Topic: sportsbet.io scam 1731 usdt (Read 833 times)

Unfortunately totally agree.

and it even funnier when they say that don't trust trustpilot, casino.guru and any other bad reviews about sportsbet.io because sportsbet.io is an honest business and bad people with bad intention has nothing to do with their life that writing bad reviews about sweet and inocent sportsbet.io or it might just review their case and how this scams steal money !

Almost all users from here represent some casino/sportsbook and of course they will defend themselves because they are part of the same scam network.

Hahaha   I don't believe now he is trying to say he is on your side after all negative comments and reference against him @holydarkness and opinion that here most of the people are users of various casinos trying to defend their colleagues scam. It's look so silly  

Ackk... if only we patiently wait for sportsbet's representative to see your case instead of directly going towards CEG, you'll get an answer by the end of that week back in February. Now it'll be until... around the end of March? I hope the outcome goes into your side, though, after all of those waiting, it'll be very annoying if it isn't.


Sadly, in this space where scammers are always lurking from the corner, be it a scam projects, or people trying to scam casinos, or casinos trying to scam people, the old proverbs has to be modified. In the scam accusation board, everyone's statement should be taken with grains of salt, both accusers and the accused should be seen as questionable until they have concrete proof that they're clean, because there are instances people tried to rob a platform as much as where a platform tried to cheat their users. Or perhaps you prefer the more common words instead of the modified one I applied? "Question everything"? Tomato tomahto, potato potahto. It is simply an urge to ask and be curious with every side involved in a case.

But err... you do aware that the statement are made for both parties, right? Both parties are equally seen as "guilty", which is why they're asked to give evidences to back up their claims. If we applied that we consider a side is innocent until proven guilty, then we would have to apply this to both sides as well. If we perceive both sides as innocent, then why the hell would we questions them? They're not guilty, both sides aren't, simply because we applied that phrase, then who's the scammers? Who lied? You understand the phrase better now?

Next, if you perceive me as someone partial, then sadly there's nothing I can do about it to change your mind, and I'm okay with that. But perhaps you'd like to see my post history, there are instances I am leaning towards the player and not the casinos, because for me, it doesn't really matters who is who, I am leaning towards those with clear evidences, the one that's honest.

I saw that! is funny how people like "@holydarkness" who pretend to be impartial use statements like " If we apply the rule of "guilty until proven otherwise" " , when the actually phrase is "innocent until proven guilty" or user "@jeremypwr" who I am 100% sure is part of sportsbet.io .

They are so bias that you can see that from miles and very few to none, came to admit that indeed sportsbet.io way of operate is far from a fair, honest, moral and trustable business behavior.

STAY AWAY FROM SPORTSBET.IO

Don't lose your energy here, look what kind of all people here are from, they have other casinos or other suspicious companies, they are not the people who will try to help you here for sure, they will only show you how beautiful they can defend any scam.

from:   Curaçao eGaming Complaints <[email protected]>
reply-to:   [email protected]
to:   project x <[email protected]>
date:   Feb 23, 2023, 3:29 PM
subject:   Re:[## 26290 ##] #26290 Complaint form submitted for sportsbet.io
signed-by:   curacao-egaming-com.20210112.gappssmtp.com

Dear Player,


As per your complaint dated 14 Feb 2023 (the "Complaint"), Curaçao eGaming (“CEG”) is reviewing all the documentation that has been filed by the parties and will either request further information or make a ruling on the matter once the said review has been completed - please note that this review process may take up to 14 business days from the date of this email (or up to 28 business days in more complex cases).


Please note that in accordance with our Alternate Dispute Resolution ("ADR") policies, parties are not allowed to add any comments during this period, as CEG should be provided sufficient time to conduct a thorough review of all documentation that has been filed by the parties.


Please note that, since the complaint has now been formalized, CEG will only accept this communication thread in the matter. Other communications will be ignored and shall not be part of the ADR-case file. CEG has included the both parties in this email, and it is mandatory to keep all recipients included in all correspondence at all times, unless any of the above contains confidential and/or sensitive details such as method of investigation, third-party data or similar details, which can pose a security risk. In those circumstances, please send the said information to us directly without copying the other party.



Best regards,

Curaçao eGaming | ADR Department

I am waiting on Curacao decision in my case against Sportsbet.io

As I admit before I made a mistake that I rush into things and panic, but this was all results sportsbet.io refuse to communicate and after  I saw so many complaints about them online, not only on trustpilot, casino.guru and here, but you can see them everywhere.

I also raise few questions to sportsbet.io without no answer:
1 ) Can sportsbet.io show evidence of communication with them from other email than "[email protected]" ?

2) Can sportsbet.io show evidence that I did any other process KYC other that the one for sportsbet.io account: pxdi ?

3) Can sportsbet.io show evidence that I placed the bet Kansas City Chiefs to win the Super Bowl to any other account ?

4) Can sportsbet.io show evidence that I deposit or withdraw money to any other USDT (TRC 20 ) address other than :   TXKzB7pR7QT7smGEYe3nvseCetxk6JzGR3  same address that I have used to withdraw the other 836 USDT.

I tell you honestly that they don't have evidence on this, because I have only 1 account .


If you are an honest person then you will admit that sportsbet.io should pay the winnings since they accepted the bet, if they were a land shop and release a ticked they would have paid, same should be online.

what sportsbet.io is doing with a lot of people accounts is wrong and for this reasons  I think many will not trust them anymore.

STAY AWAY FROM SPORTSBET.IO

P.S: I hope CEG will take a decision before 30-04-2023 , as sportsbet.io license is valid only between 31-01-2023 to 30-04-2023. see here: https://verification.curacao-egaming.com/validateview.aspx?domain=sportsbet.io

Since I am a representative of another casino I will assume that OP would not consider me under sportsbet.io's "payroll".  I would like to give you some perspective OP, while there are a number of legitimate users, there are also pretty much an equal number of users trying to abuse the system,  I'm not saying that you are one of them.

What I can say is that the way you went about it might paint you in a bad-ish image, when their representative said he will look into it and asked for a bit of time, you've proceeded in spamming anywhere and everywhere you possibly could that you're being scammed,  and in my experiences dealing with such cases, 99% of the users who were actually guilty of nefarious reasons, proceeded the same way as you.


What I can confirm you is that since you've escalated it to their license provider, Sportsbet.io has no control over the situation anymore, and they'll abide by the license provider's ruling on this matter, though it's more than likely you'll wait a few months now before the license provider gives a final answer on the matter.




My 2 cents on the matter, I'm in no way associated with Sportsbet and represent another crypto casino. Just scrolling through Bitcointalk .

and I am Messi's lost brother You in most certain way are bias and favor sportsbet.io and you tend to avoid to honestly answer when the answer should be clear against them like:

1) message like "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " and then to find out that you can't withdraw after 48 hours  that is a total lie.

2) my bet was honestly placed ( here take another look : https://i.ibb.co/SJ0SXrP/mybet.png ) , bet is won and any trustable sportsbook will pay it and if they want to close your account for no matter what kind of weird accusation, they could do it by telling you straight they don't want you as a customer, withdraw your funds and each to go in their ways.


Think of having a betting shop ( physic shop ) a customers came to you place a bet with 3 hours before match start ( take another look: https://i.ibb.co/SJ0SXrP/mybet.png I just love to show my bet ticket ) , then he come back to betting shop to collect his winnings and what do you do? accuse him that he has multiple accounts? )) he has his ID, he is in front of you, there is only 1 person so you pay him, same should sportsbet.io do since I place honestly bet to their website with 3 hours before, I send them my ID ( I even ask for a video call to convince that I am not a ghost ) , but they don't want to pay the winnings!!! why ? they accepted the bet , any bettor in the right mind will not open an account with them after seeing this behavior and I hope I will save some people with my thread not to ever use this sportsbook.


What you don't want to admit for obvious reasons is that sportsbet.io attitude to "confiscate any or all funds in your account at our absolute discretion" is far from a fair, honest, moral and trustable business behavior.


The way sportsbet.io operate is simple, if you are a net loser they will let you bet as much as you want, if you are a winner they probably accuse you of having multiple accounts or doublespending or any other reason they can invent.


Come on, even an ape is able to understand that what sportsbet.io is doing is wrong!

and to answer your question CEG did not take any decision yet.


