Live support is clearly hard for most of the site including bitsler, they need to find trustable person which is gonna know the core of this site as well too. It is not just to take random people to work for them, it needs to be from insider rather than having outsider. It looks easy but it is pretty hard to manage on every respond or complaint. But for now I do not think they really need to focus on that. Maintenance site is take top priority right now
Once site grows bigger then the most important factor will be customer service, not just site maintenance. Because people expect a fast response from the support. I also know, it is not so easy but they need to find some solution to make it happen. If other sites are providing this live support then why can't they can think about?
I wish Team have time to reply these discuss.