:08:44)   Julia R.
Yes, is there any issue with that?
(08:09:43)   Visitor 51043251
Thanks, that's all I need to know. Just needed someone to contact based on my experience with your website.
(08:10:51)   Julia R.
Let me know if I can be of any assistance
(08:15:22)   Visitor 51043251
I've tried so many times and had no luck with your company. In fact when explaining about my addiction, you know what your company did, they offered me bonuses to keep me playing and to keep draining my wages from me. I've all the evidence, including failure of self exclusion, failure of duty of care and much more information that needs to be addressed. I've tried and tried with your company but sadly I've got nowhere so I need to present this evidence elsewhere now.
(08:16:50)   Julia R.
We can not cancel your account from our side
(08:17:22)   Julia R.
If you wish to close your account please press on your username - settings - general - Request Self-Exclusion
(08:17:39)   Julia R.
We have only this way to cancel
(08:18:30)   Visitor 51043251
I've done that before, it failed to work, yous even acknowledge your system failed. I then self excluded again and complained and yous offer me a bonus even though I've made yous aware I'm a gambling addict, then advised to create another account and have a bonus even though I wanted account closed.
(08:18:35)   Visitor 51043251
This is really immoral
(08:19:18)   Visitor 51043251
I've also asked for owners details, head of company, management etc and every time been ignored
(08:20:04)   Julia R.
Could you please provide sbet account name
(08:20:24)   Visitor 51043251
[email protected]
(08:20:38)   Julia R.
So I will be able to check
(08:20:48)   Visitor 51043251
Thank you
(08:21:19)   Visitor 51043251
This has been going on for months, I've all the evidence in my emails and screenshots if you want me to forward them on
(08:24:52)   Julia R.
Yes, I see
I see in history that agents informed you about closing account details
(08:25:37)   Visitor 51043251
Which was done
(08:25:52)   Visitor 51043251
Do you not see them also saying self exclusion stopped working when yous got hacked
(08:26:07)   Visitor 51043251
Do you not see them offering me bonuses even after I told them I'm a gambling addict
(08:26:24)   Visitor 51043251
There's a severe failure of duty of care here
(08:28:07)   Julia R.
Sorry, but we really do not have an option to close your account from our side
(08:28:28)   Visitor 51043251
Your own terms and conditions state to send an email for account closure
(08:28:36)   Visitor 51043251
So yous break them.
(08:28:47)   Visitor 51043251
I closed account and was told to reopen one for the bonus
(08:28:55)   Visitor 51043251
How can you not see that this is wrong
(08:30:19)   Julia R.
I can totally understand your frustration
(08:31:16)   Visitor 51043251
It's not just frustration, yous have robbed me of my life.
(08:31:40)   Visitor 51043251
An know fine well I'm suffering and yet allow it to happen, take no ownership, even when your company has made mistakes
(08:31:47)   Visitor 51043251
That's why I need to take this further
(08:33:43)   Julia R.
I will also send all of the information provided by you to our manager, thank you for letting me know about this case
(08:34:33)   Visitor 51043251
Okay thank you, and will they reach out to me?
(08:35:05)   Julia R.
Once get any reply on this information
(08:35:17)   Visitor 51043251
Will it be to my email?
(08:35:26)   Julia R.
Yes
(08:35:58)   Visitor 51043251
Okay thank you
(08:36:20)   Julia R.
Thank you for contacting us

We cannot make a quick judgement here just because someone has posted like that. We know how SportBet.one build their reputation here and one user posted an accusation against them, though it doesn't look good but we have to be fair. @holydarkness is right, this is a service discussion thread, if he really is serious with his accusation, he needs to bring this to a proper channel of the forum which is the scam accusation board, but as @holydarkness said, there should be a valid evidence.

Truly this sounds alarming. Sites should 100% pay attention to these issues and act fast on any self exclusion issue. It is against their license agreements to not do that actually.
But also players that are aware of their problem shouldn't just rely on the site taking actions but also seek help themselves. Sure it's easier and convenient to just say I self exclude myself and that's it, but that's not how it works.

Gambling addiction is a serious issue and in my opinion without proper professional help this is nothing you can easily fight by yourself. I understand it's hard to share this problem with others but that's just necessary to beat this devil inside.

Hi, this is a very serious allegation. Reputable casinos on this forum are [and should be] taking responsible gambling policy seriously. If there were not anything amiss that you did that made the self-exclusion couldn't lock in, and all of your statements above is true, do you mind to create a scam accusation alongside with the strong supporting evidence?

I'll have their representative explains the story from their side there [discussion here should be about their service, not a scam possibility] and action will be taken accordingly.

I've had the same problem with sportbet.one
 Mine started over a year ago, followed self exclusion protocol and waited 5 days and account still allowed me to sign back in and continue to gamble.

Complained as i lost thousands and they only offered $1000 back due to their failure in responsible gambling.

They told me to create a new account with them to receive the funds, and even offered me a bonus to keep playing, all this is after explaining to them my addiction. Ive emails, live chat logs etc to evidence this.

Since then ive used the account with them during relapses, as you can always keep opening it. Its a real problem for gambling addicts such as myself. They say they cant block IP addresses, yet they can see from others when they've abused bonuses etc.

The company is extremely immoral, ive a history of begging them to block accounts, which just got ignoref for months and cost me thousands.

Please, anyone with sense, stay away!

I don't get it, please elaborate more.

You wanted to lock in a win, so you'll not be tempted to gamble and just withdraw it? Or what? I mean, what's the reason for locking an account if you will just gamble anyway, just withdraw it and be back later. After all the control is yours, the biggest sin a casino would do is if they'll freeze your funds and will not allow you to withdraw, this thing seems not really a problem for most gamblers.

I get your point, you probably have a problem with controlling yourself, correct? so you want them to close your account immediately but they didn't give it to you, instead they'll make you wait for 4 days, and that is your main issue, right?

i'm sure they would say i asked live chat to 'perminently close my account' and not self exclude, but no, no cooling off period. You are told by support to go to a 'request self exclusion button' which then takes 4 days to take effect during which you can click a button and use your account. I went back to support after seeing the four days asking for it to be done now, they said no.

Well this is a shame if it's true

Is there any particular reason they gave you as to why you had to wait for 4 days and not immediately

I read through their responsible gambling link - https://sportbet.one/responsible-gambling
and this is what they partly say



Are you trying to say you never even got that immediate 24 hour cool off period?

I wanted to lock in a win. I'm not blaming the website and I did not lose too much, but if someone requests to close their account they should be allowed to do it immediately. If the website has a policy you can make another one if you do not 'self exclude' then that is fine. I think the four day wait to close an account is something that should be changed.

That's why I just want to clarify what really was the problem as this is the ANN thread of a casino, we don't want to see some newbies trying to ruin it just because they were addicted in gambling and the site was delayed in closing them. I was also addicted before but it has not come this worst that I have to blame the casino for my mistakes.

The mistake lies on both sides here. The site messed up by not closing your account immediately while you messed up by not controlling your addiction. Seems like they don't have a proper self-exclusion system in place.

It's pretty clear that he is a gambling addict which is why his anger seems justified in this case.

What's the reason for asking to close your account? Isn't it possible for you to just withdraw all your funds if you don't want to gamble anymore? And you blame to them you lose your money because you probably got tempted to bet? Please enligten us, because if that's your case I don't see it's appropriate to call a casino as a scam or scum (what you call it, it's still negative).

Complete scum website. I asked to close my account immediately, was told I must wait four days, and that was the only way to close my account. Obviously lost a stack to them like an idiot afterwards. Point stand that this is a scumbag way to operate. Avoid everyone.