STAY AWAY FROM SPORTSBET.IO

I am very tempted to make a joke and say 1,731 USD, just to tick your nerve and further prove the point of what's written on my personal text, but then I'm afraid you can't tell a difference between a joke and a statement, so I opted to say the truth instead:

"None. I voluntarily overseeing your case and tried so hard to help you understand what your case really is and why your balance is confiscated."


Umm... yes, that's why I choose and put them there in the first place, to save people's time from pointing that fact that I already know and acknowledged and openly state. You telling me that is kinda... defeating the purpose.


I am not sure. Maybe they do have a case and problem against SB, maybe the accusations are unproven and just part of smear campaign? Like i said, trustpilot's review can be bought. Maybe your case, which overseen by CEG, could help us a bit. Speaking of which, what's the update of the case? They gave their verdict yet?


We did, trust me when I say we all did saw those screenshot. It's kinda hard to miss when they're being repeated and reposted way too many times. And I'm sure we all know what's the case really is, as I've pointlessly tried to explain to you several times.

Not sure why can't you see it yet. Either you're in denial and deliberately turning your ears deaf or you tried --so hard-- to paint SB in different color. Rest assured though, everybody who read this thread with the capability to correctly calculate 2 + 2 understand what's the real case here. You can stop your charade.

I'm out.

Oh WOW thank you very much, you really helped me to see things clear, now I wonder how much does sportsbet.io pays you? did they pay well to defend them every time and not admit not even when they lie in player accounts with message like "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " and then to find out that you can't withdraw after 48 hours and btw your message "Yes, I'm an asshole" seems to fit you very well, not my words I just quote yours.

There is a reason why there are so many complaints about sportsbet.io on all over internet, if I was the only one who complain about sportsbet.io then you could call me insane, but when there are thousands complaints online you should ask yourself a question : why ?? does all this users wants to create a bad image to sweet and innocent sportsbet.io or the way sportsbet.io is doing their business is wrong ?

MAYBE YOU DID NOT SAW MY BET IN THE FIRST PLACE, HERE TAKE ANOTHER LOOK: https://i.ibb.co/SJ0SXrP/mybet.png

HERE TAKE A BETTER LOOK TO MY NOTIFICATIONS: https://i.ibb.co/bB0wHK7/Notification.png , CAN YOU SEE MY ACCOUNT CREDIT IS 1731 USDT??? now use your brain and do the math, I only received 836 and I want the rest of it that were rightful won by me.

I ADVICE EVERYBODY TO STAY AWAY FROM SPORTSBET.IO

Allow me to once again inform you, this time probably very very slowly, with some highlights on key points:

Your winning bet is not voided because they did not acknowledge the match result. Your winning bet is confiscated because you're suspected of abusing rule of multi-acc.

If I may put it in other perspective, suppose you play --and sportsbet provide such game-- poker, or blackjack, or even paper-rock-scissor, or for the love of Lucifer, probably even who-blinked-first, and you ends up winning, the fund will still be confiscated because it's not about the result of the game or match you played, it's the possibility of TnC breach in form of multi-accounting.

It will be confiscated until it is proven by CEG that SB suspicion is wrong. But thankfully, as I am sure CEG is very neurral and they're the one wbo will oversee this matter, if you're indeed not guilty, your fund will be released. That said, it also means if the evidence provided by SB is deemed valid by them, you'll have to say good bye to that winning of yours.

It's no longer relevant how long has it been since the game ended, the only applied timeframe here is what's CEG need to draw conclusion.

Sportsbet did not have control on how long they can clear this issue anymore other than giving the evidences required by CEG as soon as when asked. Why? Because now they have to answer to the arbitrator instead of having to handle it themselves, you asked this case to be handled over by CEG instead of their own representative. So the least you can do is wait very very very patiently because, after all, this is exactly what you asked, and that you made yourself.

Day 7 ( one week ) since Kansas City Chiefs won the Super Bowl LVII and everybody on Earth knows that already, but the only ones that decide to steel customer winnings are mighty and lovely sportsbet.io , the most trustable sportsbook, NOT!

STAY AWAY FROM SPORTSBET.IO

how the f.ck have I stole anything from them? even a blind man can see that my bet was honestly placed on a major event, NFL final, the fact that they are trying not to pay using shady terms and conditions it show even more how scam they are.

I am so sorry that I ever used sweet and innocent sportsbet.io   it was best not to ever create an account with this scam sportsbook.

https://i.ibb.co/SJ0SXrP/mybet.png

https://i.ibb.co/SJ0SXrP/mybet.png

With all due respect, I disagree. There is no known law in existence that would require them to do such a thing.


But, what if it turns out that they didn't actually steal the customer's money, but instead stopped a shady customer from stealing their money? I'm not taking sides here, just speaking in general terms.


To be honest, I don't place much importance on TrustPilot reviews because they are proven to be unreliable, but your argument is flawed.


https://www.trustpilot.com/review/pinnacle.com


https://ie.trustpilot.com/review/sportsbet.io

Every casino has ample of bad reviews, especially the most popular ones. This does not mean that all bad reviews are valid.

Sadly, with all due respect my friend you are starting to sound bias as f..ck , if a sportsbook accepts a bet they should pay it period !

there is no terms and condition in this world that allows them to steal customers money, you can put out there whatever you want, but stealing is stealing no matter how you disguise this!

There is a reason why there are so many complaints about sportsbet.io on all over internet, but in the same time you can't see complaints about reputable sportsbooks like Pinnacle, if I was the only one who complain about sportsbet.io then you could call me insane, but when there are thousands complaints online you should ask yourself a question : why ?? does all this users wants to create a bad image to sweet and innocent sportsbet.io or the way sportsbet.io is doing their business is wrong ?

Well, I'm more than willing to drop the topic if you will.


Sadly, with all due respect and saying this to you as gentle as i can, far as I know, based on several occasions where I watched him addressing issues raised against sportsbet, steve is a man of his words. When he said he's no longer in position to comment, or that he has no further thing to add to the topic raised, that's exactly what he adhered to. So you'll need to make do with what we tried to help you understand.


Stealing is illegal, confiscating funds from someone doing illegal activity is not. Regarding your question about creating a website, it depends on what exactly you wrote on that TnC and what service do you offer. Were you writing exactly as what those gambling platform wrote on the TnC, and do you provide the same service, and were you registered and supervised by gambling authorities? And does the users violate the points on that agreed TnC? If it's a yes to all of the points I asked, then sure, I think you're entitle to confiscate them.

But if you don't have a license, you confiscate without valid and proof-able reason, then that is illegal.


If you ask my very honest and personal opinion, I'll say "no", as I've said before, it might be an oversight. They've been in contact with you and trying to clear your issue as fast as they can, I think there's a fat chance that what --still-- appeared on your profile is not crossing their mind.

But let me ask you again, will you be more comfortable if that "unable to withdraw [...]" message --which I assume still appear to this second-- is replaced with something like the one I show you, the one that goes with the line "please contact support"?

Because if you feel more comfortable with that and preferred so, I can't guarantee you anything, but I can try PMing Steve to ask their team to go with your preference and show that message on your profile instead. Just know that the message comes with the fact that you are locked out from the account, thus the request to contact security team.

If I were you, I'll be grateful of this oversight they had, where they still let you in while they investigate the possibility of multi acc. But that's me, I can understand if you preferred the other optio. Should I try to do you a favor and PM Steve?


Ok, as this is clear that you won't settle for being accused of multi-acc --and I'm not judging that you are-- and they insist on having proof of possible multi acc, then I think it'll be better to just wait for CEG to review all of the evidences given by both parties and draw their verdict. Rest assured that if you're not guilty and this is all just a big misunderstanding fueled by panic, everything will clear itself. Sportsbet has no interest on cheating their users, just like Steve said,

I don't believe that you are part of Steve network, but @jeremypw is, and if you spent 3 hours on this thread to answer, you can honestly spend another 2 minutes to see that he is indeed related to sportsbet.io


My friend, we need to apply the rule of "innocent until proven guilty" and he should wait until this case will be solved, but he rushes to accuse me before that, but I am done with him, too much attention to him.


With all the respect my questions was for sportsbet.io user ( Steve ) and not for somebody else.


My friend while their T&C says that they can confiscate your funds, in real life this is illegal and it is called stealing. What if I create an website right now and put such terms and conditions and start taking all the money from users? I have my T&C that says I can confiscate them, is my right, right? come on, stealing is illegal from what I know!

Finally can you at least admit it that their message "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " and then to find out that you can't withdraw after 48  is a lie? YES / NO .


