Exactly!
High VIP ranks can ask from VIP Host for specific wager periods or overall account statistics. Usually, support sends statistics in form of crypto but the Vip host can send the overall turnover amount in USD.
Easy for experienced users, I still know some plat 3 users who don't know how to use chat features
They have other roles to perform for their vip players other then giving overall statistics on one's gameplay and dispensing reloads?
I have never really seen the sense of even having one as just a quick visit to live support can process the same functionality in these two tasks.
If this is the case, then Stake needs to find out where their expertise is focused towards,
And here we have people who have high level vip, which means they are gambling insanely high amounts and they have absolutely no clue how much they gambled so they ask the host to give them the number instead.