Topic: Stake.com & responsible gambling? - page 10. (Read 1412 times)

From his post I understood that his self exclusion from Stake hasn't been done in a perfect manner. There were small mistakes that kept him interested towards gambling as he kept receiving bonus and promotional emails from Stake. Now Stake have given an description regarding the policy for subscribe and unsubscribe of the e-mails. Anyhow here Stake then onwards needs to be very careful in managing such user datas, because these statements can turn to be negative.

He wants that Stake wont be already sending out those promotional emails that might poke up again on his gambling addiction but since
he hadnt able to get on what he do like for Stakes response then he do whine out into the community.

I know that gambling addiction is hard but it would be just common sense that you shouldnt access things on where you could possible
see those in related with gambling things.

He do make out this issue to be this big but actually its not really needed or having no point.

He opened a new account and lost some money, and wants to get that money refunded.

If this was a physical casino then fair enough, but I honestly don't think that Stake or any other online casino would be willing to do this.

Responsible gambling laws are currently not that well adopted in online casinos, which is a real shame.

reading his previous reply to my post. Basically, I think OP wanted to be compensated for the money he lost on the new account he created when he contacted the support to inform them that he is still receiving promotional emails even after his account was closed(most likely due to self-exclusion).

now I don't understand what exactly OP wants stake.com to do? That's what I want to understand, I'm reading several posts but so far I can't understand what the OP wants? Does anyone understand what OP wants?

Or simply wont really make out some access on your email if ever if you wont able to unsubscribe because you wont really be bothering yourselff on opening those emails you had when you are really serious on quitting gambling for good and for Stake then it wasnt really right that he was
been continually sent out those promotional emails despite of those self exclusion which it isnt really right which i do believe it was
bug on the system but it is really easy to contact them and made out more request.Hope you do get out of addiction OP!

What your experiencing OP is completely understandable given that there is this lingering feeling that might convince you to gamble again. That is why, any signs of gambling may trigger your addiction, which can thus ultimately pull you back towards this harmful and dangerous vice.

Like what blockman mentioned, you may opt to unsubscribe from the email that you registered under stake.com. If they seem to continuously bug you and send you promotional emails, you may also contact their representative here in the forum for quicker and faster action.

I wish you nothing but the best in combating your addiction, OP.

No, locking the second account is not the problem here because they locked it after he informed them about it.

According to the self-exclusion terms, an excluded user must not create a new account or use any of his alternative accounts.
If the casino finds out you creayed a new account they will lock it immediately.

They don't. But when you request to be excluded you can choose for how long this exclusion shall remain ( 1 month, six months... or permanently).

Thanks alot brother, have to start over again now..

so you should change the thread title because your problem is not about emails and addiction, your problem is about new account you created after receiving emails and your new account was blocked with funds.

how much did you have in the new account?

is there any rule that prohibits people who are addicted after self-closing account cannot come back later to create a new account?

how would stake.com know that your addiction is gone? would you be able to prove it for them to unlock your account?

It is unfortunate that this happened, however while I am in favor of features in casinos that have to do with responsible gambling, at the same time I think it is important to make an effort by ourselves to also put some measures in place so we can isolate ourselves in the case the measures of the casino fail for some reason or another, the most obvious is to have an email exclusively dedicated to your gambling activities, that way in the case a casino sends you an email with a bonus you can just use a filter to not even see it or in the worst case scenario you could just delete that email account and avoid seeing those emails that way.

so, you are asking for compensation for the money you lost on the new account you created on their website? although I agree that you should at least get compensation(outside their gambling site since you said yourself you are a recovering addict) but not the money you lost on the new account you created. I hope you get some kind of compensation from them though.

We have our own interpretation of OP's shared experience for us regarding his journey of combatting his addiction to gambling. Actually, I didn't have any thought about OP's concern other than he was trying to get rid off of his addiction and I do understand that for a person who is moving on and treating himself from gambling receiving emails about promotional and bonus emails will go to challenge his resistance on gambling again, it will be challenging for him.