I repeat for 1 final time, when I saw so many complaints online and the fact that after 48 hours I was still unable to withdraw and this is the first time when a sportsbook doesn't allow me to withdraw I panic, I may over react , however my reaction was after what I saw about them and because of the 48 hours lie that they show in my account!

I repeat again for 1 final time, I have only 1 account ( one that I am aware of ) , I comply to their requests and everything, now if they want everything to end they could just pay me the 895 USDT and I am out of their way, or we wait for the final decision.

P.S: We have both parties assigned the same case ID with CEG, when I reply to email I can include as CC: email address from sportsbet.io and vice versa  , so at any moment I can send an email and tell that I give up to my claim and CEG will close the case, or sportsbet.io can pay me and send the proof and then we close the case, or wait for the CEG to take decision based on the proofs we offer.

So far I have send as evidence print screens of my account with bet, balance and I admit that they pay me back 836 USDT initial deposit , which I also admit here.

So far sportsbet.io send the proof that they paid me 836 USDT but they still claim that I have multiple accounts.

At this point none of the two parties  ( Player - me ) or Operator ( sportsbet.io ) does not want to give up to their claim.

This thread and post has became --at least for me-- really really confusing and lengthy, filled with wall of text. I'll try to make it easier to understand by separating each topic into sections

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---

You'll probably accuse me to be in the same league with him after I said this, but unfortunately this is the truth and I have to spell it out, feedback is given based on the user's opinion toward other user. And so far, his opinion is arguably rather correct. His feedback, as you've also quoted, said,


He tried to give you an even better solution, namely escalating your issue and cleared it out earlier than the timeframe given by sportsbet compliance team. Sadly, this couldn't happen because the matter was taken out of his hand.

But if you really curious on these questions, FatFork has actually explained them here. If I may repost it, and add my own words to divulge it further




I've also addressed this issue, as below


I can understand that this is the source of all of this mess, you read the reviews and got panicked. I am not sure if you're familiar with trustpilot and this forum prior to this case, but if you didn't, it's a common knowledge throughout this forum that trustpilot is well... not that trustworthy. People can be --and are-- paid to wrote positive review there, as well as can be paid by competitors to write bad reviews for other platform. That is why everybody need to take the review --or basically every review anywhere-- with grains of salt, and dash of lime.


Because that winning amount is still under investigation. If you're proven to violate the ToS --that you've agreed upon signing up-- you're bound by the contract that you accept and allow them to confiscate your fund. They played nice enough by letting you re-claim your deposit, because they actually have the rights  --which, again, you've agreed-- to confiscate all of your fund.

Once your case is cleared and you're proven to be honest, I think sportsbet will be more than happy to release that winning amount and you can withdraw them. But again, it's all depends on CEG's decision what action should be taken for your case. Both parties has to agree and comply with whatever verdict they gave.


Answered above,

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That's... basically the TnC of every sportsbet and gambling platform out there. You want them all to change their article? You're free to try asking them, but I don't think they'll welcome the idea.

It is why this forum have this sub-board and a lot of DT gave their time and efforts --in my case right now, a serious case of migraine-- voluntarily to oversee each of the case raised, to help everyone see the truth. There are case of a platform abusing this TnC and there are case where the user tried to scam the platform and play victim, and the DTs are not siding with anyone, they --should-- remains neutral. If a platform proven to abuse their TnC, they can expect a rainshower of negative feedback and a very pretty looking red banner above every single thread they have, take a look at this recent one for example. The same thing also applied if an user is proven to try to cheat the platform.


1) yes
2) yes
3) yes

But you seemed to failed to understand the situation here. Your winning bet was confiscated not because they didn't want to pay or consider that bet as invalid. It's not because they did't accept or acknowledge the result. Your winning bet was confiscated simply because they suspected you of multi-acc, which breach their TnC, which validate them to confiscate your fund until they've done with their investigation; the investigation and decision that now fall on the hand of CEG.

---

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They did. The compliance team asked you to be patient and allows them five working days to solve this issue, it's there on the email as evidence. And I think it's quite hard to believe that Steve only posted here after you rained their chat. I can't see him sitting on his office monitoring the chatroom got swamped by a spam of copy and paste and then run to this forum to look into the matter. I think it's more because he has few minutes of free time on his hand, logged into his account here, saw a PM --or two, or three-- and addressed the issue right away.

All in all, saying that they had not tried to reach out and working on resolving the issue is an incorrect statement.

---

---

I don't think I should comment on this part as it would only brings us back to the very beginning of this headache inducing post(s) filled with quoted post within quoted post.

---

---

I spent nearly three hours typing this --not kidding here-- and I really hope you can understand the situation better now as well as understand that there's nothing sportsbet and steve --and you-- can do other than wait for the results to be validated.

P.s.: I am not sure I understand correctly the snippet of CEG you posted above, as what you gave is a very small portion of what seemingly long email chain. Were they saying they returned the decision to sportsbet compliance team and let them find a way to meet you in the middle, or that they'll mediate you both and overseeing the evidences given by each side then took decision based on it?

One way user @jeremypwr tells me "This sounds like an honest misunderstanding and I have already notified Steve.
He should be in contact with you shortly. " on other way he rush and post on my trust that "Multi-accounting scammer/liar/fraud who got caught and now claims Sportsbet is "stealing" 895 usdt from him.Even after Sportbet was kind enough to return his initial deposit of 836 usdt, he continues to copy and paste his spam posts."

So you can see how the same guy once take your side and then switch without any evidence that I have multiple accounts and he is also part of sportsbet.io as you probably know already.


No he did not not try at any moment to answer my questions, not here, not on email, not anywhere. My question were:

1) If I had any other account why would I not bet there and create a new account? You don't have any deposit bonus and rewards I suppose are better once you get higher in rankings , so what advantage I could ever have if I had a second account?.

2) Why you did not ask verification on other account ( there are none ) and you ask now on : pxdi ? I think is obvious that you did not had any other account where to ask for verification and you ask only on the single account I have.

3) Why are so many complaints about sportsbet.io ? This is one of the reason I panic in the first place! everywhere on this forum we see complaints about sportsbet.io , on trustpilot more than half of reviews are 1 start and you have 3 stars average out 5, while your competitor stake 4.5 stars average out 5.


4) Why you do not pay a legit bet? we both know and I show evidence here that my bet is legit and you basically stole 895 USDT from my player account  and any joy I had after placing a winning bet.

5) If my bet was lost. Would you refund it? or just kept my money and then you let me to make other deposits .

and this questions are still ignored.


That article in their TnC has to change, basically it gives them right to do whatever they want to player account, if they don't want to pay they don't , they are God and you should obey to whatever shit they are giving to you even if your bet was on major event on which you could not have any edge.

Not honor a bet that was legit placed and which could end in both ways , player losing their funds if they lose bet or player winning the bet and taking the funds in my case 1731 for me it looks like scam, that bet could end only in 2 possible ways, either won or lost, there is no grey area, there should not be a 3rd option.

My questions to you are and I kindly want an answer with yes or no:

1) Was my bet placed on Kansas City Chiefs to win ? Yes  / No

2) Did Kansas City Chiefs won the NFL Final ? Yes / No

3) Will any legit sportsbook pay Kansas City Chiefs as NFL Final winners ? Yes / No


No they did not, Steve only posted here after I post on sportsbook chat, but it's ok, I can admit that I rushed things because I panic after I saw so many complaints online about sportsbet.io with users having the same issue like me and the trigger for me and what made me angry a lot was the fact that I waited 48 hours because of the message "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " and then to find out that that message is a lie.


and I want to say so everybody can see:

I admit that I should gave more time to sportsbet.io to look into my case and I should not rush things , but the panic and what trigged me was that they were unfair with 2 things:

1) Accusing me of having multiple accounts since I have only 1 which I comply with their request and send them my documents and I still do not understand why anybody will need 2 or more accounts since you don't have any deposit bonus and probably their reward center is better once you climb through rankings .

2) Message "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " and after waiting + 48 hours not to be able to withdraw, that message could not be there at all or could be replaced with contact support or anything like this , for me that is a lie.

 The fact that I saw so many complaints about sportsbet.io everywhere made me to panic and be impatient and I also wanted to be able to use my funds and bet , probably on long run I would end up losing them to sportsbet.io eventually but I still wanted to use them.


Finally after staying up all night watching NFL final and see how your team come back from behind and win NFL final , see your account credited to 1731 USDT and just after that somebody to take your joy of winning it simply angry me.