Well, it depends on how you look at it ig? For the victim it might seem to be a big case, after all, they are trying to recover from their gambling addiction tendencies, anything related to gambling could be seen as very sensitive to them and could lead to a lot of repercussions while for the average joe, it might just seem like it's nothing. I'm more on the side that OP is making this a bigger issue than it should be, could've simply, as I recommended, turned off email subscriptions and whatnot. Now if he did, and he still got sent gambling-related stuff, then THAT'S the time it would become a really big issue.

While it is really distasteful and underhanded for them to continue to send you promotional emails you need to learn how to set up automated rules for your inbox. Almost every email service provider these days offers the ability to do this, learn how it works with your provider and you can instantly remove all trace of any emails coming in from stake.com. That way you'll never see them and can avoid being triggered to gamble. You're seriously wasting your time complaining to most of these gambling sites, even the bigger operations, because they reside in jurisdictions or have licenses in places that have little ability to enforce any damaging measures. Filter them and move on.

Yes I agree, unfortunately I have been treated like shit by the Stake support team and they really don't care about this issue. I am still hoping for a representative to reach out to me to take responsibility for this.

As far as I am concerned, when you are got for any of breach in term of term and conditions, your account will be locked and NOT removed from the database. It means you are entitled to have all communication but not allowed to gamble anymore until your account is restored. In short, it is closed for gambling but not for other purposes.

I read/checked twice still I could not find the exact scenarios of your problems. You must provide detailed information on the situation you are facing with them before calling them not taking any responsibilities to solve your issue in public forum.

I'm sorry you are undergoing this problem knowing that you're still in the process of recovering from gambling addiction. The casino which is Stake should be responsible for this because they handle the lists of subscribers they would send promotional emails and bonuses advertisements for. The moment they knew your condition, they should have eliminated your name in the list that they would spam email to, to avoid doing any harm to you. It's just so saddening that the casinos have a very little concern to their clients and previous clients to the point that respecting the healing or recovering phase of someone who became obsessed or addicted to gambling is hardly done. This should be one of their priorities as a matter of fact because so many people have been suffering from this and it's no joke undergoing such challenge in life.

As small concern as it appears to be to others, this is a serious issue and a bomb to some. These promotions trigger the sleeping and slowly taming addiction in them. It won't help them recover if the sites would keep on spamming. I know there are other things that can be done such as unsubscribing or blocking their emails. But still, the casino should be held liable of their actions or lack thereof because not everyone can do such things (deleting emails, blocking, and unsubscribing) without triggering their addiction at all.

It's a good move that you have reached out to them. However, they really lack empathy because instead of doing something and apologizing for inconvenience, they chose to blame you instead. This shouldn't be their resolution. If their customer service would really insist to blame you or make the actions on your own, you can try to escalate it here in forum by reaching out to the higher ups who are managing the site. Maybe they could help you addressing your concern as a whole. I hope you continue to recover and please don't let this circumstance hinder you from totally healing. Goodluck and I'm really rooting for your recovery.

Yeah, as others have been saying a company has to have a way of unsubscribing from emails, otherwise they're in breach of the law. So, while I understand you might be angry about it, there is a way of unsubscribing. If you made them aware of your issues, and they didn't manually do it, I can understand your frustration, but you also have the option on every email that they send. They should have probably explained that better, but just unsubscribe, if they continue to send emails after you've unsubscribed you can report them, though I don't think this will be an issue. Stake has been operating for a long time now here, and while there are complaints the majority of users experience is positive (You know, as positive as it can be losing money ).

I can't exactly tell from your screenshot if you tried to unsubscribe yourself via the self exclusion or you just contacted them bringing up the issue of receiving the emails?

It would only be a problem if the OP tried to unsubscribe to their emails, but they either didn't allow it or continued sending. The OP always had the option to stop these emails themselves, despite letting Stake know about their issues, without being explicitly told they don't want to receive anything further from them, they aren't going to assume that's the case.

If OP tried unsubscribing, and it didn't work or they continued to doing it they would have a decent case, and would likely win it. Usually, companies avoid the drama though, and offer benefits. For example, I know someone who was offered gift cards, but refused, and asked them to sort out the issue, and donate to a charity instead.

I get why OP is making a big deal out of this. Based on the response of the casino, they had little to no remorse to the impacts of even the simple error of sending promotions to gamblers undergoing such situation. These gamblers are vulnerable, and OP for one, perhaps felt being taken advantage for his weakness to temptation brought about his condition.