I don't have any other accounts, I am not a big stake player , I place bets for purely enjoy of betting and recreational, but it makes me angry when you finally win something and somebody just decide to take your money, this is not fair, my deposit was honest, my bet was honest, I have no edge over the bet and they should pay the bet .


 

I think I'd have to address an elephant in the room thread: that you seemed to perceive their response time is slow, as evidenced as well as to address your chronological order number 1-8.

May I point out that it's just 26h:48m [I fixed your minutes to match your screenshot] give or take couple hours to match the difference between your local time [the time your withdrawal is locked according to the screenshot, which in your local time] and the time applied by the forum when you create this thread, which UTC +0. Wouldn't you agree that it's too rash? You're trying to clear an issue with a platform which operates worldwide and caters probably hundreds, if not thousands, of complaints and disputes everyday. They need time to address each of the ticket raised in chronological order, from the earliest to the latest, and then back to reply from the earliest response to the latest. Expecting them to response within minutes is rather... rash, IMO.

I am not lecturing you or trying to say you're wrong, it's completely to someone's consideration and decision when they should open a thread to address the concern, I just try to point out that your chronology number 1-8 --which repeated various times in various forms throughout this thread-- didn't really help your case, it only paint you as someone impatient and that this case probably wouldn't need to be escalated to this point and situation if you exercised some restraint.

For point number 9, how exactly does jeremypwr, according to your opinion, is part of "this scam"? He tried to oversee and help your case by notifying sportsbet's representative, and it's proven to be worked. Steve did come here the instance --I assume-- he read jeremypwr's PM.

Point number 10, I'd have to agree with you. If the case is like what I assumed, that initially you're locked out due to the 48h policy but then within that timeframe they suspected you of multi-acc, then the message should not said what's shown, but instead something like this or this. I believe this is an oversight because they're already and currently in communication with you in regards of multi-acc --chronology number 5-7, which happened before number 10-- so it's very possible that they didn't check your account again to change the message displayed.

11, this is quite interesting, perhaps a language barrier made you perceived the post wrongly, as you stated that English is far from your primary language, but allow me to quote the exact post Steve gave as his first response and break it down


I don't see where he's more concerned that you spammed their system. He gave you his words that he'll see your case himself, which means escalating it and sped it up --it's certainly a privilege, he cut the line for you-- and urged you to show some restraint and stop raining all of their media. This is not without reason.

Panic posting here, as I've also said earlier, just made it difficult for the neutral overseer --and whoever read your thread-- to comprehend the situation. Wall of repetitive text and screenshots just made people lost track and focus of the issue.

Emailing, well... it's actually quite impressive, if I may be honest, 400 emails certainly shows dedication... or a lot of free time at hand. But allow me to explain this as well on why Steve urged you to stop doing so. Other than because it will clog their system, the way ticket-addressing adapted by many platform --far as I know-- is by queue number.

When you sent them an email, your email got into a queue. Let's say you're the 137th person emailing them that day --or during certain timeframe-- you're on queue number 137, which means your email and complain will be addressed after they addressed #136. If you send them another email, your previous queue would be voided and your newest will be the one active. Which means, suppose you're initially at 137, your second email --that's sent before they can even address the earlier email-- would be pushed to the back of the queue, perhaps number 159. Your 359th email? It probably pushed you to the 666th. Your 400th? Maybe somewhere on the thousand-th.

So yeah, Steve's advise to stop panic emailing is actually to help you and the other customers. He already put your case on his plate and tried to track down your email. If it kept jumping queue, it'll just make it harder for him to clear the issue. [Of course, this is statement and explanation made based on my knowledge and assumption, anyone is free to correct me if they have a better knowledge and experience on this matter]

Spamming their chatroom, I think it's more to protect the interest of their community than to protect their name from "the expose". Put yourself in a sportsbet user's shoes, they tried to engage in a discussion, or tried to ask something, and their chat kept being cut by someone complaining a repetitive words that's effectively rendered the chat room non-functional, wouldn't you be annoyed? Now put yourself on the chatroom admin's shoes, they tried to engage with their user and their response kept being pushed out of the screen by the same complaint, wouldn't you find it irritating? IMO, it's not about Steve concerned about how they treated their one specific customer --especially as he's already offered to take the matter to his own hand-- it's about making sure the entire system works and able to cater everybody's interest.

Next, point/chronology number 12. I didn't see this screenshot in any of your post, perhaps I lost it between the repetitive links, would you please share us again the exact screenshot?

This is the end of addressing the first part of your post. Now we go to your second part, which I'll breakdown to parts without changing the point of the questions,


He tried to, but you forced it out of his hand when you escalated the case to CEG,



According to their TnC which you've agreed upon signing up, specifically 18.1.(ix) the answer is yes and no,


Explained above, it might be an oversight and that the case is developed to something else where the 48h-after-deposit is no longer the case, its --used to be-- 5 working days to investigate the matter of multi acc. But will you be more comfortable if they changed the message on your profile now?


I don't think I understand. Do you mean if you lost a bet and asked for the bet to be voided? Then no, why would a betting platform allows a lose bet to be voided just because the user asked for it? It called gambling, not charity event.

If you mean to ask that if your acc is proven to be multi-acc abuse and we suppose the bet was a lose bet instead of a winning, I'm not at the capacity or position to answer this, but if we consult to their TnC, the answer is they're actually allowed --and you agreed-- to confiscate all of your funds.


And they did, the Operator had tried to reach out and working on resolving the difference with you, that's what Steve tried to do here but you decided to take a different course

I appreciate your help but here  is my story chronologically whith evidence  ( https://i.ibb.co/bB0wHK7/Notification.png ):
1 ) 12 February 2023 at 6:39 PM I create my account to sportsbet.io with username: pxdi .

2) 12 February 2023 at 10:39 PM I made my first deposit in value of 836.28 USDT from my binance account and shortly after I place the bet on NFL Final , bet here: https://i.ibb.co/SJ0SXrP/mybet.png

3) 13 February 2023 at 5:17 AM they credit my account with 1731.11 USDT and they offer me a reward of 0.27 USDT , see here my balance: https://i.ibb.co/D4xPxbm/wallet.png

4) 13 February 2023 at 5:37 AM they decline my withdrawal of 1231.11 USDT see here: https://i.ibb.co/bB0wHK7/Notification.png

5) 13 February 2023 at 6:53 AM they ask for verification " please go to your Account page and complete the verification." and comply right after and send them an email.

6) 13 February 2023 at 7:27 PM after almost 13 hours from their last emails they ask me again to send the same documents but using a link they gave me via email, again I comply and send them documents .

7) 14 February 2023 at 7:44 AM after 12 hours from their last email I received : "that your account was disabled due to being flagged for multi accounting by our security systems"

8 ) 14 February 2023 at 8:22 AM since I had only 1 account and I felt this is not fair I open this thread here.

9) 14 February 2023 at 04:07 PM @jeremypwr who seem like a nice guy in the first place , but in reality he is part of this scam says : "This sounds like an honest misunderstanding and I have already notified Steve.
He should be in contact with you shortly."

10) 14 February 2023 at 10:39 PM at more than 48 hours after my deposit according to their website/ system that shows message : "You are unable to withdraw for 48 hours after making a deposit due to security reasons. "  see here: https://i.ibb.co/nMHmPhw/withdraw.png which is a LIE , if that message isn't a true statement then just don't put it out there, remove it, because you make people to wait 48 hours for nothing!

This was the moment that after reading so many complaints about sportsbet.io online and after I saw that their message is a lie , I panic a bit .

11) 15 February 2023 at 05:45 PM  Steve reply here for the first time, but as you can see from his message his main concern was that I post my story on their main chat of the website ,club talk, where all the customers can see how they act with customers like me and of course was unpleasant for them and tells me that "I will take the time to review the information and process. I will give you a full explanation this week."

WOw and after just 21 minutes:

12) 15 February 2023 at 06:06 PM after Steve took a long long time to have a look into a case that last for 3 days of just 21 minutes decide to tell me via email to withdraw my deposit and to fuck off because they are not willing to pay my winnings just because in their view I have multiple account.

Now really isn't this stealing

You credit my account with 1731 USDT then you suddenly decide to pay only 836 USDT and steal the 895 USDT left ??

Now if you are impartial like you said can you admit few things:

1) Steve decide to ignore my legit questions that I raise to him

2) It is obvious that my bet was placed honest, don't you think that they should pay it since I had no leverage on it , it was a major event, NFL Final , I can't cheat in any way even if I wanted too.

3) You don't think that they should remove the message "You are unable to withdraw for 48 hours after making a deposit due to security reasons. "  if they are going to need more than that ?

4) If my bet was lost, will they still refund me


Finally I truly believe that Steve or anybody with decision power from sportsbet.io wanted this to end they could have send me the winnings of 895 USDT and I will end any debate with the promise that I will not open another account ever with them and if they want they can close my account.

Maybe people from here don't know that I will tell right now, Curaçao eGaming inform both parties that we should try to settle :

"In accordance with the IP-agreement, the Executive is required to provide Curaçao eGaming and the Player with proof within seven working days after having received this formal notice, that the Operator has reached out to the Player and that it is working to resolving differences between the Operator and the Player.
 
CEG will monitor mutual attempts to resolve the said dispute as part of its Alternate Dispute Resolution"

So this can be solved very easy if sportsbet.io wanted , all they have to do is to pay the legit winnings I made!

Here is message that I sent to both sportsbet.io and Curaçao eGaming where I stated that all I want is to receive my winnings: https://i.ibb.co/MsMG6Gb/request.png

I have to spend a lot of time trying to comprehend your story chronologically, thanks to the burst posting and repetitive info --and screenshots-- every now and then. And I actually have been following your thread since day one, just to emphasize how tangled this thread is. If I may be honest, it's quite annoying to have to open an ibb link in the middle of digesting your wall of text just to see that it's the same evidence provided several post above, over and over. Or the same questions and statements reposted. I would very very politely ask you to please take a good care of your keyboard and spare them from a premature worn out due to the heavy work you tax them with by typing every few minutes.

Before you can accuse me to be a friend of Steve, allow me to save your time --and keyboard's mechanism-- by saying I am not. I can go long and long with my defenses but the point is, no I am not, I have zero business with him and didn't get anything from whatever the outcome of this case other than finding the truth behind your case.

If I may add, just to strengthen that I am siding with the party called "finding the truth", it's way past bedtime in my local time and I have about 90+ chat bubbles from a friend in my personal phone, dissecting her day and catching up with me with a very interesting topics that I'd really prefer to spend my time there, typing my reply and response, which no doubt I'd enjoy more, yet here I am, trying to understand what actually happened.

Ok, that's my wall of text, which rather not important and irrelevant, hence the font color.

At this point, we might be just beating the dead horse as Steve had said that the matter is now out of his hand and we can only wait for --and comply with-- E-gaming commission's decision, but if I may straighten a few things... I think what actually happened to your account was: it's initially locked for 48 hours due to the new creation, first deposit, or whatever other reason. It's not uncommon. I have a first hand experience where an exchange I frequently use locked me for 24 hours because I resetted my password, and I vaguely remember a platform also applied a 48h lockdown time from the initial account creation. But on your case --again, if I may suggest from what I understand-- during this 48h lockdown, the compliance team suspected you of multi-acc, which is why you're still unable to wd after 48h passed; it's no longer due to the 48h lockdown, it's because your account is under investigation.

IF your account is indeed not related to the ones they pointed out on their email, they'll more than happy to unblock your account and proceed with your withdrawal. For this, they asked your patience to wait for 5 working days, which I assume they needed to contact and ask and verify the other accounts. This answered your question why they "didn't" ask another accounts. They did, you just didn't know that they asked because they asked personally to those accounts' email, which you certainly don't have access to... unless you somehow have, and that's why you're so sure those other accounts are not being investigated?

Second, about how unresponsive and unhelpful Steve is,


We all know this is not true. He addressed your concern right away when he noticed it. Exhibit one^[1], it happened behind the screen so it's not on public information, but I also PMed Steve the moment I saw him online. At the time I finished writing and sending my PM, I saw that he's already replied here, proving that once he went online and saw jeremypwr's PM, he went straight to this thread. Exhibit two^[2], he promised to take your matter to his hand and see through it himself, to escalate the issue and give you an answer within this week. That would be 19th at the latest instead of 20th, or even by tomorrow, 17th, if we assume he referred to week in a workdays. It's faster than the initial deadline, but unfortunately, you choose to take a different path.

---

<sup>[1]



[2]</sup>

---

Next, I wanted to dissect the cases you mentioned here one by one, but that'll require me to at least skim through all of those threads to get a better grip of each of the situation, and as I said, it's already past bed time in my time zone, so I'll gladly do it tomorrow when time allows me to.

I don't think everybody is friend with Steve, but I notice that some are like user @jeremypwr who first pose in a neutral person and then I find out that he is very related with sportsbet.io and it easy for anybody to see that.


questionable players or bets?? my bet was placed honestly . Did you took a look on my print screens? they even credited my account with 1731 USDT . How could I have any advantage of an NFL final? really??


I never refuse Steve help, but Steve did not tried to help me at any moment and after I spent hours investigate sportsbet.io I think he is the owner an he pulls the shots. There was no help from him side and as you can see he is not willing to answer my questions that I raised .


I don't speak english everyday and english is far from my primary language, my point was that if person X has account Y then sportsbet.io should ask verification to person X right after sign up if this is so important for them ?  if there were other accounts under my name that means that these accounts should be verified already, right? but since I have only 1 account they ask verification to the account I have which is : pxdi .  

They are using this excuse that you have multiple accounts when they don't want to pay a winning bet, there are hundreds of complaints on internet about this, is not just me!


To be honest I panic and open the thread because I saw many similar cases when they use this to not pay the player, however please not forget that:

1) Their system showed in my account this message: " You are unable to withdraw for 48 hours after making a deposit due to security reasons." and after 48 hours from my deposit I was still unable to withdraw . So dishonest behavior !

2) My bet was placed honestly, and they credit my account with winnings , then they stole my winnings

3) As long as I comply with their request, offer them all the support and documents as fast as possible, I wanted in exchange to at least communicate with me, while not Steve or support team ever reply to me, and my money are money and I should be able to use them when I want , since 12 February they reply 14 February to wait another 5 business days which means that I had another reply from them until Monday, 20 February, that means 10 calendar days in which I cannot use my funds to bet , because this is the reason why I deposit, to bet, not to get stuck!

4) If my bet was lost, Sportsbet.io would refund my bet ? why this issue came out only when player wins???

Take some time and investigate sportsbet.io before taking their defense.


For me real facts like:

1) Many complaints online

2) Display message like "" You are unable to withdraw for 48 hours after making a deposit due to security reasons." and after 48 hours still not to be able to withdraw   ( what is the purpose of that message )

3) Not paying won bets, that they initial credit and then just as dishonest man will do take the winnings from your account.


Finally if you consider that a player has other accounts or simply don't want him as your customer for any given reason, you should just pay him for his honest bet and close his account with the mention that he will ever open another one you will take his funds, that in my view is the right way.

I repeat myself, my bet was from NFL final with 3 hours before match start as you can see on Kansas City to win, at half time they even had odds like 4.9 to win, I did not cash out my bet, I keep it and won fairly, it is not normal that my joy of winning a bet to be take of from this scumbags as long as I comply with all their rules and requests . This make me angry and I think anybody will be angry with this situation!

---

I was stupid to blindly believe in a sportsbook that sponsor Arsenal and Southampton without making any investigation first, from my view their way to operate is to invest in publicity so people can join, if they are losers and lose to casino or sportsbook they leave them to continue, if it happens to be winners they close their account and accuse them of having multiple accounts.

Everywhere and on each site with reviews you check you see sportsbet.io is not rated good.

I wanted to make peace with them and ask only them to pay my winnings but they do not communicate, so I had not other option that to contact their license from Curacao.

https://casinogurubg.com/obzor-sportsbet-io-casino#tab=js-tab-discussion
Low ratings and very scammed many complaints on various forums.but no control body at least until the new law in Curacao comes into effect

Oh, sure. Let's just assume that everyone on the forum who disagrees with you is magically a friend of Steve's. Because that's definitely a logical and rational conclusion to jump to.


While that might be the case, it's important to keep in mind that the casino still has the power to look into any questionable players or bets. This is something you agreed to when you accepted their terms of service.


Steve tried to help you out, but you didn't want to accept his assistance and kept making accusations. It makes me wonder why you were so unwilling to take his help.


How do you know they didn't ask for verification from other accounts???
As for why would someone create multiple accounts, there could be various reasons. Some may do so to take advantage of signup bonuses and promotions, while others might want to avoid any betting restrictions imposed on their account. However, what's important to remember is that creating multiple accounts violates the terms and conditions of the casino, which could lead to the termination of all accounts and the loss of any associated funds.


Evidently, that's not true. In fact, their customer support team responded promptly to your complaint and politely requested a five business days period to thoroughly review your case. However, despite this, you chose to make a scam accusation on the very same day. How do you expect them to check all the facts if you don't give them the time they need?

You must be a dear friend of Steve!

Bet was honestly placed, they should pay!

If Steve wanted to help in any way then he will pay, I truly believe now that Steve is the owner of this scam sportsbook!

Why he does not answer to questions I raised? the most I am interested in is why anybody should open a second account if they have 1 already? why they did not ask verification to another account? and ask only for the : pxdi ( because there is not other ) and finally if my bet was lost? they would refund my money?? .

I would not raise my situation to Curaçao eGaming , if their support or Steve would have answered to my legit questions, but as you can see they ignore them, or at least pay my winnings and I will end any debate!

I REPEAT MY BET WAS HONESTLY PLACE AND THEY SHOULD PAY, A LOT OF THIS WILL NOT HAPPENED IF THEY WOULD PAY!

@pxdi you should your common sense to know what exactly you did. Steve is trying to solve your issue by dealing with it personally if you just gave him some time but instead you spam all the outlet available for sportsbet and even report a complaint on Curacao which is now will handle your case since it was already filed against sportsbet. It’s useless for Steve to help you now because the complaints is already filed.

The only thing you can do now and wait for Curacao findings since you missed already your chance to be help by Steve which has good history of helping users here that is found innocent.

Sportsbet.io has a long good reputation here in the forum and Steve show you here a helping hand which you ignored just because your impatience. Good luck with your case brother.

YOU KNOW VERY WELL THAT I AM RIGHT, SO PAY THE WINNINGS OR YOU ARE JUST A THIEF!


another complaint pop up today on trustpilot this time from Turkey having the same issues with you, there are a lot of people having same problem, that should mean something . People don't use this SCAM sportsbook anymore!

Sorry I don't see where you answer to my questions:

Public questions for Steve:

1) If I had any other account why would I not bet there and create a new account? You don't have any deposit bonus and rewards I suppose are better once you get higher in rankings , so what advantage I could ever have if I had a second account.

2) Why you did not ask verification on other account ( there are none ) and you ask now on : pxdi ? I think is obvious that you did not had any other account where to ask for verification and you ask only on the single account I have.

3) Why are so many complaints about sportsbet.io ? This is one of the reason I panic in the first place! everywhere on this forum we see complaints about sportsbet.io , on trustpilot more than half of reviews are 1 start and you have 3 stars average out 5, while your competitor stake 4.5 stars average out 5.


4) Why you do not pay a legit bet? we both know and I show evidence here that my bet is legit and you basically stole 895 USDT from my player account  and any joy I had after placing a winning bet.

5) If my bet was lost. Would you refund it? or just kept my money and then you let me to make other deposits .

I think that to answer to this questions will be very easy for a transparent , honest and integrity man!

So I need to ask them again.

People can you see? he doesn't answer to any question, he knows that I am legit customer, he knows that my bet is legit but avoids to answer!

---

people please read feedback from sportsbet.io profile:

kerrywoodwins20   2016-10-18      Scam book! Beware!!!!

Gambleseveryday   2016-10-18      Watch out for this scamming book!!!!!

Joel_Jantsen   2017-04-10   Reference   Open Scam accusation for stealing 21 bitcoins.Stay away.

benhames   2017-04-12      scammer

neochiny   2017-04-12      currently being accused of stealing 21.5 BTC from a customer.
the tag will be removed if the issue is resolved

jonald_fyookball   2017-04-14      spam accusation against this user

Zepher   2017-04-16   Reference   Multiple scam accusations against this casino in the scam section. The reference linked shows them withholding 21.5 BTC, of which 15 BTC was a deposit with 6.5 BTC winnings. Sportsbet have not paid out the 21.5 BTC, nor even returned the original deposit of 15 BTC. I would advise against playing at this casino until all allegations are fully resolved.

Joel_Jantsen   2017-08-23   Reference   Another scam accusation of stealing 25+ bitcoins.

kerrywoodwins20   2018-01-08      SCAM!!! LIVE BETTING ALLOWED A BET TO PEND UNTIL A GOAL WAS SCORED AND THEN ACCEPTED DESPITE A HORRIBLY NEGATIVE LINE MOVEMENT.

SCAM SCAM SCAM

igorcubania   2018-06-06   Reference   they locker my account AFTER i deposit and hold funds and ask for kyc
now i send kyc and kyc not good enough
now i tell them in this case please delete kyc but they dont want to ??


VERY SHADY AND 100% SCAM

javybaez2020   2018-06-08      SCAM!

STOLE!

AVOID!

svennnny   2018-07-19      Witholding 21.5BTC from a customer scammer

areezy   2019-01-29   Reference   Voided my bet that I placed 6 months ago because I had self excluded my self and they did not remind me of this. They simply void my bet without giving me my money that I made with the bet that I made before my self exclusion has happend. They shouldve atleast reminded me that the bet was there. Unbelieveable scam casino.

areezy   2019-01-29   Reference   Re-opened my account after asking to be permantely self excluded. Watch out casino breaks their own t&c.

cola91   2019-10-03      Have problem with them, they accuse me for having multiple account there without any evidence. I had winning bets on major sports events and they decide to pay me just initial deposit instead all money (5k eur instead 18k).

It seems good bookie at first but now they do not want to explain and give some proof to support their decision.

gosha@e-coin   2020-07-24      I read negative feedback everywhere about this sportsbook.
Google is full about it. Multiple people are complaining about it, and Steve refuses to reply on people and is not able to solve problems.

saturent   2020-08-04   Reference   Froze funds for over a week without even providing proper communication/assistance. Then, gives excuses without giving any evidence and end up seizing profits. Nightmare, horrible experience.

badobadobist   2020-08-20   Reference   Scammed a guy for 300euro

gosha@e-coin   2020-08-20      Again a customer is scammed for 18.000 USD and sportsbet.io is "Investigating" the account for 21 days, hoping the customer will lose his patience and reverse the withdrawal, and place bets which will loose. Every day, people are scammed bu this fraudulent organisation. They must be stopped.

baikov   2020-08-24      Scammed my winnings. After i completed KYC, sportsbet told me that i breached various ToS and closed my account. Absolutely mad bookmaker. Ignoring all of my posts here

Trollygood   2021-04-08      Scam site. Photoshopping image about fake bet.

Arcas   2021-06-09      They scam customers and do not pay out! Do not play here.

shoppingsherlock19   2022-09-14      It looks like you are thesame with your customer support that don't care with your old member,just giving false hope and not giving any compensation after 5days of waiting,confusion,misled,notsolving the issue , you are online but choose not to reply ( i hope you are different)

pxdi   2023-02-15   Reference   Steve represent a scam sportsbook sportsbet.io who stole 895 USDT from me and you can find on reference link evidence.

This is going on since 2016 to present 2023, a lot of complaints about sportsbet.io stole money from people!

This has to stop! Why nobody is doing something??

[moderator's note: consecutive posts merged]

EDIT 2:

Hi pxdi,

As I already mentioned here ^^ which was only just over 12 hours ago, I would look into the situation for you.

However, since that response, you have taken it upon yourself to go a little awol.

Publically calling me out about integrity and trust, multi-posting, and spamming our customer support is not going to change the normal business process.

I am not sure which is the crazier stuff here, the fact you posted old scam accusations where I personally REVERSED the business decision and sided with the customers which lead them to being paid out and case closed, or the fact you have sent over 400 emails in the last 12 hours.

It in honestly really weird behavior and I'm afraid that any answer I give to you will just not be understood or listened to.

As you have since gone and placed an official complaint with E-gaming commission in Curacao, the matter is now with them and I didn't even get a chance to dig into your case due to your impatience.

As always, we will wait for the process of e-gaming curacao ( which is long and drawn out ) and we will adhere to any findings they have.
This also means I am no longer in a position to comment on your case now it has been taken up with the commission.

Im sure we can all agree on that matter.

regards,

Steve.


p.s. I wasn't joking about the 400. Note from our internal slack channels attached.

I am happy to answer your question:

1) They freeze my account without letting me taking any action, not to withdraw or place another bet and their system show the message this message when I tried to withdraw : " You are unable to withdraw for 48 hours after making a deposit due to security reasons. " (see here: https://i.ibb.co/sCNQnyd/48hours.png )  so I waited for 48 hours without possibility to use my own money which I believe that for anybody will be frustrating, I came to panic after 48 hours because nothing changed and they did not communicate with me anymore, like live support disapear , they did not answer to my email , they did not answer on my scam accusation until today or on any form of communication.

2) They ask for my verification and I comply and they even accept my verification as you can see from emails: https://i.ibb.co/dK6c86h/sportsbet.png

2) My bet is placed honest on a big event such as NFL Final as you can see here: https://i.ibb.co/SJ0SXrP/mybet.png , they even credit my sportsbet.io account with 1731 USDT as you can see here: https://ibb.co/jhc9c5q and you can see their notification with my deposit and the winning bet here: https://i.ibb.co/bB0wHK7/Notification.png  , but today they decide to steal my winnings 895 USDT and only refund my initial deposit of 832 USDT .

So since bet was placed with 3 hours before  event start and it is an honest bet, and they even credit my sportsbet.io account initial, why you don't pay the winnings? this is acting like a scam, if I would have lost the bet ( Philadelphia Eagles led at half time ) and Kansas City lost , they they would kept my money, but if I won they only refund my money without paying winnings. Do you think this is right? only a scammer will do this.

3) They accuse me of having multiple account and my questions for them is why somebody will make more than 1 account? you do not have a deposit bonus, and any player will be interested to have an older account so they can climb to their reward system ( bronze, silver, gold etc ).

If I ever had an account with them, would not be that one verified already?Huh why would they ask verification to account : pxdi? Doest this make sense?

Their model of business is simple, if your account is a net loser ( you lose more than you win ) they let you continue to bet with them, if your account is a winner then they close it and refund your deposit . There are dozen of complain online about this behavior from them.

You can see this on trustpilot: https://www.trustpilot.com/review/sportsbet.io

Or from the many complaints here on scam acusation:


https://bitcointalksearch.org/topic/sportsbetio-scam-1731-usdt-5439809

https://bitcointalksearch.org/topic/scam-sportsbetio-seized-my-profits-5266626

https://bitcointalksearch.org/topic/sportsbetio-confiscated-my-money-18919-5428296

https://bitcointalksearch.org/topic/sportsbetio-biggest-scammers-stole-my-money-5290729

https://bitcointalksearch.org/topic/sportsbetio-scammed-for-5000-5418601

https://bitcointalksearch.org/topic/sportsbetio-account-with-balance-unfairly-closed-support-ignoring-emails-5323603

https://bitcointalksearch.org/topic/sportsbetio-resolved-5411777

https://bitcointalksearch.org/topic/sportsbetio-not-giving-me-my-winnings-5086453

https://bitcointalksearch.org/topic/funds-frozen-at-sportsbetio-5266592

https://bitcointalksearch.org/topic/sportsbetio-took-my-money-5435667

https://bitcointalksearch.org/topic/sportsbetio-does-not-pay-1400-account-is-locked-5436620

https://bitcointalksearch.org/topic/scam-sportsbetio-withholding-funds-from-24072020-5266016

https://bitcointalksearch.org/topic/sportsbetio-fraud-5189479

https://bitcointalksearch.org/topic/sportsbetio-does-not-give-my-earnings-5091170

I have no interest in being their customer anymore, I want them to be fair and pay my winnings as it should, if they are honorable and have any integrity, they know very well that my bet is an honest bet and they should pay the winnings and I will end this debate !

I kindly ask community help here, my bet was honest and they do not want to pay,  today I might be their victim, but tomorrow you can be instead of me, please emphasize with me and let's make them pay otherwise they are just SCAMS!

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Public questions for Steve:

1) If I had any other account why would I not bet there and create a new account? You don't have any deposit bonus and rewards I suppose are better once you get higher in rankings , so what advantage I could ever have if I had a second account.

2) Why you did not ask verification on other account ( there are none ) and you ask now on : pxdi ? I think is obvious that you did not had any other account where to ask for verification and you ask only on the single account I have.

3) Why are so many complaints about sportsbet.io ? This is one of the reason I panic in the first place! everywhere on this forum we see complaints about sportsbet.io , on trustpilot more than half of reviews are 1 start and you have 3 stars average out 5, while your competitor stake 4.5 stars average out 5.


4) Why you do not pay a legit bet? we both know and I show evidence here that my bet is legit and you basically stole 895 USDT from my player account  and any joy I had after placing a winning bet.

5) If my bet was lost. Would you refund it? or just kept my money and then you let me to make other deposits .

I think that to answer to this questions will be very easy for a transparent , honest and integrity man.

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no sign of that or to answer my questions!

[moderator's note: consecutive posts merged]

I'm sorry to hear that your experience wasn't a positive one. From what I know, Sportsbet.io is one of the most reputable casinos here. However, I'm a bit confused and was hoping you could clarify something for me. They kindly requested that you allow them 5 business days to conduct an investigation, so I'm curious as to why you decided to publicly accuse them of scam so quickly?

You posted this:


So, don't you think it's unfair that you don't give them at least the minimum amount of time they need to do an investigation?

Steve and sportsbet.io just decide to steal 895 usdt from me! THIS SPORTSBOOK IS A SCAM, when you lose they kept your money, when you win they just refund your deposit, and take your winnings!

This will not end here, they refund my initial deposit of 836 usdt and just like some thief's they are they took all my winnings from the Bet that I placed on NFL final: https://ibb.co/yV52nSX .

If they will not pay my 895 usdt I will not stop here! They block my access to my account , but I have video evidence and I have print screen with balance and everything.

If the bet was lost they would not mind to keep my balance , but if the bet was win they don't want to pay winnings, this is a scam and this community should know this and make it public !

My bet: https://i.ibb.co/SJ0SXrP/mybet.png

My history with notification when they notify me of winning 1731 USDT: https://i.ibb.co/bB0wHK7/Notification.png

I kindly ask community help here, my bet was honest and they do not want to pay,  today I might be their victim, but tomorrow you can be instead of me, please emphasize with me and let's make them pay otherwise they are just SCAMS!

Steve if you are honorable and have any integrity, you know very well that my bet is an honest bet, pay the winnings and I will end this debate as I don't have any interest to be sportsbet.io customer at any time !

Hi pxdi,

First of all, please don't panic post on every available known outlet to sportsbet.io. This does you no favors, and most of all, this does not speed up our process of getting back to you.

We have a fraud/security and payments team who are dealing with many facets of operating a sportsbook and casino.

I will instigate the scenario of your account issue this week.

We processed over 100,000 withdrawls last month alone, so I can assure you if everything is as sweet and innocent as you suggest, there would be no problem here.

The panic posting, emailing, spamming club talk chat and trusting in Trustpilot to get you an overturned result leads me to believe you are aware of what I am going to find out.

As mentioned, I will take the time to review the information and process. I will give you a full explanation this week.

regards,

Steve.
Sportsbet.io

I am sorry , I did not know about that, I mean no harm to anybody, my goal is either to continue to have my sportsbet.io account: pxdi or withdraw my balance of 1731 usdt.

At current time 10 pm ( 22:00 ) my time nobody from sportsbet.io contacted me since 09:59 a.m my time, that means 12 hours since I ever had a reply from them, neither any Steve or user contacted me.

---

I want to add proofs :

1) You can check time of my deposit with sportsbet.io : https://tronscan.io/#/transaction/0c8aaf3eba623db12dde630d6ccf6bf97cb77fe072f6b6889da0062d8a7bc980

Time of deposit 12 February 10:39 P.M , you can also see in the image that they confirm deposit with a notification at 10:39 PM on 02/12/2023 and current time is 10:42 PM on 02/14/2023 , see here:  https://i.ibb.co/r4RNzqF/time.png

2) Current time is 14 February 10:45 PM , more than 48 hours since my deposit took place and according to the message display on my account who says "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " I am still unable to make any withdrawal.

You can check here ( pay attention to current time and time of deposit ) : https://i.ibb.co/nMHmPhw/withdraw.png

Bottom line : when you try to withdraw a message appear and tells you that you have to wait 48 hours after making a deposit due to security reasons ( "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " ) and even after 48 hours of waiting you get the same message even if the entire amount of time already passed!

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1) More than 29 hours since I received any email from sportsbet.io

2) Steve or anybody from sportsbet.io did not contact me

3) Their website continue to say "You are unable to withdraw for 48 hours after making a deposit due to security reasons. " and as you can see more than 48 hours passed since my deposit.

4) Many of the 1 star reviews from trustpilot share a story close to mine and they are from different countries, I am sorry but I believe that reviews are true, sportsbet.io if they are not scams , surely acts like one.

[moderator's note: consecutive posts merged]

Hi pxdi,

Since I have already addressed your issue, kindly pay no attention to anyone who further posts in this thread.
More often than not, people who are clueless will post in these types of threads to simply fulfil the campaign posting requirement (see above).
Steve will reach out to you to further assist you with this matter.
Regarding Trustpilot, I wouldn't pay too much attention to it as many of those "reviews" are either paid for or fake.

Before blindly taking their defense , you might visit trustpilot page: https://www.trustpilot.com/review/sportsbet.io . I made the same mistake not to look after them, just because they are big sponsor for premier league clubs like Arsenal and Southampton, but if you look there you see more than half people giving them 1 start. Now search their competitor stake.com and you will see they are rated with 4.5 stars out 5, huge difference and you should wonder why?


Now to my question: why would I have more than 1 account?  they don't offer any deposit bonus, the only thing I saw is the odds boost which is not so semnificative , and the reward center which is becoming better once you get to better level, like from silver to gold or anything like that, so basically player has all interest to keep only 1 account so he can achieve better level as soon as possible and I don't see any advantage in having more than 1 account.


My other question: They request my verification on my account: pxdi and I successfully  send them documents, if I had any other account before why they did not ask any verification to that account first? I tell you why, because there is no other account.


As you can see from the images I have upload I only place 1 bet on 1 major event NFL final and since then my account is stucked, my last reply from them was on 14 February at 9:59 a.m from that moment no other reply.


If you had an account where you honestly made 1 bet , won and you would not be able to bet again or use your money, will you be happy?

So sorry about your loss mate and welcome onboard this platform. Your accusations are very much heavy though but I believe this is a little misunderstanding that could be handled. Sportsbet.io have a good reputation onboard this platform so it would be very difficult to believe you even after presenting your evidence here. I think you should give them time to run their check while waiting for their representative here to reply to your complaints and taking it to the appropriate quarters for further processing for which I believe would be sorted out immediately.

Thank you! All I have done was to place 1 single bet on my account on one major event, NFL final.

For the moment nobody contacted me, and last time I received an email from them was at 9:59 am this morning.

If somebody contact and anything change I will update here.

As if Steve or anybody from sportsbet.io see this I only want to either let me continue to use my sportsbet.io account: pxdi or allow me to withdraw my balance of 1731.38 USDT , if they don't want me as their customer I have no problem as long as I received my funds and they have my promise I would never ever create another account with them.

Hi pxdi,

This sounds like an honest misunderstanding and I have already notified Steve.
He should be in contact with you shortly.

I don't use VPN, but I believe I have dynamic ip.

I honestly create my account on Sunday with the sole purpose to bet on NFL final, I had some usdt in my binance account and I really fancy Kansas City Chiefs , so I open up my account at 6:39 PM my time and I deposit at 10:39 PM after I struggle few hours with decision if I should bet or or just enjoy the event. Right after I deposit I place the bet ID: 63e94ea469eea00001d9e5d8 , after the match ended they credited my account with 1731.11 usdt and around 0.27 usdt as reward, I decide at 5:18 am to ask for 1231 usdt withdraw so I can enjoy some profit and leave 500 usdt for others bets.

At 6:53 am they asked for my verification and I send them all documents and a reply at 6:53 am then they did not answer me at all until 19:44 when they ask me again to submit my documents and I did it again and send them a reply .

Today 14 February, at 7:44 they send me email "Thank you for completing our online identity verification." and "your account was disabled due to being flagged for multi accounting by our security systems" and I told them that I don't have any other accounts, why would I ? and now let's be frankly , if I had any other previous account they would not ask for that account verification first?

Today 14 February at 9:45 they send me email accusing having other accounts and to respond them honestly, and I reply I have only 1 username: pixdi.

Today 14 February at 9:59 they send me another account with this message:
"Hello pxdi,

Thank you for providing us with all the information requested.

Once our investigation is completed, we shall get back to you. You can expect a response from us within 5 business days.

We kindly ask for your patience and understanding meanwhile. "


In exchange I reply to them that I open a review to trustpilot, here on bitcoin talk and I form a complaint to curacao-egaming.com .

I also find out that if you sent an email to the email address that sportsbet.io has on their website which is : " [email protected]" you will receive a reply like this : "Curaçao eGaming ("CEG") has received your message, however it was not able to process or read the message, since it was sent to an automated "No reply" email address. "

Please test it to see for yourself!

So I go to curacao-egaming.com and I fill a complaint there and they confirm that they receive my complaint with an official email.

I also asked them to send my 1731 usdt to a address if they don't want me as my customer, but I feel entitled to receive this amount since my bet is honestly placed. Frankly I lost my trust in them after I saw what they are able to do and I receive this answer from them:

"Hello pxdi,
 
Thank you for your message.
 
Please wait for our Player Safety and Assurance Team to contact you with further instructions on this.

We cannot assist you with your request until they have proceeded with this.

Should you need assistance with other queries, feel free to reach out."


I honestly regret the moment I create account to this sportsbook and I think this community will have to do something about because think about if my bet was lost, or during half time they offered me option to cash out at 299 usdt and would have cash out then, would they refund my bet? no, they would have taken my money and it was their right, but when I won and I comply with everything they have asked, why to behave with your customer like this?

just curious, were you using a VPN when you registered or while gambling on their gambling site? I've seen gamblers post their complaints here about getting banned due to multi-accounting because they were using VPN when they registered/played on the gambling site.

you mentioned in one of your emails to them that you would place a complaint against them to their license provider, I suggest you do that if you feel that you are being wronged.

What happened::

This Sunday I open an account at sportsbet.io with the idea to bet on NFL Final, I choose them because I saw that they sponsor teams like Arsenal and Southampton and there one of the few sportsbook online that offers crypto ( at least to my knowledge ) , I deposit (836.28 usdt ) from my binance account ( I can prove ) , the bet was placed with around 3 hours before NFL final start, and you credited my sportsbet.io ( 1731.38 usdt ) then I requested a withdrawal of 1231 usdt which was declined and I wanted to leave 500 usdt into my account for future betting.

They declined my withdrawal and ask for verification, I totally comply and send them my documents, they said "Thank you for completing our online identity verification." and then they said that " your account was disabled due to being flagged for multi accounting by our security systems"  and I told them that if I had any other account I will use that to place my bet on NFL final, which of course everybody will do, why you would need a second account?

I said to them that I don't have any other account and they asked my to wait another 5 business days which I find it weird since they already verified me and my bet was honestly placed .

I leave you all my conversation and print screen with my account below. I am terrible sorry that I did not read this forum before joining this scam sportsbook and I hope they will take the rightful decision here.

Scammers Profile Link: https://bitcointalksearch.org/user/sportsbetio-832366

Reference Link: https://bitcointalk.org/index.php?topic=1458034.10600

Amount Scammed: 1731 USDT

Payment Method: USDT

Proof of Payment: https://tronscan.io/#/transaction/0c8aaf3eba623db12dde630d6ccf6bf97cb77fe072f6b6889da0062d8a7bc980

PM/Chat Logs:

sportsbet.io email with disabled account: https://ibb.co/w6CL5Cv

sportsbet.io email with accusing accounts: https://ibb.co/tcZRxwK

My explanation to sportsbet.io: https://ibb.co/9wT8xZ6

sportsbet.io email asking to wait for 5 days: https://ibb.co/g9GB9C9

My respond for their request: https://ibb.co/LZh3dMq

Additional Notes:

sportsbet.io account pxdi: https://ibb.co/ZgvZQwS

Bet that I placed on NFL final: https://ibb.co/yV52nSX

account history: https://ibb.co/mqjZvcS

account balance: https://ibb.co/jhc9c5q

unable to withdraw 48 hours: https://ibb.co/W0MFZg4

Bottom line I wish I would read this forum first, but when I sign up for sportsbet.io I really trusted them because I saw them linked with Arsenal, Southampton big Premier League clubs that gives them trust, but they are a complete scam, they don't want to pay a legit bet on NFL Final a massive event! I am sorry for my english and I hope that my post will help at least somebody not to make the same mistake as I did and raise awareness about this scam sportsbook. I will go further and make complain about them to their license, and even try to get in contact with as many people I can including contacting anybody from press, Arsenal , Southampton , this scam should not be promoted anymore because even if you think they are little money for 1 user, if you have thousands of them you make millions and it is simply not right!